Hello, ive been trying to get through to dell for past few days , ive waited over an hour on the helpline but i cant get through to them for help. My problem When i start my computer, it comes to the a screen giving me the options ' safe mode' 'normal mode ' and some other one? Ive tried safe mode but it brings me to a page ive never seen before and dont know what to do on it. When i try normal mode it will load to the log in page... some times and when i go to log in it just never loads. Or it just wont ever load and stay a blank screen with the load symbol. Ive got coursework on there i need desperately could you please help, if you need any additional information just ask. Thank you jamie.