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Computer will not install any drivers

By raan
Feb 2, 2011
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  1. Hi I am new to this forum... hopeing this is the right place to put this.

    I just recently purchased a new desktop from an auction and it was in new condition. It is from IBUYPOWER and is the 908 extreme slc. The computer starts up fine downloads programs fine such as nortons, flashplayer, BUT will not install a single driver properly for anything i have tried the Cisco Ae1000 adapter, linksys wusb300n and d-link, a printer and a webcam. I have reinstalled windows 7 on the computer useing the restore disc that came with the computer and then just a version of windows 7 pro it made no changed.

    Any solution would get appreciated thank you
     
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Could you explain what you see when trying to install. Does it always have the same error? Is there an error message? Does the installation start and seem to fail in the same place? etc.

    And where are you getting the drivers from?


    Also please do this (we'll try this with one of your devices connected)
    • Connect the linksys usb adapter
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
     
  3. raan

    raan TS Rookie Topic Starter

    ok what happened with the dlink adapter was it would install fine i could get it to connect to the network and then when i restarted the computer it would not work again i could uninstall reinstall and it would work again ....everything else like the linksys adapter will run from the cd that it came with will get to a certain part usually the "please connect wireless adapter now " stage and then just stop working after that point


    i connected the adapter and this is wha i got doing what you said
    Wireless-N USB Network Adapter USB\VID_13B1&PID_0029\5&C2EB4F1&0&3 This device cannot start.

    I have tried getting the linksys drivers from there website for the wusb300n adapter and cannot get them to run
     
  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Hmmm.. well the error reported is consistent with what you report you see, something is preventing the driver from starting on boot

    See HERE. Follow the instructions to post your Windows Event Log. It might provide more detail on the error. Probably won't get back to you till sometime tomorrow when i can
     
  5. raan

    raan TS Rookie Topic Starter

    Here is what I got from following those steps ...hope this helps you help me :) thank you btw

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    'Application' Log - Critical Type
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    'Application' Log - Error Type
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Log: 'Application' Date/Time: 02/02/2011 7:12:48 PM
    Type: Error Category: 0
    Event: 513 Source: Microsoft-Windows-CAPI2
    Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

    Details:
    AddLegacyDriverFiles: Unable to back up image of binary DrvAgent64.

    System Error:
    The system cannot find the file specified. .

    Log: 'Application' Date/Time: 02/02/2011 7:10:51 PM
    Type: Error Category: 0
    Event: 513 Source: Microsoft-Windows-CAPI2
    Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

    Details:
    AddLegacyDriverFiles: Unable to back up image of binary DrvAgent64.

    System Error:
    The system cannot find the file specified. .

    Log: 'Application' Date/Time: 02/02/2011 7:09:47 PM
    Type: Error Category: 0
    Event: 513 Source: Microsoft-Windows-CAPI2
    Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

    Details:
    AddLegacyDriverFiles: Unable to back up image of binary DrvAgent64.

    System Error:
    The system cannot find the file specified. .

    Log: 'Application' Date/Time: 02/02/2011 7:08:15 PM
    Type: Error Category: 0
    Event: 513 Source: Microsoft-Windows-CAPI2
    Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

    Details:
    AddLegacyDriverFiles: Unable to back up image of binary DrvAgent64.

    System Error:
    The system cannot find the file specified. .

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    'Application' Log - Warning Type
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Log: 'Application' Date/Time: 01/02/2011 4:28:47 AM
    Type: Warning Category: 0
    Event: 1530 Source: Microsoft-Windows-User Profiles Service
    Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. DETAIL - 1 user registry handles leaked from \Registry\User\S-1-5-21-4087351902-4238420877-2997719608-1001:
    Process 532 (\Device\HarddiskVolume2\Windows\System32\winlogon.exe) has opened key \REGISTRY\USER\S-1-5-21-4087351902-4238420877-2997719608-1001


    Log: 'Application' Date/Time: 01/02/2011 4:18:42 AM
    Type: Warning Category: 3
    Event: 3086 Source: Microsoft-Windows-Search
    The system locale has changed. Existing data will be deleted and the index must be recreated.

    Context: Application, SystemIndex Catalog


    Log: 'Application' Date/Time: 01/02/2011 4:16:39 AM
    Type: Warning Category: 0
    Event: 11 Source: Microsoft-Windows-RPC-Events
    Possible Memory Leak. Application (C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted) (PID: 384) has passed a non-NULL pointer to RPC for an [out] parameter marked [allocate(all_nodes)]. [allocate(all_nodes)] parameters are always reallocated; if the original pointer contained the address of valid memory, that memory will be leaked. The call originated on the interface with UUID ({3F31C91E-2545-4B7B-9311-9529E8BFFEF6}), Method number (20). User Action: Contact your application vendor for an updated version of the application.

    Log: 'Application' Date/Time: 01/02/2011 7:10:49 AM
    Type: Warning Category: 1
    Event: 1008 Source: Microsoft-Windows-Search
    The Windows Search Service is starting up and attempting to remove the old search index {Reason: Full Index Reset}.


    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    'System' Log - Critical Type
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    'System' Log - Error Type
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Log: 'System' Date/Time: 03/02/2011 3:07:32 AM
    Type: Error Category: 0
    Event: 8003 Source: bowser
    The master browser has received a server announcement from the computer USER-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{AE0C7878-ABA7-4F45-9C8E-9BD47BAD5B14}. The master browser is stopping or an election is being forced.

    Log: 'System' Date/Time: 03/02/2011 2:19:29 AM
    Type: Error Category: 0
    Event: 8003 Source: bowser
    The master browser has received a server announcement from the computer USER-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{AE0C7878-ABA7-4F45-9C8E-9BD47BAD5B14}. The master browser is stopping or an election is being forced.

    Log: 'System' Date/Time: 02/02/2011 9:43:57 PM
    Type: Error Category: 0
    Event: 12 Source: Microsoft-Windows-HAL
    The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.

    Log: 'System' Date/Time: 02/02/2011 9:00:13 PM
    Type: Error Category: 0
    Event: 8003 Source: bowser
    The master browser has received a server announcement from the computer TOSHIBA-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{AE0C7878-ABA7-4F45-9C8E-9BD47BAD5B14}. The master browser is stopping or an election is being forced.

    Log: 'System' Date/Time: 02/02/2011 6:21:55 PM
    Type: Error Category: 0
    Event: 8003 Source: bowser
    The master browser has received a server announcement from the computer TOSHIBA-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{AE0C7878-ABA7-4F45-9C8E-9BD47BAD5B14}. The master browser is stopping or an election is being forced.

    Log: 'System' Date/Time: 02/02/2011 5:10:18 PM
    Type: Error Category: 0
    Event: 8003 Source: bowser
    The master browser has received a server announcement from the computer USER-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{AE0C7878-ABA7-4F45-9C8E-9BD47BAD5B14}. The master browser is stopping or an election is being forced.

    Log: 'System' Date/Time: 02/02/2011 3:45:54 AM
    Type: Error Category: 1
    Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
    Installation Failure: Windows failed to install the following update with error 0x80080005: Update for Windows 7 for x64-based Systems (KB971033).

    Log: 'System' Date/Time: 02/02/2011 3:45:54 AM
    Type: Error Category: 0
    Event: 10010 Source: Microsoft-Windows-DistributedCOM
    The server {752073A1-23F2-4396-85F0-8FDB879ED0ED} did not register with DCOM within the required timeout.

    Log: 'System' Date/Time: 02/02/2011 1:17:02 AM
    Type: Error Category: 0
    Event: 12 Source: Microsoft-Windows-HAL
    The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.

    Log: 'System' Date/Time: 02/02/2011 12:09:08 AM
    Type: Error Category: 0
    Event: 8003 Source: bowser
    The master browser has received a server announcement from the computer USER-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{AE0C7878-ABA7-4F45-9C8E-9BD47BAD5B14}. The master browser is stopping or an election is being forced.

    Log: 'System' Date/Time: 01/02/2011 11:20:35 PM
    Type: Error Category: 0
    Event: 8003 Source: bowser
    The master browser has received a server announcement from the computer TOSHIBA-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{AE0C7878-ABA7-4F45-9C8E-9BD47BAD5B14}. The master browser is stopping or an election is being forced.

    Log: 'System' Date/Time: 01/02/2011 10:12:15 PM
    Type: Error Category: 0
    Event: 8003 Source: bowser
    The master browser has received a server announcement from the computer TOSHIBA-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{AE0C7878-ABA7-4F45-9C8E-9BD47BAD5B14}. The master browser is stopping or an election is being forced.

    Log: 'System' Date/Time: 01/02/2011 10:07:16 PM
    Type: Error Category: 0
    Event: 8003 Source: bowser
    The master browser has received a server announcement from the computer USER-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{AE0C7878-ABA7-4F45-9C8E-9BD47BAD5B14}. The master browser is stopping or an election is being forced.

    Log: 'System' Date/Time: 01/02/2011 4:16:52 AM
    Type: Error Category: 0
    Event: 7023 Source: Service Control Manager
    The Windows Defender service terminated with the following error: %%-2147023781

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    'System' Log - Warning Type
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Log: 'System' Date/Time: 02/02/2011 7:39:14 PM
    Type: Warning Category: 0
    Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
    WLAN AutoConfig service has successfully stopped.

    Log: 'System' Date/Time: 02/02/2011 7:23:10 PM
    Type: Warning Category: 0
    Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
    WLAN AutoConfig service has successfully stopped.

    Log: 'System' Date/Time: 02/02/2011 7:14:21 PM
    Type: Warning Category: 0
    Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
    WLAN AutoConfig service has successfully stopped.

    Log: 'System' Date/Time: 02/02/2011 5:24:35 PM
    Type: Warning Category: 0
    Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
    WLAN AutoConfig service has successfully stopped.

    Log: 'System' Date/Time: 02/02/2011 5:08:15 PM
    Type: Warning Category: 0
    Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
    WLAN AutoConfig service has successfully stopped.

    Log: 'System' Date/Time: 02/02/2011 3:45:57 AM
    Type: Warning Category: 0
    Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
    WLAN AutoConfig service has successfully stopped.

    Log: 'System' Date/Time: 02/02/2011 3:36:42 AM
    Type: Warning Category: 0
    Event: 1014 Source: Microsoft-Windows-DNS-Client
    Name resolution for the name wpad.phub.net.cable.rogers.com timed out after none of the configured DNS servers responded.

    Log: 'System' Date/Time: 02/02/2011 3:36:39 AM
    Type: Warning Category: 0
    Event: 1014 Source: Microsoft-Windows-DNS-Client
    Name resolution for the name isatap.phub.net.cable.rogers.com timed out after none of the configured DNS servers responded.

    Log: 'System' Date/Time: 02/02/2011 2:53:56 AM
    Type: Warning Category: 0
    Event: 1014 Source: Microsoft-Windows-DNS-Client
    Name resolution for the name liveupdate.symantecliveupdate.com timed out after none of the configured DNS servers responded.

    Log: 'System' Date/Time: 02/02/2011 2:41:40 AM
    Type: Warning Category: 0
    Event: 1014 Source: Microsoft-Windows-DNS-Client
    Name resolution for the name teredo.ipv6.microsoft.com timed out after none of the configured DNS servers responded.

    Log: 'System' Date/Time: 02/02/2011 2:40:33 AM
    Type: Warning Category: 0
    Event: 1014 Source: Microsoft-Windows-DNS-Client
    Name resolution for the name isatap.phub.net.cable.rogers.com timed out after none of the configured DNS servers responded.

    Log: 'System' Date/Time: 01/02/2011 11:56:30 PM
    Type: Warning Category: 0
    Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
    WLAN AutoConfig service has successfully stopped.

    Log: 'System' Date/Time: 01/02/2011 11:54:05 PM
    Type: Warning Category: 0
    Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
    WLAN AutoConfig service has successfully stopped.

    Log: 'System' Date/Time: 01/02/2011 4:32:17 AM
    Type: Warning Category: 0
    Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
    WLAN AutoConfig service has successfully stopped.

    Log: 'System' Date/Time: 01/02/2011 4:28:51 AM
    Type: Warning Category: 0
    Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
    WLAN AutoConfig service has successfully stopped.
     
  6. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    I took a quick glance. There's a specific error that keeps repeating that looks like it might about your problem.

    I don't know what this error is or might mean yet.. but could you check: when you have the chance, try causing the problem to happen again, regenerate the Event Log output and see if the time stamps on these errors in your new log correspond to the times you have the problem (this particular error message sure looks like it applies/is related)

    p.s. Glad to try and help :)
    Code:
    Log: 'Application' Date/Time: 02/02/2011 7:08:15 PM
    Type: Error Category: 0
    Event: 513 Source: Microsoft-Windows-CAPI2
    Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
    
    Details:
    AddLegacyDriverFiles: Unable to back up image of binary DrvAgent64.
    
    System Error:
    The system cannot find the file specified. .
     

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