Connection to some websites issue

By detoam
May 17, 2010
  1. Neither I nor my friend can access his website. We share a connection. I have checked with a host and they made sure that the firewall rules were reset and the firewall itself was restarted. we can get to the site through proxies, but when accessing from either computer the error "The server at is taking too long to respond." pops-up. I tried disconnecting the router and connecting straight through the modem ( cable modem through Shaw) still to no avail.
    I know it isn't the server where the site is so I am thinking that there must be something wrong on my end.
    Anybody got any suggestions?
    Thank You.
  2. tipstir

    tipstir TS Ambassador Posts: 2,383   +105

    If you can get through by proxy then someone is blocking the site on your end or your ISP.
  3. detoam

    detoam TS Rookie Topic Starter Posts: 74

    I contacted ISP and reset pretty much everything on my PC. So damn frustrating. I just built the site for the guy and he can't even access it.
  4. hughva

    hughva TS Rookie Posts: 58

    Underscores are not allowed in domain names.
    Note that WHOIS fails for this name.
  5. Leeky

    Leeky TS Evangelist Posts: 3,797   +116

    Can you ping his website address?

    In windows:

    Start, click run, and type cmd and press enter
    command prompt will open
    type the following: ping

    Does it connect, or fail?

    Using an underscore is highly unusual. I take it the domain is registered to the correct nameserver within your webhosting package, so it can actually be found?
  6. detoam

    detoam TS Rookie Topic Starter Posts: 74

    The URL I put in the post isn't a real one. real one is

    No i can't even ping his site. Requests time out
  7. hughva

    hughva TS Rookie Posts: 58

  8. detoam

    detoam TS Rookie Topic Starter Posts: 74

    Tried that as well. I even had to stop my work and shut off my modem for an hour to make sure it all resets.

    You guys can see the site , right?
  9. Leeky

    Leeky TS Evangelist Posts: 3,797   +116

    I can't, but I've only just

    Do you own the domain? It isn't valid, hence the question...

    Where is it hosted?
  10. detoam

    detoam TS Rookie Topic Starter Posts: 74

    No the domain belongs to my friend. I am hosting it on one of the servers i resell. It worked just fine for the last couple of weeks. Then he wasn't able to access. I tried from my PC and couldn't as well. I checked with the owners of the server and they reset the firewall rules and the firewall itself. I also checked DNS settings for the site and they are properly set. I am going to set DNS to a backup and see if it works.

    What message do you see when You try to access the site?
  11. Leeky

    Leeky TS Evangelist Posts: 3,797   +116

    Right, sorry I missed a post above. works fine. isn't working at all.

    Can you just confirm the problem is with and not the domain with the underscore please?
  12. detoam

    detoam TS Rookie Topic Starter Posts: 74

    I'll just move the site to a different server. I just ran the reverse ip lookup and checked few other sites on that server and can't get any of them to show up
  13. detoam

    detoam TS Rookie Topic Starter Posts: 74

    yeah it is the other one I gave was just as a sample. I wanted to ask him first if I could show his domain. He really likes his privacy
  14. hughva

    hughva TS Rookie Posts: 58

  15. Leeky

    Leeky TS Evangelist Posts: 3,797   +116

    Privacy and websites don't really work together mate! ;)

    Right, well it works. You havent changed the nameserver information recently have you? I'm wondering if its still populating online with various nameservers.

    Failing that, and given that you have now pretty much done everything to refresh dns, the only simple thing I can recommend is that you clean up your temp internet files, and do a clean up in your web browser just in case its a computer/browser issue.

    If none of that works, you need to check your firewall very closely. Can you use another internet connection to test and see if its yours causing the problem?

    It would also be worth refreshing your IP address, and resetting your modem so it re-boots and then assigns a new IP from your ISP's IP pool too. Unless of course you have a fixed IP address.
  16. detoam

    detoam TS Rookie Topic Starter Posts: 74

    i'll check the OpenDNS. Thank You.

    Actually one can keep his privacy owning a website. This guy has been doing this for years.
    Sadly this connection is pretty much all I can get here.
    I have reset absolutely everything on my PC and he has done the same. We used CrapCleaner as well as windows diskclean command. I don't have firewall on my PC and he returned his to default settings.
    The IP we have is fixed. We have two IPs actually. I thought of getting another one from ISP, but I want to see if they would be kind enough to just give me one. After all I have been very good customer. LOL.
  17. detoam

    detoam TS Rookie Topic Starter Posts: 74

    I just moved the site to a different server and it works now. I am guessing it must have been something with the other server
  18. Leeky

    Leeky TS Evangelist Posts: 3,797   +116

    Well yeah, you can hide your details from the who is database, but ultimately having a personal/or any website isnt for those that like to hide and be an unknown quantity. lol.

    Do you have a copy of a linux live cd rom laying around?

    It would be worth running it if you have (or even downloading and burning one if you dont!) and then trying the internet with that to see the results. If its a software problem within windows it will work fine in linux and it narrows your issue down. If its your ISP or router related it won't work and at least you know where the issue is more specifically.
  19. detoam

    detoam TS Rookie Topic Starter Posts: 74

    He is always been using fake names for everything or friends. Dumbasses like me, for example.LOL
    Damn I should have tried that before I moved the site.
  20. Leeky

    Leeky TS Evangelist Posts: 3,797   +116

    I have enough trouble with people pronouncing my surname, never mind making other ones up! haha.

    It works now, thats the main thing. :)
  21. detoam

    detoam TS Rookie Topic Starter Posts: 74

    oh, he has created some really funny ones over the years. It's a wonder that no one ever questioned some of the names. Like Stin Kyfoot
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