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Connects to Ethernet but not Wi-Fi

By Emma Mole
Sep 12, 2013
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  1. Hi there, I'm new to this site and not very technically minded.

    This may not be the right place to post this, so sorry if its not.

    I have a Sony vaio with windows vista. I am currently with virgin.

    I can get onto the wifi with my phone and ipad no problem but I can only get the wire connected Internet on my laptop. I have previously been able to get onto wifi on the laptop though.

    Any suggestions what I need to do so I can get the wifi back?

    Thanks in advanced

    Em
     
  2. jobeard

    jobeard TS Ambassador Posts: 13,474   +329

    *login as an admin
    *get a command prompt; click start->search and enter CMD & hit enter

    now type these one at a time:
    • ipconfig /flushdns
      nbtstat -R
      netsh int reset all
      netsh int ip reset
      netsh winsock reset
    reboot and attempt wifi connection
     
  3. Emma Mole

    Emma Mole TS Rookie Topic Starter

    Hey, unfortunately this hasn't worked?

    Any other suggestions.

    It says it has an excellent signal strength, limited connectivity, unidentified network?
     
  4. jobeard

    jobeard TS Ambassador Posts: 13,474   +329

    hmm; is there a wired connection at the same time - - disconnect it if so and try again.
     
  5. Emma Mole

    Emma Mole TS Rookie Topic Starter

    No, no wire connection.
     
  6. jobeard

    jobeard TS Ambassador Posts: 13,474   +329

    * first verify that the driver is correct
    Control->Admin Tools->Computer Mgmt->Device Manager
    [+] expand Network Adaptors
    there should not be any Yellow marks and your WiFi device
    right-click->Properties should show Device is working Properly

    * next check that the device is ENABLED and active
    (on a Dell, the Fn+F2 toggles the wifi on & off - - check your Sony vaio Users Guide

    * launch Control -> Network & Sharing Center
    on the left, click Manage wireless networks
    for every network shown; right-click->remove.

    *Reboot and look for your router
    a) can you see it at all?
    b) does it attempt to connect?
    c) succeed or failure?
     
  7. Emma Mole

    Emma Mole TS Rookie Topic Starter

    Found it

    "This computer is connected to ********* but does not have access to the Internet

    Another fail unfortunately

    Appreciate your help thank you
     
  8. jobeard

    jobeard TS Ambassador Posts: 13,474   +329

    Ok, let's look for some details.

    Which Windows is this {XP,Vista,Win/7,Win/8} Home/Pro/Ultimate ?

    get connected as best you can and then

    get a command prompt and type into it
    • route print >myRoutes.txt
    then open myRoutes.txt, copy all the contents and paste that into your follow-up
     
  9. Emma Mole

    Emma Mole TS Rookie Topic Starter

    Really appreciate your help with this, thank you. We're on Vista

    Interface List
    11 ...00 1f 3a f4 37 ae ...... LAN-Express AS IEEE 802.11g PCI-E Adapter
    10 ...00 1a 80 f6 14 e0 ...... Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
    1 ........................... Software Loopback Interface 1
    16 ...00 00 00 00 00 00 00 e0 isatap.{58221E99-BDDD-4ABA-A362-04B2E9387DFD}
    15 ...00 00 00 00 00 00 00 e0 isatap.{771E7D05-F861-40E3-B1F3-1817A728F593}
    12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
    ===========================================================================
    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.4 25
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    192.168.0.0 255.255.255.0 On-link 192.168.0.4 281
    192.168.0.4 255.255.255.255 On-link 192.168.0.4 281
    192.168.0.255 255.255.255.255 On-link 192.168.0.4 281
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
    224.0.0.0 240.0.0.0 On-link 192.168.0.4 281
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    255.255.255.255 255.255.255.255 On-link 192.168.0.4 281
    ===========================================================================
    Persistent Routes:
    None
    IPv6 Route Table
    ===========================================================================
    Active Routes:
    If Metric Network Destination Gateway
    1 306 ::1/128 On-link
    11 281 fe80::/64 On-link
    11 281 fe80::1029:c1fc:b9fe:57e2/128
    On-link
    1 306 ff00::/8 On-link
    11 281 ff00::/8 On-link
    ===========================================================================
    Persistent Routes:
    None
     
  10. jobeard

    jobeard TS Ambassador Posts: 13,474   +329

    That all looks correct; Can you PING 8.8.8.8?
     
  11. jobeard

    jobeard TS Ambassador Posts: 13,474   +329

    Please describe your symptom with some details - - are you failing with ALL application (your email application and your browser access to ALL sites) or just one or two specific sites?

    If you can
    and yet fail when accessing http://www.google.com

    then we have a browser issue and the TCP setup is fine.
     
     


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