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Constant BSOD under any OS

By Renegado
Mar 23, 2012
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  1. Hi, I'n new in the forum but I've been searching previous messages with my problem.

    Configuración:

    Desktop: Compaq Presario SG3309LA
    O.S. - Windows 7 SP1 32btis

    I'm triyng a solve constant BSOD a user was complaining about. The PC originally came with WinVista, but we installed Win7 Prof. Initially everything was ok, but 3 or 4 months ago the user started to complain.

    I've had the PC for 4 days now and it randomly crashes even without running any progrman.

    I've tried reinstalling WinVista and the crashes kept coming. I even tried running Ubuntu from a CD and once it crashes.

    I've checked the memory with MemTest86+ and everything is ok
    I've checked the hard-disk with the Hitachi Utility and everything is ok

    The problem doesn't ocurr in safe mode, only while running a normal mode.

    I've tried installing a video card instead of the integrated one and the problem still ocurrs.

    I really don't have a clue what's going on. I'm attaching a couple of minidumps to see if you can help me with this.
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    SYSTEM_THERAD_EXCEPTION_NOT_HANDLED
    AMD8.SYS is an AMD CPU driver

    "The problem doesn't ocurr in safe mode, only while running a normal mode" You should know that this almost always indicates that it IS a driver issue. How does the driver AMD8.sys relate here? This could be a motherboard issue...
     
  3. Renegado

    Renegado TS Rookie Topic Starter

    Oh my!

    Well it makes sense. We are a small businees and we bought 2 computers of this kind. The other one is starting to present the same problem. But the other one's is not as serious. The user states that he gets a BSOD almost everyday when he powers up the PC. After that he can work without a problem the rest of the day.

    I'm attaching two more dumps. These ones occured when the PC was working with a PCI-E graphic card. The problem acutally ocurred more often (I got a BSOD after4 or 5 min after the power up).

    If we are talking about a motherboard issue, the I guess I can consider both PC's "dead"?
     

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You could try replacing the memory for test proposes, and the same AMD8.sys is still present
     
  5. Renegado

    Renegado TS Rookie Topic Starter

    Btw, all dumps submited occured in a "freshly" installed Windows 7 SP1. No updates, no 3rd party drivers, no addiontal programs installed.

    I wonder... how is it possible that I can run Memtest86+ for hours... Hitachi disk test for hours... windows 7 in safe mode for hours, and nothing happens? Everythins is runs stable. But the momento I run any O.S. "freshly installed" the damm BSOD kick in :(

    I'm gonna try to replace the memory and keep you posted. I hope the problem is a replaceable hardware related issue
     
  6. Renegado

    Renegado TS Rookie Topic Starter

    Hi again.

    Apparently the issue has been solved. I changed the memory and so far the PC is working fine.

    It's really weird. I run MemTest86+ overnight and it never detected any error.

    Also I installed the "defective" memory on a PC running WinXP and the PC is running stable. But when I switch the mem back to the Win7 PC crashes occur again.

    Anyway. Thanks for the help. You have been very helpful.
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Glad we got this solved :)
     

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