TechSpot

Crahes upon trying to shutdown or using various programs

By Shinra
May 19, 2010
  1. For example, if I open up and try to use Microsoft Word or ImgBurn, they freeze and don't let me close them, even using Cntl+Alt+Del I can't terminate the process

    and upon trying to shutdown the computer completely crashes, I can move the cursor around but that's it.

    I had avast do a scan of the system and it found 2 threats, but upon removing them Im still having these problems.
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    It could be you are still infected. We have seen many times that even after a security software removes infections, infections remain.

    I strongly suggest you go to our Virus and Malware removal forum and follow the instructions in the Updated 8 Step sticky. Post your logs on that forum when you are done.
     
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