Crash to blue screen when logging into Snapfish

By dondada30
Apr 3, 2006
Topic Status:
Not open for further replies.
  1. My computer crashes to the blue screen when logging into snapfish.com I ran all the diagnostics on this forum and still have the probem. I've attached my minidump files. Thanks for the help!
  2. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    Hello and welcome to Techspot.

    3 minidumps crash at mrxsmb.sys. Windows NT SMB Minirdriver.

    2 miniumps crash with an unknown image.

    They all reference LSASS.EXE as the owning process and have a bugcheck of 8E.

    0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

    A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

    LSASS.exe can be associated with the Sasser worm. Thoroughly check your system for viruses etc. Download the latest virus definitions for your av programme. Also, download and run the latest version of Microsoft`s malicious removal tool.

    Please let us know if you find any viruses etc.

    Regards Howard :wave: :wave:
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.