TechSpot

Crashing after updating video driver

By Storm_Fish
Apr 1, 2005
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  1. Hey folks, I posted a day or two ago with a very specific problem, a STOP error I start receiving ONLY after installing drivers for my Radeon 9800 Pro 256bit/256mb video card.. The stop error is "STOP 0x0000007E(0x00000005,0x00000000,0xF7C8270C,0xF7C8240C)"

    My computer had started to freeze up, so I reformatted and now this. Well, I put the card in another computer, and the same thing happens only after updating the driver. I can't find any information, and I'm actually trying to contact Sapphire for repairs, or a return.. But I'm wondering if anyone has any ideas, or opinions. Do you think the card is damaged? Could it be a card bios problem? I had flashed the bios to XT ones, but flashed back to a newer PRO one. Not sure why it would just go bad after so long, unless its become seriously damaged.
  2. isatippy

    isatippy TS Rookie Posts: 593

    try rolling back the driver or uninstalling it.
  3. Storm_Fish

    Storm_Fish TS Rookie Topic Starter

    Thanks for the reply. I've tried many different drivers, all result in the same issue. The card only works if there is no driver at all installed.. I can't figure it out, would I get any video at all if the card was damaged?
  4. isatippy

    isatippy TS Rookie Posts: 593

    The card might not sopport the new drivers. So you might have to live with it
  5. vnf4ultra

    vnf4ultra TechSpot Paladin Posts: 2,195

    Has the card ever worked with the new "pro" bios? If it hasn't then try either the older pro bios or the xt bios if that worked ok.
  6. Storm_Fish

    Storm_Fish TS Rookie Topic Starter

    The bios that are on there have worked just fine for months. I tried installing some much older drivers, and still crashed...
  7. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello Storm_fish.

    I think that it`s quite probable that your video card is faulty in some way.

    The fact that you have tried it in another system with the same results says it all really.

    I suggest that you RMA it as soon as possible.

    Regards and good luck Howard :cool:
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