TechSpot

critical system error and virus alert

By deen13
Dec 19, 2006
  1. I have a similar problem to this thread posted by Pradeka http://www.techspot.com/vb/topic62639.html

    There is a notification ballon saying 'Critical System Error' and when I click it, it says 'System detected virus activities. They may cause critical system failure. Please use antimalware software to clean and protect your system from parasite programs. Click this balloon to get all available software'.

    I downloaded the trial version of AVG anti-spyware and after scanning, it found alot of trojan files and cookies. I followed the recommended actions and restarted but the notification ballon still exists.

    Please tell me what I need to do in order to get rid of this problem.
     
  2. Rik

    Rik Banned Posts: 3,814

    Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT and AVG Antispyware logs as ATTACHMENTS into this thread, only after doing the above.


    This thread is for the use of deen13 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. deen13

    deen13 TS Rookie Topic Starter Posts: 16

    I have followed the given instructions and the notification balloon has now gone. Thank you so much for helping me out.

    I have posted fresh hijackthis and avg antispyware attachments to this message.
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Click start/run and type services.msc into the run box and press the enter key.

    When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

    SX Service (SXServ)<Could be the service name or the name in brackets.

    Close the services window.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    sxserv101.exe
    ers_startupmon.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O2 - BHO: (no name) - {5726B43F-EB7D-B01E-F111-03D9214D2081} - C:\WINDOWS\system32\txxzapd.dll (file missing)

    O2 - BHO: (no name) - {720F4F0D-BE5C-46D2-4ABA-036D86E7CA0C} - C:\WINDOWS\system32\vsokwdd.dll (file missing)

    O4 - HKLM\..\Run: [ERS_check] "C:\Program Files\Common Files\ers_startupmon.exe"

    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

    O17 - HKLM\System\CCS\Services\Tcpip\..\{DBE3C768-0A8A-48D1-87FF-0E026F83EA45}: NameServer = 203.115.0.46 203.115.0.19<only fix this if it doesn`t belong to your ISP.

    O20 - Winlogon Notify: winrzf32 - winrzf32.dll (file missing)

    O23 - Service: SX Service (SXServ) - Unknown owner - C:\WINDOWS\system32\sxserv101.exe (file missing)

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\WINDOWS\system32\sxserv101.exe
    C:\Program Files\Common Files\ers_startupmon.exe

    Delete all files in AVG Antispyware quarantine.

    Reboot into normal mode and rehide your protected OS files.

    Post a fresh HJT log and let me know how your system is running.

    Regards Howard :wave: :wave:

    This thread is for the use of deen13 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  5. deen13

    deen13 TS Rookie Topic Starter Posts: 16

    I have followed your instructions exactly and the problem seems to have ben solved. Although I noticed that I could not find some of the files you asked me to delete from C drive and the hijackthis scan.

    I have posted a fresh hijackthis log to this message.
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your HJT log is clean.

    Don`t worry that you were unable to find some of the files. This is normal.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of deen13 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  7. deen13

    deen13 TS Rookie Topic Starter Posts: 16

    Thank you so much for all your help. I was so worried when I found out my computer was infected that I had to reformat my computer, but now I don't have to.
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...