TechSpot

Cursor jumps

By davidj3000
Dec 18, 2008
  1. I recently purchased a Toshiba laptop, L 355D-57809 Everything works great except for the keyboard. Everytime I try and type fast about a sentence or 2 into it the cursor jumps back into part of my message that already typed and screws up the message. I have tried to find a solution at Toshiba but they don't seem to have any available. Anyone have any ideas? Thanks Dave
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    Replace the keyboard
     
  3. davidj3000

    davidj3000 TS Rookie Topic Starter

    Ahhhh Hello its a brand new lap top. Replacing the keyboard is not a easy thing to do!
     
  4. jamesbondleo

    jamesbondleo TS Rookie

    it has to be under warranty i would try to get a replacement or get it fixed under the warranty. did it ever work right or it came out of the box like that.
     
  5. davidj3000

    davidj3000 TS Rookie Topic Starter

    Yes it's still under warranty, however if you ever sent a laptop in for warranty you would find it can take a very long time to get it returned. I was just wondering if anyone know if the was some setting for the keyboard that could be causing this to happen???? It doesn't do it all the time but is very annoying of couse. And yes it has been doing this since I got it. DJ
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    Replacing a laptop keyboard is easy. It is the easiest repair other than replacing the battery. You are being a little foolish not having the laptop repaired under warranty, no matter how long it takes. Who did you buy it from? Joe's Pizza Shop?
     
  7. adweston

    adweston Banned Posts: 333

    It's not the keyboard, it's the touchpad.. I'll bet on it. Disable the touchpad and try it.
     
  8. rev_olie

    rev_olie TS Maniac Posts: 598

    Hey,
    this is common with a lot of laptops. Turning off the touch pad like adweston said is most probably a good solution.

    Go to Mouse properties in the Control Panel and go to the tab at the very right and turn it off from there. picture 1

    You can also turn off the touch pad on some laptops by holding the Fn key and pressing F7 may just be Acers though.

    With Dell you can stop the Touch pad from loading on startup also
     
  9. davidj3000

    davidj3000 TS Rookie Topic Starter

    Thanks Rev and Adweston for your advise. That did the trick. I figured it was something simple that could be adjusted or changed. What is really Foolish is to return a computer for a repair when its not broken just needing adjustment. Apparently TPmagic's computer knowledge came from Joe's Pizza Shop
     
  10. adweston

    adweston Banned Posts: 333

    Touchpads can be really sensitive. You should see the one in my Mac. If I come within an inch of it all hell breaks loose. lol :D

    I do a ton of laptop repairs.. Even my staff commented on how many we do in a week. I can pretty much tell you what brands have what problems, what is causing what problems, what needs to be replaced, many times without seeing it, in a matter of five minutes.

    Oh. And don't buy an Acer. lmao. :D

    haha. Now that I mention Acer.. I had a guy bring in an Acer Aspire. This thing looks like it has been through a war. Every piece of the chassis is smashed, fan grills melted (like, missing altogether), buttons broken off, hinges broken in half, with coat hangers duct taped to the lid to hold it together.

    It is absolutely demoed. He has insisted it be rebuilt, which is what we're in the process of doing. I've never seen a laptop that badly beaten up. But.. It sure is fun fixing it.

    Sorry, just thought I'd share that with you. I should take pictures of it. :p
     
  11. rev_olie

    rev_olie TS Maniac Posts: 598

    if you can take a picture of that it will make my week :p coat hanger lid haha
     
     
  12. Tedster

    Tedster Techspot old timer..... Posts: 10,074   +13

    I have the same issue from time to time. Your touchpad is too sensitive and you are brushing it somehow. BTW- this is NOT the laptop forum.
     
  13. adweston

    adweston Banned Posts: 333

    [​IMG]

    [​IMG]

    [​IMG]
     
  14. adweston

    adweston Banned Posts: 333

    Isn't it purty? lol. I'm still wondering what happened to it. It wasn't like that when he brought it in a couple months ago for maintenance.
     
  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    You spend big bucks on a new in- Warranty laptop, pull it out of the box and the touch pad is too sensitive... You don't return it for warranty repair. You deserve to struggle with not having a touchpad
     
  16. adweston

    adweston Banned Posts: 333

    I'm thinking you should pay attention to your own signature...?

    That's the way they are.. Many people's typing style results in thumbs touching the touchpad as they type. That's not a warranty issue, and there's nothing they'd be able to do to fix it.
     
  17. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    There's no need to get nasty adweston, you may be the biggest fool here at the moment...
     
  18. adweston

    adweston Banned Posts: 333

    Could be, yup.

    I always thought fools recommended replacing brand new parts that had nothing to do with the problem and have hissy fits when they're called on it, but I could be wrong.
     
  19. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    Laptop mouse pads and keyboards are electrically related, although they are replaced separately. I imagine the the mousepad's sensitivity can be adjusted. It just sounded more like a keyboard issue at the start
     
  20. rev_olie

    rev_olie TS Maniac Posts: 598

    whats the point in sending it away fro up to 8 weeks with some companies to then spend 15 minutes tweaking the control pannel setings to get the best sensitivity from the mouse pad. EVen then the problem could be missunderstood and either they end it back as fixed or replace the whole laptop and treat it as unfair use and leave you with no laptop and a bill for repair...its just not worth bothering about and i could list sooo many people who have had the same problem as this...i rest my case
     
  21. adweston

    adweston Banned Posts: 333



    What does "electrically related" mean? I'm not sure you even know what you're talking about.

    His Toshiba laptop uses a Synaptics touchpad which is PS/2. His keyboard is an HID Keyboard Device, which is USB.

    Unless you don't think your grave is deep enough, you might want to give up now....?
     
  22. Eliz

    Eliz TS Rookie

    problem with cursor

    The reason the cursor keeps jumping is because there's a virus in the program. I had the same problem with my laptop (about 2 years ago). I took the laptop to a repair shop that diagnosed the problem, then I called the company (I won't say which one) and insisted they fix it. The system was cleaned out and all the programs re-installed, now the the laptop works fine. Good luck!:wave:
     
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.