Defective Windows XP?

[tifc8lraz]

Hello everyone :wave: !

"A friend" of mine is having a problem with his computer. He set up a new rig and has everything installed. The problem is Windows XP wont install and theres some missing files off of the CD. Some which include sp2.cab, srv.sys and shell31.dll. He called Microsoft and they said it was a defective version. Is This Correct? If so he will RMA back to Tiger Direct?

 

[kimsland]

Can be:

CD
PowerSupply (yes even this)
CPU
Extreme case Motherboard

But what it is likely to be is Ram

Someone (yourself ?) with hardware experience (referring to owners manual)
Needs to remove the internal Ram, clean out all dust, reseat Ram, try again.


Cleaning the CD is the first choice
Followed by faulty Ram.

He called Microsoft and they said it was a defective version

Do you mean it's not the authentic Disc ?
If so, some copied discs may not read correctly in older CD/DVD drives
Also copied discs may in fact be corrupted
ie some files may in fact be missing !

Is it a copied disc ?
Do you have the Xp product key attached to the case ?
Is it a legal version of Windows ?
We require these answers to help you further
Also we are not Microsoft, or affiliated with them whatsoever.
And therefore cannot make judgement on a defective version officially.

 

[tifc8lraz]

Yes, this is a purchased Windows XP CD from Tiger Direct .

 

[kimsland]

He called Microsoft and they said it was a defective version

What do they mean by this ?