TechSpot

Dell Dimension 4600c no sound device installed

By Ruefus
Nov 5, 2009
  1. Ok so I have a Dell Dimension 4600c and I had to format and re-install Windows XP home Edition. I did so with the disks provided by Dell. When I had finished this the video card and sound device were malfunctioning. I had to use another disk provided by Dell to reinstall the video driver and now that works, but when I tried to reistall the sound driver I keep getting a error message that says I have no sound device installed. As far as I know the sound card is integrated into the motherboard. I opened the computer to upgrade the ram and saw only 1 open slot but I believe its for a video card upgrade, its a brown plastic slot. There are no other open slots that I can see. Everytime I try to use something with sound I get an error messsage saying that I have no sound device installed. Can someone help me? Or should I take it to a tech? Thanks in advanced for the help!
     
  2. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +169

    Yes, the spec for the 4600c says there is an onboard sound card.

    Click Start->Run, enter dxdiag. Check the Sound tab. Does it claim anything is installed? or say there is an error?

    Also look in your BIOS settings. Look for any option about onboard sound and make sure it is Enabled.
     
  3. Ruefus

    Ruefus TS Rookie Topic Starter

    I did that and it doesnt have anything. It just says "No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer."
    how do I check the BIOS?

    any other suggestions?
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Please confirm that you have the latest driver for your Audio HERE
    As the general download site list 3 possibilities for your onboard Sound, you could just run an automatic scan of your Hardware HERE

    It just sounds like a driver issue
    BTW did you confirm that Sound is enabled in Bios Settings? (as stated by LookinAround)
     
  5. Ruefus

    Ruefus TS Rookie Topic Starter

    How do I check the BIOS settings?
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Pressing F2 at system startup (ie within 3 seconds when your computer first turns on)
    If any settings are changed then save and Exit Bios settings (usually F10 key)
    Then restart again
     
  7. Ruefus

    Ruefus TS Rookie Topic Starter

    thx!!! the Bios thing allowed me to reinstall the audio driver and now my sound works!!! yeah!
    thanks for the help!
     
  8. Ruefus

    Ruefus TS Rookie Topic Starter

    IT WORKED!!!
    Thx for all the help!
    it was the bios setting and when I changed it I was able to reinstall the audio driver:)
    thanks again!
     
  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Thanks goes to LookinAround, who first mentioned this.

    Also thanks for the update :grinthumb
     
  10. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +169

    Tip: Windows should always be able to detect Plug and Play h/w. Drivers are not required for PnP Hardware ID detection. (Hardware IDs are part of the PnP protocol and what "bootstraps" Windows finding devices and their drivers in the first place)

    So if a PnP device isn't found in DevMgr (e.g. listed as "Other" device or with "driver error") it means (99.5%) of the time either
    > BIOS
    > Hardware problem
    > Device not turned on
     
  11. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Hey, I think you've told me that before :rolleyes:
    I just forgot, until you have now re-reminded me

    Oh and that makes 17000 for me on the dot :D
     
     
  12. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +169

    Well.. if i only had a nickel for everything i forgot I'd have enough money to just pay someone else to remind me! :D

    And I'm happy to be your 17K reply!!!
     
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