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Dell Dimension 9100 Rhapsody Windows XP Blue Screen of death BSOD Stop 0x00008086

By rhoadesre
Jul 30, 2008
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  1. Dell Dimension 9100 Rhapsody on Windows XP Blue Screen of death BSOD Stop 0x00008086

    Hello,

    Saw an old thread about getting a BSOD with stop code 0x00008086. I was getting the same Blue Screen error when installing and using the Rhapsody music player on my Dell 9100.

    The culprit seems to be a combination of the Rhapsody Helix DRM Manager and the Intel / Dell drivers for the SATA drives.

    I fixed the problem by (in this order)

    1) Installing the lastest version of the Intel Matrix Storage Manager driver,
    downloadcenter.intel.com/Product_Filter.aspx?ProductID=2101

    2) Upgrading the BIOS (from Dell's website)

    3) Switching the drive controller setting in the BIOS from RAID Autodetect/AHCI to RAID Autodetect/ATA.
    a) Start the computer, and then press <F2> to enter the Setup program.
    b) Use the <Arrow> to select Drives, and then press <Enter> to expand the Drives node.
    c) Use the <Arrow> to select Drive Controller:
    d) If the Drive Controller setting is RAID Autodetect/AHCI, set Drive Controller to RAID Autodetect/ATA.
    e) Press <Esc>, use the <Arrow> to select Exit, and then press <Enter>.

    The first step got me past the install of Rhapsody, but the system was unstable until I completed the last two steps.

    Hope this helps others.
  2. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Good work. That info will be useful. Thanks.
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