I am desperate, any help will be truly appreciated! I have read through MANY discussions that get close to what I am experiencing, but nothing that seems to be exactly my issue. I am the original owner with ALL original info and CD's that came with the machine, but the extremely rude individual at our local Dell store laughed at me and told me to "just buy a new one" He maintained that I would save money as compared to the charges I would incur if I had them fix it. Here is the issue: I have NEVER had any passwords whatsoever on any portion of the system, and have formatted and started from scratch several times in the past with no issues whatsoever. In attempting my most recent reinstall of Windows XP Pro, it came to my attention that somehow my boot order had changed and was no longer booting from the CD Rom drive first. Perplexing, but no biggie, knew just how to remedy that issue....or so I thought. Upon entering setup to update the boot order I learned that my "Configuration setup - Disabled" It is showing that there is now, for the very first time ever, an administrator password on the machine that I have never set, and I am not even allowed access to try to crack it. After getting the proverbial F-You from Dell I took matters into my own hands and started asking around. I was given a file to burn to a CD, told to remove my hard drive, and hit F12 when starting up to enter the Boot Menu to choose the CD Rom Drive and run the program that would assuredly be the end of my headaches. No. such. luck!! Hitting F12 does NOTHING at all, and furthermore I get the error "Fixed Optical Drive Not Found - No Bootable Devices" To make matters worse, when I decided to abort that plan; put my hard drive back in place and started the machine, IT WON"T BOOT AT ALL NOW! I don't even so much as get an error to work with...just a black screen with a white "working" bar that NEVER progresses. I have verified that there was no damage done to the hard drive by installing it into another machine with no issue at all. I have to believe there is a way to fix this, without investing in a new computer. I have several others, many newer, but this is my favorite laptop! Any help will be appreciated, Thank you!