Dell Inspiron 9300 won't boot

By moomooj
Oct 17, 2009
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  1. Hello all!
    I am glad I found you guys as I am having a major crisis. My 4 year old Dell Inspiron 9300 will not boot in either normal mode or safe mode. Earlier today, my laptop was running slow, so I had to shut it down restart it. When it started to boot, a blue STOP ERROR screen came up, with code 0X0000000A (0X00000000, 0X00000001, 0X00000002, 0X804F9D26). So I tried to restart it again, it went to the black screen where i could choose to start computer in safe mode. But somehow, no matter which mode i start my computer in, it ends up at the same blue death screen with the same information.
    Can someone tell me how to fix this. I have not installed any hardware or software. I run Windows XP with service pack 2.
    Thank you in advance!!
  2. strategic

    strategic TechSpot Paladin Posts: 1,274

    Have you installed any software lately?
    Any hardware/software upgrades that may have caused this?
    You should try to boot using "Use the Last Known Good Configuration feature".
    If that doesn't work, you should try the recovery console.
  3. moomooj

    moomooj Newcomer, in training Topic Starter

    No hardware or software has been recently installed or upgraded. I tried the "Use the last known good configuration feature", brought me to the same blue screen. Also tried to select recovery console. i got a black screen with flashing cursor. I wasn't able to type anything. The computer was making beeping sound whenever I tapped on the keyboard.

    BTW, the safe mode stuck at mup.sys.
  4. strategic

    strategic TechSpot Paladin Posts: 1,274

    Since you mentioned 'beeps', please visit this link regarding any beeps when ytour PC starts up, it may help identify a conflict.
  5. moomooj

    moomooj Newcomer, in training Topic Starter

    The beep sound came up when i was in the windows recovery console. It only beeped when I tried to type in the recovery console. Sorry for the confusion.
  6. strategic

    strategic TechSpot Paladin Posts: 1,274

    No, I wasn't confused about the beeps, it was just another thought that is sometimes overlooked.
    Since your computer can't start, you might want to try removing memory, 1 module at a time, to see if you can isolate the problem (if it is your memory).
  7. moomooj

    moomooj Newcomer, in training Topic Starter

    ehhhhhhh....I don't think I have the knowledge and resource to do that. Is there any other way?
  8. strategic

    strategic TechSpot Paladin Posts: 1,274

    Since you can't start your computer, there are't really many options. Removing RAM doesn't take much skill. You should take it to a computer repair shop and have them diagnose it if you're not sure about it..
  9. moomooj

    moomooj Newcomer, in training Topic Starter

    Is there an emergency boot disk I can download?
  10. strategic

    strategic TechSpot Paladin Posts: 1,274

    You'll have to boot from your o/s CD and go into te recovery console.
  11. moomooj

    moomooj Newcomer, in training Topic Starter

    Unfortunately, my laptop didn't come with a cd. Is there somewhere I can download one for Windows XP Media Center Edition?
     
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