Dell laptop doesn't let me download Windows Live Messenger

[meligrijalva]

Dell laptop doesn't let me download windows live messenger 2011, it says i need a service pack 2 and won't let me download that either, my computer was set to factory settings and now it won't let me download this, did it erase something when it was rebooted? please help

 

[Tmagic650]

What version of Windows are you running? Have you checked for a virus or other malware?