Dell Latitude E6400, E6500 suffering major performance issues?

I always thought Dell make good PCs...but the way they are handling this situation sure is pathetic, unless of course, there is some type of secret flaw they are trying to cover up...

And the PDF file has disappeared!?

The mystery deepens...

Dell has horrible horrible support. It's too bad because they make some good products, especially their monitors are top notch. But banning people on forums for sharing their problems is.... well, I have no words.

I would be pretty mad if I owned one of these and I got my posts edited when I complained instead of getting the issue resolved. When you pay for a PC/laptop/hardware you expect it to perform at the rated speeds under normal circumstances.

obviously the execs at Dell are in the mind that saving money means not holding up warranty agreements. Last time I checked this chases your customers away causing you to LOSE money.
I have had a Dell laptop in the past and it worked brillantly, and from personal experience their customer service was fairly decent, however this was several years ago and things may have changed since. Perhaps they need to send their service support through ITIL...

I'm using a Dell inspiron 6400 right now. It's lasted over three years, and still going strong, I think. I've always been satisfied with their products. I'm dissapointed in how they're reacting to this though.

Big surprise here. With prestige and renown comes sloppiness. All the more reason that consumers really need to think before they buy and not just go for the well known brand names. Always, always check product reviews. And if there are no reviews, ask lots of questions.

Dell help someone? lol they have the worst tech support i have ever seen cant even talk to an American that speaks english well. I have not and will not ever own a dell computer they are cheap garbage that i wouldnt give to my 70 year old grandma.

These E-series Latitudes which are targeted at business users have already been out for over a year. Dell must have already sold a ton of these. Some people are probably having major issues with their laptops, but it's hard to believe that Dell would be able to keep selling these for that long if the problem was widespread. It's unfortunate that Dell is trying to prevent users from discussing this problem though.

This really needs to be elevated in the press until Dell is forced to pay the piper. I feel bad for their customers and I even feel bad for them.

They used to be a great company, but like Rome, perhaps their time has come and gone.

I just received Dell's Christmas brochure in the mail. A (*) beside EVERYTHING pointing to a bunch of gobbledygook on the second last page. Very vague and skewed technical descriptions for the products. I don't think I would be able to make an educated purchase on a single item in it. Yuck!

God help them and their poor customers.

I have never had a Dell but I thought they were good PCs, now I see they are not that good, and i was considering buying an studio 15, the core i7 model. Now i have to look for a different option, can anyone suggest any core i 7 laptop?

By the way there are not official costumer service Dell stores in Latin America, we have HP, Apple, Asus, Lenovo and others but not dell, ja we have online shop but not costumer service, so if a laptop breaks down, you have to send it to US, it just take like 1 month for them to fix it.

HP has an unbelievable sale going on with their quad-core dv7t and dv8t laptops. The dv8t comes with 4 GB DDR3 RAM, core i7 quad, 320 GB 7200 RPM HD, Blue Ray, 18.3" screen w. 1080p display, bluetooth for $899 (!!!). Either though coupon code NBM7RTX ($450 off), or using bing 20% cashback (through 12/2).

They even cover up the posts and ban the user, that is a bit too much.. where are the consumer's rights?

I read the pdf and it really well done. His results are also very interesting showing how the cpu loses performance with screen and a lot of details. It's no wonder Dell banned him.
If you want to read the pdf just google it.

DELL is getting sloppy lately :/

I never owned a Dell notebook but I always thought the make good pc's. Dell should handle the situation more transparently...

Don't trust Dell, HP, or BestBuy forums or ratings. I have had negative reviews on products censored from all of these. They are clearly choosing the short and quick way to make a buck that will come back and haunt them later.

Why does this remind me of activison/infinity ward banning forum users for complaining about the pc version losing so many features. I know its completely different, but companies need to read user comments and thoughts seriously and respond to them honestly. If they did that they would gain a lot of respect and thus more sales in the future, all banning and editing do is get you bad publicity and poor sales down the road.

I've only ever used a single Dell in my whole life and I never want to use another one ever again. I had a Dell Dimension 2400 series from way back in the day. That was when they used to be of ok quality. But that computer had so many features that I thought were so pointless and useless that it shouldn't have been made. It was built not to be upgraded. They specifically made it so it wouldn't hold more than 1 gig of RAM. It only had PCI slots, and only a 250 watt power supply. It was a really basic computer. After owning that, I never wanted another Dell ever again. Even their XPS series was a let-down, and their purchase of Alienware hasn't helped them a bit. It only destroyed a good computer company, and put a hole in Dell's pocket.

This kind of terrible customer support is no surprise to me. It was what I had to deal with several years ago. Take my advice people, wait for Dell to fix their crap and take on a better customer service attitude. They were never good, and they won't be for a while yet.

My company currently buys the E6500, and I know Dell's driver support for it sucks.