Dell Latitude E6400 video driver issue

By MeMeMe
Mar 20, 2013
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  1. Hi guys I have a serious problem with my Dell Latitude E6400, it freezes/crashes after few minutes when I install the Video Driver,
    I tried Windows Vista,Windows 7 and Windows 8 as well but no success, and Windows automatically picks up a "Microsoft Driver" and soon after that a blue screen comes or it just crashes, but when I uninstall the video driver or If I start Windows in Safe Mode it Works perfectly.
    I tried so many drivers from Dell website as well as from Intel website but the problem is still there. plz do give your suggestions.
  2. JC713

    JC713 TechSpot Evangelist Posts: 6,719   +873

    What video card do you have? Look at device manager, under Display Adapters.
  3. MeMeMe

    MeMeMe Newcomer, in training Topic Starter

    Hi thanks for your reply , When I install Windows 7 or 8 it automatically detects an Intel one and when I install Vista it just shows VGA adapter.
    I cant install XP as in initial part of setup it gives Blue Screen error and I cant continue with setup.
  4. JC713

    JC713 TechSpot Evangelist Posts: 6,719   +873

    That is the default driver. Go to device manager, and look under display adapters.
  5. MeMeMe

    MeMeMe Newcomer, in training Topic Starter

    Hi it was intel graphics media accelerator driver , as I said earlier it just picks up a driver on its own, I tried to instal the Intel 4 Series driver as well it was installed but it still had the same Blue Screen and Freezing windows issues. I tried Nvidia one as well but it does not recognise the Hardware. :(
  6. JC713

    JC713 TechSpot Evangelist Posts: 6,719   +873

    You cannot install an nVidia driver on an intel system.

    What CPU do you have? Look under CPUs in device manager.
  7. MeMeMe

    MeMeMe Newcomer, in training Topic Starter

    Hi its Intel Core 2 Duo CPU P8600 @ 2.4GHZ
  8. JC713

    JC713 TechSpot Evangelist Posts: 6,719   +873

  9. MeMeMe

    MeMeMe Newcomer, in training Topic Starter

    Its a
    Latitude E6400 Laptop

    with service tag 933kh4j

    Its the same one in the picture here
  10. JC713

    JC713 TechSpot Evangelist Posts: 6,719   +873

    Are you running Win 7 64bit at the moment?
  11. MeMeMe

    MeMeMe Newcomer, in training Topic Starter

    I just installed Wn 7 Ultimate N 32 Bit , Yes according to website it has Nvidia graphics but I tried so many drivers but I cant just install that one as it gives error that Hardware not found for Nvidia drivers
     
  12. JC713

    JC713 TechSpot Evangelist Posts: 6,719   +873

    I would say clean install windows:

    Install the 64 bit version, your CPU supports it. After you install Windows, post back here and I will provide you with a driver.
  13. MeMeMe

    MeMeMe Newcomer, in training Topic Starter

    Thanks but I dont have Windows 64 bit, cant you get me 32 bit drivers ?

    Btw I completely installed win 7 32 bit a few hours ago.
  14. JC713

    JC713 TechSpot Evangelist Posts: 6,719   +873

  15. MeMeMe

    MeMeMe Newcomer, in training Topic Starter

    Thanks
    I tried it , after starting the setup it checks the system compatibilty and give this error " Nvidia Installer cannot continue, This graphics driver cud not find compatible graphics hardware"
  16. JC713

    JC713 TechSpot Evangelist Posts: 6,719   +873

    Look under display adapters, is there a display adapter other than intel? You may have a model without nVidia graphics.

    You can download the 64Bit ISO here btw: http://www.mydigitallife.info/downl...cial-32-bit-and-64-bit-direct-download-links/

    Here is the intel driver, install this and tell me if it works: http://downloadcenter.intel.com/Det...sion=Windows 7 (32-bit)*&DownloadType=Drivers
  17. MeMeMe

    MeMeMe Newcomer, in training Topic Starter

  18. JC713

    JC713 TechSpot Evangelist Posts: 6,719   +873

    Can you detail the problem further? So the system just restarts after a driver update without prompting?
     
  19. MeMeMe

    MeMeMe Newcomer, in training Topic Starter

    Yes it re-starts without prompting, and when I disable the Graphics driver or run it in safe Mode it works perfectly.
  20. JC713

    JC713 TechSpot Evangelist Posts: 6,719   +873

    Interesting. Lemme get Tmagic650, he can help with BSODs.
  21. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,682   +153

    In Safe Mode only a basic video driver is used, so that's why it works "perfectly". Sounds like the laptops video chip may be failing


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