Hello,
I am attempting to fix my laptop.
A few days ago it started acting up and it will not work properly anymore.
It will not log into Normal mode, it requires safe mode every-time and it works fine there.
Before when it started to mess up when it logged into normal mode it would hang and freeze, it would also run check-disk before the login page. Now when I log into normal it displays the user select and I enter password and it goes to a black-screen. On the black-screen it shows the mouse, able to move it but not do anything with it. Occasionally, not every-time, it blue screens after sitting at black-screen for long time.
The dump is attached below.
I have tried restoring it to a week before the problem arised, as well as updated every driver and uninstalled all the unnecessary programs. I've run registry cleaners and ccleaners and disabled everything from start-up. I uninstalled my previous antivirus and installed Avast. I cannot run it in safe-mode so I can't check for viruses. I have tried the start-up repair with no errors.
I am pretty good with computers, but this has stumped me. Please, any advice or things to try would be great!
It is only about a year or so old and it is a:
Dell XPS M1530 running:
Windows Vista Home Premium Version
6.0.6002 Service Pack 2 Build 6002
View attachment Mini100111-01.zip
Thanks in advance! This is starting to drive me crazy!
I am attempting to fix my laptop.
A few days ago it started acting up and it will not work properly anymore.
It will not log into Normal mode, it requires safe mode every-time and it works fine there.
Before when it started to mess up when it logged into normal mode it would hang and freeze, it would also run check-disk before the login page. Now when I log into normal it displays the user select and I enter password and it goes to a black-screen. On the black-screen it shows the mouse, able to move it but not do anything with it. Occasionally, not every-time, it blue screens after sitting at black-screen for long time.
The dump is attached below.
I have tried restoring it to a week before the problem arised, as well as updated every driver and uninstalled all the unnecessary programs. I've run registry cleaners and ccleaners and disabled everything from start-up. I uninstalled my previous antivirus and installed Avast. I cannot run it in safe-mode so I can't check for viruses. I have tried the start-up repair with no errors.
I am pretty good with computers, but this has stumped me. Please, any advice or things to try would be great!
It is only about a year or so old and it is a:
Dell XPS M1530 running:
Windows Vista Home Premium Version
6.0.6002 Service Pack 2 Build 6002
View attachment Mini100111-01.zip
Thanks in advance! This is starting to drive me crazy!
