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Dell XPS m2010 won't boot

By bigbucko
Sep 28, 2008
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  1. itguy7305

    itguy7305 TS Rookie Posts: 21

    True but mostly refurbs except in rare occasions. Dell has started placing a orange refurbished stickers on the boxes so it is easy to tell.
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Well it's confirmed that this is not an excuse
    Hey, ask him\her if it's a new motherboard (for the sake of debating on this orange sticker issue)
  3. ferrari26

    ferrari26 TS Rookie

    haha geez...if this what i'm hearing about refurbished parts is true...wow...and to think im paying alot of money on the freakin warrenty...but oh well....what can we do lol

    so...tech called me today...(same one thank goodness) and scheduled an appointment tomorrow morning bright and early at 7am. I will have him swap the video card first...keeping in mind I have the plausible "D.O.A" motherboard still in there haha. If that wont work, then I'll ask him to change the motherboard with the old video card, then if nothing, both brand new video card and the "NEW-ISH" motherboard. That way all the angles are covered. After all...im paying for this nonsense.

    p.s...i still love my M2010..its my beautiful beast :D

    and i will also look at the box, to see if it is infact refurb,
    and im not sure what a "595B generator" is, and i doubt the tech will haha,
    but hey, ill give it a try.

    Anymore random requests?? lol Just make sure you get them in by 6:45am PST tomm haha,
    and i'll update as soon as he leaves. :D
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    is filming a Dell tech illegal? :haha:
  5. ferrari26

    ferrari26 TS Rookie

    haha prob not..just awkward I would think lol...I will take some pictures
  6. itguy7305

    itguy7305 TS Rookie Posts: 21

    Just tell them you are making a documentary of a day in a Dell Field Techs life.:haha:

    Peace
  7. ferrari26

    ferrari26 TS Rookie

    OK! Sooooo... the tech finally left for the second time. First thing he did was swap out the video card and processor because he ALSO didnt think the motherboard was D.O.A. So he did that...and wah la...system booted up :D. Ok...so now, it is like 85% most likely the video card that causes this big problem every m2010 owner (most everyone) seems to have. I say 85% because keep in mind that I have the first replaced motherboard in their...so it could be a combo of the two motherboard and video card...or simply the videocard. I say its the videocard alone because, when the first MB swap took place, the symtoms where still the same...but I dunno, could be both. Im ruling out the processor being the cause cause, It just doesnt seem like it.

    As for the orange sticker...sadly....is indeed true. :( I should have took some pictures of it.

    I asked him what he thought about the refurb replacements and he also thought that, that isn't good.

    Ok, and as for the generator thing, he had no idea lol.


    So, in conclusion...85% sure it is the video card...15% sure it is the video card and motherboard swap combo.

    Anymore questions?? I'll post pictures in a couple of days...I'm tired of this problem...i need to rest haha.
  8. itguy7305

    itguy7305 TS Rookie Posts: 21

    Glad to hear you had success. Didn't expect the Tech to know about the PW Gen, Most if not all of those techs are 3rd party contractors at least here they are. They get paid per call regardless how long it takes to repair. My guess, same as yours, was bad Video card all along.

    Peace.
  9. fatfree69

    fatfree69 TS Rookie

    Thanks, ferrari, for the update!

    My video card should be coming any day now. And hopefully the videocard "only" problem will be 100% true.
  10. BCbuddy

    BCbuddy TS Rookie

    Hey RIMTUCK, I too am waiting for your new card. I've read all the post here and basically having the same problems with a friends XPS M2010. I've never seen this laptop startup before, so i don't know if it's suppose to beep, (so far it hasn't) or what. The media lights run through a sequence back and force once and the power and bluetooth stay lit. That's it. Now, with the process of elimination i think i've narrowed it down to either the motherboard or video card.
    Everything seems to be working, the fans spin, the HDD spins, the battery is charging, keyboard is charging and everything is wonderfull except the DVD lid won't open. Now when i plug the video card in, the fans don't spin. You can feel the gpu and cpu heatsinks warming up but thats it. No post beeps and the screen is blank?
    So please give us an update, when your video card is installed.
    Thanks and good luck.
  11. fatfree69

    fatfree69 TS Rookie

    I have the same symptoms as you... fans spinning without the card, but it doesn't with the card in. DVD lid won't open.

    I had to reorder, and hopefully should be here by couple more days.

    I will definitely keep this thread updated with my findings.

    I can't believe this. I ordered the card (used, can't find new), on ebay for $199, and the seller shipped it in an envelope!!


    I put it in anyways, because technically, it should still boot up (if it was the problem).
    Same damn problem! But I do not know if it's because this card is bad also just like the rest of the M2010 owners since it's used.

    Gonna have to resolve this with the seller, and find another card.

    Dell sells the card on their website, but it's refurbished and costs $320!!
     
  12. BCbuddy

    BCbuddy TS Rookie

    I checked the picture of the card you ordered, that's pretty sad. But yah, you think it still would of booted up if that was the problem or like you say, the card didn't work to start with. I've also read somewhere, that people have gone through 2 or 3 cards over a period of time with their XPS M2010. So, is it a flaw in design of the video card or the motherboard or both. Which is to bad because it's a nice desktop replacement and i'm sure it cost a pretty penny.
  13. davinci74

    davinci74 TS Rookie

    It was the video card!!!

    After being a week without my XPS M2010, I had to register on this website to thank everyone for their posts and invaluable information. I was experiencing the same problems previously mentioned with my laptop. One day the screen just froze, and I was forced to do a manual shutdown. After doing so, the laptop failed to boot and nothing displayed on the screen. I had purchased this laptop on eBay at a good discount about 18 months ago, and apparently the seller had never actually made his payments to Dell for it, so Dell refused to offer me technical support. I have a bit of experience with working with computers, but I had never taken a laptop apart before. I was in serious bind, however, because I used this machine as the main computer for my office and Dell was not cooperating even though the warranty on the laptop itself had not yet expired.

    Well, based on the recent post by ferrari26, I bought a refurbished video card on eBay and decided to tempt fate. I followed the very detailed instructions on Dell's support website to disassemble the machine and fortunately replacing the video card didn’t prove to be too difficult. The worst part was breaking the cheap plastic tabs holding left side cosmetic cover to the top cover, but this was a small tradeoff to being able to use my machine again. My first moment of joy was learning that the hard drives in this machine use SATA data and power connections. Fortunately, I was able to remove the hard drives and recover the data by connecting them onto another desktop.

    Unlike the other posts on this thread, I never had to replace the motherboard to get the machine working again. After reading the other horror stories about Dell’s refurbished parts, I guess I got lucky that this video card worked on the first try.

    I apologize for the long post, but I wanted to share my experience with everyone. Although it is a beautiful machine, it appears that the M2010 has a design flaw. I was never a fan of ATI video cards anyway, but this experience just further solidifies their lousy reputation. Best of luck to everyone! Thank you once again for your posts.
  14. RobertG

    RobertG TS Rookie

    Hi Yall - new to this tech support site but I found it very useful. Thank you all for your post and follow up. Here's my 2 cents on the same M2010 problem. I took the one year service agreement when I purchased it from Dell and I'm glad I did. I also signed up for another year since my first encounter with this problem. I have swapped out not one, not two but three videos cards because of this problem. I'm not techie at all but is suspect part of the video problem is with upgrading to service pack 3 and maybe not using or using Explorer over Firefox as your browser in conjuction with service pack 3. I know it sounds weird but I suspect this is how it happens to me each time. I upgrade to Service Pack-3 and switch over to Firefox and within a few months I start getting the blue screen error regarding the infinite loop and shortly after that it happens all over again. Dell support keeps wanting to send me a new motherboard and sometimes they do and it still doesn't fix it. So now I tell them it's the Videocard. Just as a final note. You might want to check to see if they have a new BIOS for this model and ATI card. That's it, I hope helps a little.
  15. fatfree69

    fatfree69 TS Rookie

    Update.... not a good one though.


    I've got the replacement video card from the seller that had sent a crushed one during shipment.

    As we know, these video cards AND motherboards aren't sold brand new anywhere, so this is another "used/refurbished" video card. They say it's refurbished, but seriously... how can you refurbish a used video card???

    Anyways, I popped this card in, and nothing again.

    Now I have one more plan, but with two options:
    - Refurb motherboard and use old video card. Works = problem with motherboard only
    - Refurb motherboard and use refurbished card. Works = problem with motherboard AND video card

    If nothing works = Who knows.... motherboard is refurb too.

    This is a lot of $$$ to trial and error, and would suck even more if there is no positive outcome out of all this. I'm ashamed of Dell for not having a recall.


    The video card seller "claims" it's refurbished, but I have a feeling they just pull it from dead m2010 laptops, and assumed that the motherboards were the problem, and assumes the video cards are good.
  16. BCbuddy

    BCbuddy TS Rookie

    I feel for you Rim. Maybe we should start up a cash collection for you! I know there's people like me who can't afford to have to piss around like this and are waiting to see the out come of your trails and contributions. Obviously, Dell cheaped out some where in there design or manufacturing and we're stuck whipping a dead horse. Microsoft did it with the Xbox 360 but at least they had the balls to admit it in a round about way.

    You go Rimtuck!
  17. fatfree69

    fatfree69 TS Rookie

    Okay, I installed....
    - Reburbished motherboard from Dell (through eBay seller - sealed)
    - Used video card from video card seller from eBay

    No go.

    I have no idea what's wrong, but I have a feeling it's the eBay video card. It's not a tested card, but I think they "assumed" it works. I bet they pulled it from a dead m2010 and thought the motherboard was bad, and probably stripped and sell the other parts.

    Don't know what else to do. Afraid more trials would lead to errors.

    Well, I did pulled each part out and turned it on and this is what I noticed: (take note that only ONE part is removed when turning on, but left every other part installed)

    - All RAM memory removed = different error lights
    - Processor removed = automatically turned off after about 3 seconds
    - Video card removed = fan blows for a few seconds
    - Hard drive removed (this one only has one hard drive) = Same error lights as if it was still installed

    It is possible that the hard drive is bad since there was no differences in error LED lighting.
    I'm going to put that hard drive in a laptop that uses SATA drive also, and see if it boots up and vice versa...

    Never mind, the hard drive boots fine in my laptop.

    I still think it's the video card....
  18. BCbuddy

    BCbuddy TS Rookie

    Ok Rimtuck, my friend also bought a card off of e-bay. Could take awhile to get here but i'll let you know how we make out.
  19. fatfree69

    fatfree69 TS Rookie

    Who is the seller on eBay he is buying from?

    I bought from "aquamoon" and I asked him if the video cards were tested, and this was his response: "They are refurbished, but we have no way to test them"

    That makes absolutely no sense. Refurbish electronics means used parts that still work. Since the seller didn't test it, how does he know it works? And how can he say they are refurbished?

    I think aquamoon just pulls parts from computers/laptops and assume they work without testing them.
  20. BCbuddy

    BCbuddy TS Rookie

    Well i received the new video card this afternoon and i popped it in quickly before i went to work and it started right up. So i'll put it back together tomorrow or Friday and run a couple test. If you don't hear anything else form me, i guess it worked! Thanks to this Forum
    The video card was from someone in Hong Kong. It was listed as new but it didn't look all that new to me. It did the trick though.
  21. fatfree69

    fatfree69 TS Rookie

  22. BCbuddy

    BCbuddy TS Rookie

    Not out of the woods yet. Just a quick question. Are the heatsink fans temperature controlled or what? They don't seem to be kicking in. It ran for about 5 minutes before i turned it off, still no fans. Is this the source of the problems? Is there a way to solder or splice into another power source for the fans? i know they work. Anybody
  23. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    You mean: Molex 4-pin CPU Fan Adapter
    Yes they exist

    [​IMG]
    Note this is just one from a quick Google search
  24. BCbuddy

    BCbuddy TS Rookie

    Thanks Kimsland, but that's not quite what i meant. Is there a spot on the motherboard where i can draw power from with a jumper wire? I did it on a Xbox 360 so the fans would run full blast ... (didn't help though). Anyways, the web site showed me where to solder a jumper wire to. So now i'm wondering if there is a spot on this particular laptop where i can get the right power output for these fans. Should a person just probe around with a multimeter, can i splice into the wires that charge the battery. HELP.... before i really screw things up.
    Is this why people are going through video cards because they keep heating up? You can probably tell from all the question marks, that i'm not a techi but i do like to solve a problem on a fixed budget. Any further help and patients would be appreciated.




    Ok, they are temperature controlled. I waited a little longer and put the casing loosely closed. I took a peek after awhile and both fans were running. Thanks again!
  25. mookish

    mookish TS Rookie

    i have the same problem on two XPS' one is still under warranty so a techie should be here soon to fix it.
    after the online chat and phone call dell decided it was the motherboard so theyre sending a new one,now im afraid it might just be the video card or both.
    il try and post back after the tech has had a look at it.

    well the tech just came and swapped out the motherboard and we still couldnt reboot so we decided to just send it to the repair depot.
    good thing is it should come back fixed bad thing is i wont know what the problem was,and i really want to know because my friend is having the same problem and i want to know how to fix it.


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