Hi
I had help in removing a virus ('windows has encountered critical error and will close in one minute') from my computer via this site about a month ago. A couple of the symptoms were altered appearance of the desktop icons and windows calendar opening on start up. Both of these went away when the computer was cleaned here. Last week they both reappeared - the calendar I fixed by changing the settings but I cannot fix the icons which have a 'cartoon-like' appearance again. I tried deleting the icon cache and letting the computer create another but that didn't work and I don't want to make things worse by meddling further in what I don't know enough about. I've scanned the computer with Microsoft Security Essentials and Malwarebytes (with MSE disabled) and the computer comes up clean. I think I was caught by the fake Adobe update last time but I have removed Adobe Reader and added Foxit as advised at the time of the last virus removal. The only thing that has been downloaded was some kind of clipart my wife got from a free website a few weeks back. No alerts popped up about the site or files at the time. Any ideas on a cause/remedy for this?
Many thanks,
Russ
I had help in removing a virus ('windows has encountered critical error and will close in one minute') from my computer via this site about a month ago. A couple of the symptoms were altered appearance of the desktop icons and windows calendar opening on start up. Both of these went away when the computer was cleaned here. Last week they both reappeared - the calendar I fixed by changing the settings but I cannot fix the icons which have a 'cartoon-like' appearance again. I tried deleting the icon cache and letting the computer create another but that didn't work and I don't want to make things worse by meddling further in what I don't know enough about. I've scanned the computer with Microsoft Security Essentials and Malwarebytes (with MSE disabled) and the computer comes up clean. I think I was caught by the fake Adobe update last time but I have removed Adobe Reader and added Foxit as advised at the time of the last virus removal. The only thing that has been downloaded was some kind of clipart my wife got from a free website a few weeks back. No alerts popped up about the site or files at the time. Any ideas on a cause/remedy for this?
Many thanks,
Russ