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Desktop will not connect to internet

By ljastangs21
Dec 3, 2010
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  1. DevilsFallback

    DevilsFallback Newcomer, in training Posts: 30

    lol and i really have to go to sleep soon i have to be at work in 9 hours...
  2. DevilsFallback

    DevilsFallback Newcomer, in training Posts: 30

    lol i'm too big a geek i fix computers all day at work and get on at night and do this lol
  3. ljastangs21

    ljastangs21 Newcomer, in training Topic Starter Posts: 31

    Sorry for the long respone time man. The only software added was for my new Nvidia graphics card. All my anti virus stuff is expired. I did do a windows service pack 2 update last night but it was not working before that anyways.

    Yes I have trried modem direct to desktop and still no luck

    norton expired like a year ago
  4. DevilsFallback

    DevilsFallback Newcomer, in training Posts: 30

    alright well expired or not... what antivirus is on your computer...because being expired it could still cause this problem... is it norton?
  5. DevilsFallback

    DevilsFallback Newcomer, in training Posts: 30

    being expired it should give you more reason to remove it...
  6. ljastangs21

    ljastangs21 Newcomer, in training Topic Starter Posts: 31

    yes it is norton should i unistall
  7. DevilsFallback

    DevilsFallback Newcomer, in training Posts: 30

    yes but you will need to perform another step as well... all antivirus software needs a removal tool... i'm going to find you a link to get the removal tool... you uninstall norton go to control panel add remove programs and uninstall norton... i'm 75% sure we found the problem... i've seen this 3 times or so
  8. DevilsFallback

    DevilsFallback Newcomer, in training Posts: 30

    ok once norton uninstalls normally it will likely want to restart... after its restarted... i want you to put this on the computer and run it... i'll walk you threw it... but first you have to download it put it on a flash drive and put it on that machine heres the link

    http://download.cnet.com/Norton-Removal-Tool-SymNRT/3000-2239_4-87943.html

    just click download now ok
  9. ljastangs21

    ljastangs21 Newcomer, in training Topic Starter Posts: 31

    okay will do this and report back thanks man

    If i am going to put this on a disk to run it on the other computer how do i do it?
  10. DevilsFallback

    DevilsFallback Newcomer, in training Posts: 30

    well keep me in the feed... so i know if i can go to sleep or not


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