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Device driver error

By Ronno
Sep 6, 2011
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  1. On start up today, I recieved an error message stating I have a Devise Driver Error.
    At the bottom of BSOD that appeared afterwards was this;
    atapi.sys-address F771471D base at F770A000,Data Stamp 4802539d
    Can you help?
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,837   +164

    It's a hard drive/CD or DVD controller error... What motherboard are you running. What are your systems specs? What version of Windows do you have installed?
  3. Ronno

    Ronno TS Rookie Topic Starter Posts: 27

    Sir I am not sure how to tell what Mother Board I have? Here is what I can tell you;
    Dell Demension 8300/ Intel (R)/ Pentium (R)4 CPU 2.80 GHZ 2.79 GHz, 1.00GB Ram/ Windows XP Home Edition version 2002 Service pack 3/ DVD/CD-ROM Drives; NEC DVD + RW DVD-1100A/ Liteon DVD ROM LTD 163
    I hope that helps. please let me know if you need more info
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,837   +164

    Okay that's enough info... Have you been getting this error for a while before Service Pack 3 was installed, or after?
  5. Ronno

    Ronno TS Rookie Topic Starter Posts: 27

    after, I recently switched from comcast (which came with Norton Security) to At&T U-Verse. Upon erasing norton, I upgraded from windows explorer 7 to 8, and downloaded Microsoft security essentials. That's when all this started, approx 3 weeks ago.
  6. Ronno

    Ronno TS Rookie Topic Starter Posts: 27

    Oh, I should tell you I was able to use the computer this mornig for approx 4 hours, then got this message: GENERIC HOST PROCESS FOR WIN32 SERVICES HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE. after which I get Performance Problem messages that suggest I shut down.
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,837   +164

    Did Norton uninstall properly? Does At&T U-Verse come with any security or malware software? Download and run free Superantispyware and Temp File Cleaner by Old Timer. Tell us what they find
  8. Ronno

    Ronno TS Rookie Topic Starter Posts: 27

    I was helped by Route44 and eliminated all software issues...I think. Now I just believe I have this driver issue to deal with. Norton removal tool was used to remove it, I follow How to Remove Virsus &Malware on your site and pasted all finding as well.
    Just tried starting computer again and got BSOD;
    STOP:0X0000008E (0Xc0000005,0XF771471D,OXB6E0748,OXOOOOOOOO)
    atapi.sys - address F771471D base at F770A000, DateStamp 4802539d
    Hope this helps!
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,837   +164

    After thinking about this, you may have a failing hard drive. Have you checked it for errors?
  10. Ronno

    Ronno TS Rookie Topic Starter Posts: 27

    How do I do That?
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,837   +164

    "How do I do that?"...

    Go to My Computer, right-click on the C drive and select Properties, tools, check drive for errors and check the two boxes shown. Schedule a check on the next start up
     
  12. Ronno

    Ronno TS Rookie Topic Starter Posts: 27

    Ran the check up as you suggested, after it finished it flashed the results twice for about 2 seconds each time and then restarted the computer. I didn't get a chance to read what was written. Da...now what? That took hours...what a disappointment.
  13. Ronno

    Ronno TS Rookie Topic Starter Posts: 27

    within 3 minutes recieved BSOD! :(
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,837   +164

    It's not a driver issue, it is a bad hard drive :(
  15. Ronno

    Ronno TS Rookie Topic Starter Posts: 27

    I went out and bought External Hard drive and backed up all the files off of the troubled computer. Is there a way to run thi stroubled computer off the external HD untill I can get a new one?
    Thanks for all your help.
    Ron
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,837   +164

    If you can "see" the external hard dive in the boot options of the bios, you may be able to boot from it


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