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DirectX 9.0c error when installing Sims 2

By MarZePan
May 13, 2010
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  1. Hey my name is Rob and i need help installing the Sims 2 for my little brother. hes been wanting this game on the computer for so long that i thought i give it a try. Anyways i keep getting this message: "Failed to find any DirectX 9.0c compatible graphics adapters in this system! Please make sure you have a direct X9.0c compatible graphics adapter and have installed the latest drivers provided by the manufacturer. The application will now terminate"

    My computer details are:
    Microsoft Home Edition XP Home Edition
    Direct X Version: Direct X 10.0
    Main Driver: vga.dll
    Processor: AMD Athlon(tm) XP 3000+, MMX, 3DNow, ~2.1GHz

    Also on the dxdiag notes it says Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.

    Please Help
     
  2. Ritwik7

    Ritwik7 TechSpot Chancellor Posts: 2,288   +7

    Is this a desktop or laptop? What GPU / onboard video card do you have. First determine that and obtain the latest drivers from the net.
     
  3. mailpup

    mailpup TS Special Forces Posts: 8,440   +220

    So, what happened when you did this?
     
  4. MarZePan

    MarZePan TS Rookie Topic Starter Posts: 19

    im a noob. how do i find out what "GPU / onboard video card" i have? im sorry im so stupid haha
     
  5. Ritwik7

    Ritwik7 TechSpot Chancellor Posts: 2,288   +7

    Use CPU-Z / GPU-Z.
     
  6. MarZePan

    MarZePan TS Rookie Topic Starter Posts: 19

    okay i downloaded tht and i looked under graphics and nothing showed up
     
  7. Ritwik7

    Ritwik7 TechSpot Chancellor Posts: 2,288   +7

    Ok. Post the details regarding your motherboard that are given in CPU-Z.

    Was this system assembled or is it a branded system? Do you even have a clue as to whether a separate graphics card is installed on your PC?
     
  8. MarZePan

    MarZePan TS Rookie Topic Starter Posts: 19

    MotherBoard:
    Manufacturer:ASUSTek Computer Inc
    Model: Kelut 2.02
    Chipset: VIA KM400 Rev. 00
    Southbridge: VIA VT8237
    LPCIO: Winbond W83697HF

    I have absolutely have no clue what any of tht means or what its a seperate graphics card or chipset
     
  9. mailpup

    mailpup TS Special Forces Posts: 8,440   +220

    It appears that your motherboard has onboard graphics but a discrete graphics card could also be installed in the AGP slot. Since we don't know which one, go to Start > Run and type dxdiag in the Run box. Click OK. After it runs, click on the Display tab and see what it shows for the graphics device.

    Just between you, me and the trees, you are probably using onboard graphics which is probably NOT supported by the game, hence the message.
     
  10. MarZePan

    MarZePan TS Rookie Topic Starter Posts: 19

    for my display tab on dsdiag it say:
    Device
    Manufacturer: N/A
    Chip Type: n/a
    Dac Type: n/a
    Approx. Total Memory: n/a
    Current Display Mode: 1280x1024 (32 bit)(1Hz)
    Moniter:

    and i was able to run the game on this computer before
     
  11. Ritwik7

    Ritwik7 TechSpot Chancellor Posts: 2,288   +7

    Since when did it suddenly stop working? Did you make any changes? If you have your motherboard driver CD then I suggest you try and reinstall all drivers.
     
     
  12. MarZePan

    MarZePan TS Rookie Topic Starter Posts: 19

    we got a huge virus and we had to reboot the computer
     
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