My Computer is A windows XP Media Center Addition 3. I ran a full scan with updated MalwareBytes Anti Malware, nothing detected. I am having a blue screen that pops up with this information: DRIVER_IRQL_NOT_LESS_OR_EQUAL Technical Information: ***Stop: 0x000000D1 (0xE1EAE000, 0x00000002, 0x00000000, 0xED05FE85) The Technical Support Person told me that he thought the problem was with Mozilla Firefox, which I had installed earlier today. We uninstalled that, but the problem returned. Now he recommends that I factory Reset my Computer. Is there any alternative? Please reply soon!