TechSpot

Driver_irql_not_less_or_equal

By JuliusCaesar
Jun 21, 2009
  1. My Computer is A windows XP Media Center Addition 3. I ran a full scan with updated MalwareBytes Anti Malware, nothing detected.

    I am having a blue screen that pops up with this information:

    DRIVER_IRQL_NOT_LESS_OR_EQUAL

    Technical Information:
    ***Stop: 0x000000D1 (0xE1EAE000, 0x00000002, 0x00000000, 0xED05FE85)


    The Technical Support Person told me that he thought the problem was with Mozilla Firefox, which I had installed earlier today. We uninstalled that, but the problem returned. Now he recommends that I factory Reset my Computer. Is there any alternative? Please reply soon!
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Yes, there probably is an alternative but we need more information. First, that error is usually caused by drivers. What driver at this point we are not sure.

    Prior to installing Firefox did you have any BSODs at all? When you updated your drivers what exactly did you update, i.e., FireFox, video card, etc.? Did the IT suggest trying a system retore point? Are you sure all drivers from FireFox are removed?

    Since this is a BSOD issue the mods will more than likely move your thread to the proper BSOD sub-forum found in the Windows OS boards. Don't worry about posting another thread there; this one is fine.

    Since it is 1:15 A.M. here on the East Coast I am going to bed, but at this moment you have no need to do a factory reset. Someone should be able to help you but since every one here is a volunteer it may take a little time; be patient and you'll get the help.
     
  3. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    Well, I have had BSODs in the past, I had a problem prior to this, around May 11th. Dell's Technical Support had me factory reset my computer, and it was a pain in the ***** to reinstall all of the software. The only thing I did today was download Firefox, and put the "Ilimitux" add on on it. It ran fine, but later I get the BSOD.

    Edit: I don't think I have had any BSODs since I factory reset my computer on May 11th. I am pretty sure Firefox is removed, The Technical Support guy went to add/Remove Programs and deleted it.
     
  4. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    When I reported the "serious error", windows gave me this message:

    Run the McAfee update tool to fix this problem
    This problem was caused by a McAfee product, which was created by McAfee, Inc..

    Solution

    To solve this problem, you will need to run the automatic update tool that comes with your McAfee product.

    Go online to learn how to use this tool:

    McAfee, Inc.
     
  5. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Have you attempted to update McAfee and if so has it resolved your issues. There are better security issues than McAfee but if it does what you need it to do and you are being protected that is the main thing.
     
  6. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    well, I have 3 security programs: Spybot S &D, Malwarebytes Anti Malware, and Mcafee Security Suite. When I check for updates, I get "critical update for spamkiller", but when I click "register now" nothing happens. Here is what I think is happening: I think that the 2005 trial version of Mcafee, which came with the computer is still on the computer somewhere. It doesn't recognize that I am not using it, and instead am using a recent McAfee product. Also, when McAfee update automatically, it always tells me that it is successful. I also got a different BSOD not to long ago:

    ***Stop: 0x0000008E (0xEE31BA81, 0xEB47B184, 0x000000


    I don't know if that is related or not.
     
  7. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    First, more than one antivirus/security suit is going to cause system conflicts even if made by the same company. Any old drivers left behind will attempt to "work" even if the software itself has been uninstalled. I don't know a whole lot about McAfee but see if they have a Removal Tool for the 2005 version and use it.

    Here is a primary rule concerning security software: For real time protection One antivirus, One firewall, One antimalware/spyware or One security suit.

    You could use a registry cleaner such as RegCleaner that you can get for free from MajorGeeks.com But be very careful if you decide to use it because one must be very cautious when working in the registry.

    If you do use it look for the Uninstall Menu tab and then look for those items pertaining only to McAfee 2005. Delete those items. Leave the rest alone!


    As for the 0x8E error they are almost always caused by hardware and are particulaly strong indicators of corrupted memory (though sometimes they can be caused by drivers).

    * However, for the moment concentrate on McAfee.
     
  8. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    The McAfee 2005 does not show up on the add/ remove programs list. would you recommend uninstalling and reinstalling Mcafee security suite? I will download the RegCleaner, the tech guy downloaded RegCure, did a scan, found over 600 problems, but he then realized that you have to Register in order to remove them. He then just uninstalled RegCure, the whole process seemed unprofessional to me.
     
  9. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    It is normal for uninstalled software not to show in the add/remove programs. RegCleaner will do you fine. You are correct about the unprofessional process of things like RegCure. Believe it or not many of these so-called software helps are nothing but malware in disguise.

    I was helping someone a few months ago who knew nothing about PC security and they were infected with a malware that said they were infected with 25 viruses/trojans and they needed to download their program to remove the infections. I removed that and found only 5 infections.

    before uninstalling your current McAfee see if RegCleaner finds any of your older McAfee.
     
  10. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    Here is what RegCleaner 4.3 gave me, a list of software registered to the registry. DO you see problems?

    RegCleaner 4.3 by Jouni Vuorio
    Software registered to the Registry. You should delete every program's entries you know you've had, but don't have anymore
    [syntax: Author, Software, Age ]

    [Unknown], Dell Computers, New
    [Unknown], lameme, New
    [Unknown], Licenses, New
    [Unknown], MusicNet, New
    [Unknown], RegisteredApplications, New
    [Unknown], Viewpoint, New
    [Unknown], BAE, New
    [Unknown], Gemtek, New
    [Unknown], Malwarebytes' Anti-Malware, New
    [Unknown], SWiSHzone.com, New
    [Unknown], WinRAR SFX, New
    [Unknown], yahooinstall, New
    [Unknown], YahooPartnerToolbar, New
    781, 016482167cc2d3f8, New
    781, 077501167cc283d9, New
    Adobe, CommonFiles, New
    Adobe, Repair, New
    Adobe, Acrobat Reader, New
    Adobe, Adobe Acrobat, New
    Adobe, Acrobat, New
    America Online, Acs, New
    America Online, Aol, New
    America Online, Common, New
    America Online, Mfw, New
    America Online, America Online, New
    America Online, AOL Companion, New
    Apple Computer, Inc., QuickTime, New
    ATI Technologies, Cbt, New
    ATI Technologies, Cds, New
    ATI Technologies, CDS_ReadASICMSIError, New
    ATI Technologies, Desktop, New
    ATI Technologies, Install, New
    ATI Technologies, Installed Drivers, New
    Borland, Blw32, New
    Borland, Database Engine, New
    BVRP Software, Modem Helper, New
    BVRP Software, Inc, Digital Line Detect, New
    BVRP Software, Inc, NetWaiting, New
    C07ft5Y, WinXP, New
    Citrix, GoToAssist, New
    Conexant, Conexant D850 56K V.9x DFVc Modem, New
    Corel, AppLauncher, New
    Corel, AppMan, New
    Corel, Carm, New
    Corel, Conversions, New
    Corel, Corel Presentations, New
    Corel, CorelCENTRAL, New
    Corel, CorelReg, New
    Corel, Dad, New
    Corel, DefaultMail, New
    Corel, Installed, New
    Corel, PerfectFit Fonts, New
    Corel, PerfectPrint, New
    Corel, PFBrowser, New
    Corel, PSPAInternalVersion, New
    Corel, QuattroPro, New
    Corel, UpdateService, New
    Corel, Viewer, New
    Corel, WebEngines, New
    Corel, Auto Update, New
    Corel, CdrConv, New
    Corel, Conversions, New
    Corel, Corel Presentations, New
    Corel, CorelReg, New
    Corel, Graphics, New
    Corel, PerfectFit, New
    Corel, PerfectScript, New
    Corel, PFLegacy, New
    Corel, Photo Album 6, New
    Corel, Presentations, New
    Corel, PrintEngine, New
    Corel, Products, New
    Corel, ScrapBook, New
    Corel, Setup, New
    Corel, Shared Settings, New
    Corel, TextArt, New
    Corel, User Assistant, New
    Corel, WordPerfect, New
    Corel, WordPerfect Suite, New
    Corel, WritingTools, New
    Creative Tech, Installation, New
    Creative Tech, Jukebox 3 Drivers, New
    Debug, Global, New
    Debug, TiVoDirectShowFilter.dll, New
    Dell, America Online 9.0, New
    Dell, Applications, New
    Dell, EarthLink Network, New
    Dell, Mmjbplus, New
    Dell, Oobe, New
    Dell, RadioMX, New
    Dell, RegFix, New
    Dell, WildTangent, New
    Dell, TransferAgent, New
    Disney, DIGStream, New
    Electronic Arts, Command And Conquer 3, New
    Electronic Arts, Command And Conquer 3 Kanes Wrath, New
    Electronic Arts, Electronic Arts, New
    Gabest, Filters, New
    GameSpy, GameSpy 3D, New
    Gemplus, Cryptography, New
    Google, Desktop, New
    Google, Common, New
    Google, CustomSearch, New
    Google, GECommonSettings, New
    Google, Google Desktop, New
    Google, Google Earth Plus, New
    Google, Google Toolbar, New
    Google, Google Updater, New
    Google, GoogleToolbarNotifier, New
    Google, NavClient, New
    Google, Update, New
    GTek, AOLCoach, New
    GTek, Common, New
    GTek, GTCoach, New
    GTek, WebCyberCoach Ext, New
    GTek, GTUpdate, New
    Hewlett-Packard, DigitalImaging, New
    Hewlett-Packard, HP Digital Imaging Monitor-hpqbpl01.dat, New
    Hewlett-Packard, HP E-Support-hpqbpl05.dat, New
    Hewlett-Packard, HP Photosmart Essential-hpqbpl13.dat, New
    Hewlett-Packard, HP Smart Web Printing-hpqbpl15a.dat, New
    Hewlett-Packard, HP Software Update, New
    Hewlett-Packard, HP Supplies-hpqbpl16.dat, New
    Hewlett-Packard, HP Unidrv, New
    Hewlett-Packard, HPDJ Printing System Config, New
    Hewlett-Packard, HPExtendedCapabilities-hpqbpl06.dat, New
    Hewlett-Packard, Install, New
    Hewlett-Packard, Installed Products, New
    Hewlett-Packard, LastInstallInfo, New
    Hewlett-Packard, Product Assistant, New
    Hewlett-Packard, Smart Web Printing, New
    Hewlett-Packard, Usg, New
    Hewlett-Packard, {09abd49f-4db5-4df0-ae3a-1d2980a941e6}, New
    Hewlett-Packard, {0daad6df-ab65-4da0-9b25-8556fb8ce5ac}, New
    Hewlett-Packard, {10e65ed7-1ce3-4422-896b-fa5055abeb5e}, New
    Hewlett-Packard, {2470f2e0-13b4-4318-ba74-5253ffc55dc0}, New
    Hewlett-Packard, {29288fbb-da46-4ac2-84b9-7a8367fe60df}, New
    Hewlett-Packard, {2d1f2124-29e6-460a-b140-e9df3bc594ce}, New
    Hewlett-Packard, {348082C7-A032-4e1d-9B2A-41514C010335}, New
    Hewlett-Packard, {387D9916-BD27-480f-8CF0-3228832BBAA2}-ICE Plugins-hphprl10.dat, New
    Hewlett-Packard, {387D9916-BD27-480f-8CF0-3228832BBAA2}-Product MSI-hphprl07.dat, New
    Hewlett-Packard, {387D9916-BD27-480f-8CF0-3228832BBAA2}-Setup-hpzprl01.dat, New
    Hewlett-Packard, {3e1bd9d1-80f1-4965-824d-05587bd19fd5}, New
    Hewlett-Packard, {4A0C2FF7-F844-4a11-8546-613C19AD5A0C}, New
    Hewlett-Packard, {58b9727f-c86a-4462-bac2-89d6feb86a58}lp, New
    Hewlett-Packard, {65b97cfb-5cfb-4764-badc-0b3a756e761c}, New
    Hewlett-Packard, {65b97cfb-5cfb-4764-badc-0b3a756e761c}lp, New
    Hewlett-Packard, {68fce472-ccc6-4113-a478-3d29fc934ea0}, New
    Hewlett-Packard, {798094df-e0cc-4c47-ada1-15a2a7c8ef76}, New
    Hewlett-Packard, {7f2ed897-9835-429e-a602-08eaa82987bb}, New
    Hewlett-Packard, {8d55fa01-13b6-4ad8-a25a-45beca589773}, New
    Hewlett-Packard, {998286C0-618F-47ec-BEEC-563B87B8B330}, New
    Hewlett-Packard, {B52796C1-1677-4eef-8C88-B8EA734421B4}, New
    Hewlett-Packard, {bc86b07a-ab54-424f-8e9c-9cb8aa1241eb}, New
    Hewlett-Packard, {efe00dac-9bf4-4d4f-9bc9-687f69e3b52f}, New
    Hewlett-Packard, {fe9b929e-3baf-40b1-bffc-3a078abaa0c8}, New
    Hewlett-Packard, A83e6f0e-2981-427c-57bc-562d78549593, New
    Hewlett-Packard, DEMFileData, New
    Hewlett-Packard, DigitalImaging, New
    Hewlett-Packard, HPeSupport, New
    Hewlett-Packard, Smart Web Printing, New
    Hp, Photosmart, New
    Ice, DoNotInstall, New
    InstalledOptions, Conexant, New
    InstalledOptions, Dell, New
    InstallShield, Driver, New
    InstallShield, TunerOEM, New
    InstallShield, Update Service, New
    Intel, InfInst, New
    Intel, Nic, New
    Intel, PROSetWired, New
    Intel, Prounstl, New
    Intel, Wireless, New
    Intel, Indeo, New
    InterActual Technologies, IACommon, New
    InterActual Technologies, IPlayer, New
    ITinySoft, E.M. Game Capture, New
    ITinySoft, Total Video Covnerter, New
    ITinySoft, Total Video Player, New
    Jasc, Installed, New
    JavaSoft, Java Plug-in, New
    JavaSoft, Java Web Start, New
    JavaSoft, Java Runtime Environment, New
    JavaSoft, Java Update, New
    Keyhole.com, Keyholeclient, New
    Kodak, IniFileMapping, New
    Linksys Corporation, Linksys Wireless-G USB Network Adapter, New
    Local AppWizard-Generated Applications, MMDiag, New
    Macromedia, FlashPlayerActiveX, New
    Macromedia, FlashPlayerPlugin, New
    Macromedia, FlashPlayer, New
    McAfee, AVEngine, New
    McAfee, Core, New
    McAfee, Defrag, New
    McAfee, Events, New
    McAfee, FWDriver, New
    McAfee, HackerWatch, New
    McAfee, Install, New
    McAfee, Installer, New
    McAfee, MasterInstaller, New
    McAfee, McAfee AntiSpyware, New
    McAfee, McAfee Internet Security, New
    McAfee, McProxy, New
    McAfee, Mna, New
    McAfee, Mpf, New
    McAfee, Mps, New
    McAfee, Msc, New
    McAfee, Mshr, New
    McAfee, Nmc, New
    McAfee, Oeminfo, New
    McAfee, Personal Firewall, New
    McAfee, SharedModules, New
    McAfee, SharedPackages, New
    McAfee, VSCore, New
    McAfee, Volatile, New
    McAfee, Mbk, New
    McAfee, Mqc, New
    McAfee, VirusScan, New
    McAfee.com, Agent, New
    McAfee.com, Data Backup, New
    McAfee.com, OemInfo, New
    McAfee.com, Partner, New
    McAfee.com, Personal Firewall, New
    McAfee.com, Privacy Service, New
    McAfee.com, RegWiz, New
    McAfee.com, SharedModules, New
    McAfee.com, Uninstall, New
    McAfee.com, VirusScan Online, New
    McAfee.com, SpamKiller, New
    Mdc, RefCounters, New
    MetaStream, MetaStream3, New
    MicroVision, Stcdx, New
    Move Media Player, Components, New
    MoveNetworks, QuantumMedia, New
    Mozilla, Firefox, New
    Mozilla.org, Mozilla, New
    MozillaPlugins, @adobe.com/FlashPlayer, New
    MozillaPlugins, @pack.google.com/Google Updater;version=13, New
    MozillaPlugins, @real.com/nppl3260;version=6.0.12.69, New
    MozillaPlugins, @real.com/nprjplug;version=1.0.3.69, New
    MozillaPlugins, @real.com/nprpjplug;version=6.0.12.69, New
    MozillaPlugins, @real.com/nsJSRealPlayerPlugin;version=, New
    MozillaPlugins, @viewpoint.com/VMP, New
    MozillaPlugins, @movenetworks.com/Quantum Media Player, New
    MozillaPlugins, @tools.google.com/Google Update;version=8, New
     
  11. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    Continued:
    Musicmatch, Musicmatch - Dell 8.3 Installer Wrapper, New
    Musicmatch, MUSICMATCH Burning, New
    Musicmatch, Musicmatch For Windows Media Player, New
    Musicmatch, MusicMatch Jukebox, New
    Musicmatch, Musicmatch Update, New
    Musicmatch, Tdm, New
    Musicmatch, Mim, New
    Musicmatch, MUSICMATCH Library, New
    MusicMatch, Inc., ComponentMgr, New
    MusicMatch, Inc., Musicmatch For WMP, New
    Netscape, Netscape Navigator, New
    PocketSoft, RTPatch, New
    Protexis, Licenses, New
    RealNetworks, Gemini, New
    RealNetworks, Rnadmin, New
    RealNetworks, Setup, New
    RealNetworks, Visualizations, New
    RealNetworks, Msg, New
    RealNetworks, Preferences, New
    RealNetworks, RealJukebox, New
    RealNetworks, RealMediaSDK, New
    RealNetworks, RealPlayer, New
    RealNetworks, RealSystemMP, New
    RealNetworks, UninstallDoFolderScan, New
    RealNetworks, Update, New
    RichFX, Player, New
    Roxio, Certificates8, New
    Safer Networking Limited, HiveManager, New
    Safer Networking Limited, SpybotSnD, New
    Schlumberger, Smart Cards And Terminals, New
    SecuROM, Keys, New
    SecuROM, Readme, New
    SecuROM, UserData, New
    SecuROM, Wl, New
    Sigmatel, Audio, New
    Sigmatel, GlobalState, New
    Sigmatel, Setup, New
    Sigmatel, STSysTray, New
    Silicon Graphics, OpenGL, New
    Sonic, AudioPlugin, New
    Sonic, AuthorScript, New
    Sonic, CineMaster DS DVD, New
    Sonic, CinePlayer, New
    Sonic, Cmdecmsg, New
    Sonic, Cmdvdpakcpl, New
    Sonic, CommonMPEGDecoders, New
    Sonic, CopyNow, New
    Sonic, DataPlugin, New
    Sonic, Dmx, New
    Sonic, Drive Letter Access, New
    Sonic, ExpressLabeler, New
    Sonic, MediaHub, New
    Sonic, MyDVD, New
    Sonic, Player, New
    Sonic, Registration, New
    Sonic, Remote Controls, New
    Sonic, UpdateManager, New
    Sonic, Direct Access, New
    Tvp, ExclusionList, New
    Tvp, Options, New
    Tvp, SkinPerApp, New
    WildTangent, ComponentRepository, New
    WildTangent, GameChannel, New
    WildTangent, Lfs, New
    WildTangent, LicenseStores, New
    WildTangent, WebDriverPackages, New
    WildTangent, Cda, New
    WinRAR, ArcHistory, New
    WinRAR, DialogEditHistory, New
    WinRAR, FileList, New
    WinRAR, Formats, New
    WinRAR, General, New
    WinRAR, Interface, New
    WinRAR, Profiles, New
    WinRAR, Setup, New
    WinRAR, Viewer, New
    Xing Technology Corp., SharedDlls, New
    Yahoo, Companion, New
    Yahoo, YFriendsBar, New
     
  12. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    Sorry, there was a problem posting. I will post the rest in smaller pieces.

    RegCleaner 4.3 by Jouni Vuorio
    Software registered to the Registry. You should delete every program's entries you know you've had, but don't have anymore
    [syntax: Author, Software, Age ]

    [Unknown], Dell Computers, New
    [Unknown], lameme, New
    [Unknown], Licenses, New
    [Unknown], MusicNet, New
    [Unknown], RegisteredApplications, New
    [Unknown], Viewpoint, New
    [Unknown], BAE, New
    [Unknown], Gemtek, New
    [Unknown], Malwarebytes' Anti-Malware, New
    [Unknown], SWiSHzone.com, New
    [Unknown], WinRAR SFX, New
    [Unknown], yahooinstall, New
    [Unknown], YahooPartnerToolbar, New
    781, 016482167cc2d3f8, New
    781, 077501167cc283d9, New
    Adobe, CommonFiles, New
    Adobe, Repair, New
    Adobe, Acrobat Reader, New
    Adobe, Adobe Acrobat, New
    Adobe, Acrobat, New
    America Online, Acs, New
    America Online, Aol, New
    America Online, Common, New
    America Online, Mfw, New
    America Online, America Online, New
    America Online, AOL Companion, New
    Apple Computer, Inc., QuickTime, New
    ATI Technologies, Cbt, New
    ATI Technologies, Cds, New
    ATI Technologies, CDS_ReadASICMSIError, New
    ATI Technologies, Desktop, New
    ATI Technologies, Install, New
    ATI Technologies, Installed Drivers, New
    Borland, Blw32, New
    Borland, Database Engine, New
    BVRP Software, Modem Helper, New
    BVRP Software, Inc, Digital Line Detect, New
    BVRP Software, Inc, NetWaiting, New
    C07ft5Y, WinXP, New
    Citrix, GoToAssist, New
    Conexant, Conexant D850 56K V.9x DFVc Modem, New
    Corel, AppLauncher, New
    Corel, AppMan, New
    Corel, Carm, New
    Corel, Conversions, New
    Corel, Corel Presentations, New
    Corel, CorelCENTRAL, New
    Corel, CorelReg, New
    Corel, Dad, New
    Corel, DefaultMail, New
    Corel, Installed, New
    Corel, PerfectFit Fonts, New
    Corel, PerfectPrint, New
    Corel, PFBrowser, New
    Corel, PSPAInternalVersion, New
    Corel, QuattroPro, New
    Corel, UpdateService, New
    Corel, Viewer, New
    Corel, WebEngines, New
    Corel, Auto Update, New
    Corel, CdrConv, New
    Corel, Conversions, New
    Corel, Corel Presentations, New
    Corel, CorelReg, New
    Corel, Graphics, New
    Corel, PerfectFit, New
    Corel, PerfectScript, New
    Corel, PFLegacy, New
    Corel, Photo Album 6, New
    Corel, Presentations, New
    Corel, PrintEngine, New
    Corel, Products, New
    Corel, ScrapBook, New
    Corel, Setup, New
    Corel, Shared Settings, New
    Corel, TextArt, New
    Corel, User Assistant, New
    Corel, WordPerfect, New
    Corel, WordPerfect Suite, New
    Corel, WritingTools, New
    Creative Tech, Installation, New
    Creative Tech, Jukebox 3 Drivers, New
    Debug, Global, New
    Debug, TiVoDirectShowFilter.dll, New
    Dell, America Online 9.0, New
    Dell, Applications, New
    Dell, EarthLink Network, New
    Dell, Mmjbplus, New
    Dell, Oobe, New
    Dell, RadioMX, New
    Dell, RegFix, New
    Dell, WildTangent, New
    Dell, TransferAgent, New
    Disney, DIGStream, New
    Electronic Arts, Command And Conquer 3, New
    Electronic Arts, Command And Conquer 3 Kanes Wrath, New
    Electronic Arts, Electronic Arts, New
    Gabest, Filters, New
    GameSpy, GameSpy 3D, New
    Gemplus, Cryptography, New
    Google, Desktop, New
    Google, Common, New
    Google, CustomSearch, New
    Google, GECommonSettings, New
    Google, Google Desktop, New
    Google, Google Earth Plus, New
    Google, Google Toolbar, New
    Google, Google Updater, New
    Google, GoogleToolbarNotifier, New
    Google, NavClient, New
    Google, Update, New
    GTek, AOLCoach, New
    GTek, Common, New
    GTek, GTCoach, New
    GTek, WebCyberCoach Ext, New
    GTek, GTUpdate, New
     
  13. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    and the final bit:

    Hewlett-Packard, DigitalImaging, New
    Hewlett-Packard, HP Digital Imaging Monitor-hpqbpl01.dat, New
    Hewlett-Packard, HP E-Support-hpqbpl05.dat, New
    Hewlett-Packard, HP Photosmart Essential-hpqbpl13.dat, New
    Hewlett-Packard, HP Smart Web Printing-hpqbpl15a.dat, New
    Hewlett-Packard, HP Software Update, New
    Hewlett-Packard, HP Supplies-hpqbpl16.dat, New
    Hewlett-Packard, HP Unidrv, New
    Hewlett-Packard, HPDJ Printing System Config, New
    Hewlett-Packard, HPExtendedCapabilities-hpqbpl06.dat, New
    Hewlett-Packard, Install, New
    Hewlett-Packard, Installed Products, New
    Hewlett-Packard, LastInstallInfo, New
    Hewlett-Packard, Product Assistant, New
    Hewlett-Packard, Smart Web Printing, New
    Hewlett-Packard, Usg, New
    Hewlett-Packard, {09abd49f-4db5-4df0-ae3a-1d2980a941e6}, New
    Hewlett-Packard, {0daad6df-ab65-4da0-9b25-8556fb8ce5ac}, New
    Hewlett-Packard, {10e65ed7-1ce3-4422-896b-fa5055abeb5e}, New
    Hewlett-Packard, {2470f2e0-13b4-4318-ba74-5253ffc55dc0}, New
    Hewlett-Packard, {29288fbb-da46-4ac2-84b9-7a8367fe60df}, New
    Hewlett-Packard, {2d1f2124-29e6-460a-b140-e9df3bc594ce}, New
    Hewlett-Packard, {348082C7-A032-4e1d-9B2A-41514C010335}, New
    Hewlett-Packard, {387D9916-BD27-480f-8CF0-3228832BBAA2}-ICE Plugins-hphprl10.dat, New
    Hewlett-Packard, {387D9916-BD27-480f-8CF0-3228832BBAA2}-Product MSI-hphprl07.dat, New
    Hewlett-Packard, {387D9916-BD27-480f-8CF0-3228832BBAA2}-Setup-hpzprl01.dat, New
    Hewlett-Packard, {3e1bd9d1-80f1-4965-824d-05587bd19fd5}, New
    Hewlett-Packard, {4A0C2FF7-F844-4a11-8546-613C19AD5A0C}, New
    Hewlett-Packard, {58b9727f-c86a-4462-bac2-89d6feb86a58}lp, New
    Hewlett-Packard, {65b97cfb-5cfb-4764-badc-0b3a756e761c}, New
    Hewlett-Packard, {65b97cfb-5cfb-4764-badc-0b3a756e761c}lp, New
    Hewlett-Packard, {68fce472-ccc6-4113-a478-3d29fc934ea0}, New
    Hewlett-Packard, {798094df-e0cc-4c47-ada1-15a2a7c8ef76}, New
    Hewlett-Packard, {7f2ed897-9835-429e-a602-08eaa82987bb}, New
    Hewlett-Packard, {8d55fa01-13b6-4ad8-a25a-45beca589773}, New
    Hewlett-Packard, {998286C0-618F-47ec-BEEC-563B87B8B330}, New
    Hewlett-Packard, {B52796C1-1677-4eef-8C88-B8EA734421B4}, New
    Hewlett-Packard, {bc86b07a-ab54-424f-8e9c-9cb8aa1241eb}, New
    Hewlett-Packard, {efe00dac-9bf4-4d4f-9bc9-687f69e3b52f}, New
    Hewlett-Packard, {fe9b929e-3baf-40b1-bffc-3a078abaa0c8}, New
    Hewlett-Packard, A83e6f0e-2981-427c-57bc-562d78549593, New
    Hewlett-Packard, DEMFileData, New
    Hewlett-Packard, DigitalImaging, New
    Hewlett-Packard, HPeSupport, New
    Hewlett-Packard, Smart Web Printing, New
    Hp, Photosmart, New
    Ice, DoNotInstall, New
    InstalledOptions, Conexant, New
    InstalledOptions, Dell, New
    InstallShield, Driver, New
    InstallShield, TunerOEM, New
    InstallShield, Update Service, New
    Intel, InfInst, New
    Intel, Nic, New
    Intel, PROSetWired, New
    Intel, Prounstl, New
    Intel, Wireless, New
    Intel, Indeo, New
    InterActual Technologies, IACommon, New
    InterActual Technologies, IPlayer, New
    ITinySoft, E.M. Game Capture, New
    ITinySoft, Total Video Covnerter, New
    ITinySoft, Total Video Player, New
    Jasc, Installed, New
    JavaSoft, Java Plug-in, New
    JavaSoft, Java Web Start, New
    JavaSoft, Java Runtime Environment, New
    JavaSoft, Java Update, New
    Keyhole.com, Keyholeclient, New
    Kodak, IniFileMapping, New
    Linksys Corporation, Linksys Wireless-G USB Network Adapter, New
    Local AppWizard-Generated Applications, MMDiag, New
    Macromedia, FlashPlayerActiveX, New
    Macromedia, FlashPlayerPlugin, New
    Macromedia, FlashPlayer, New
    McAfee, AVEngine, New
    McAfee, Core, New
    McAfee, Defrag, New
    McAfee, Events, New
    McAfee, FWDriver, New
    McAfee, HackerWatch, New
    McAfee, Install, New
    McAfee, Installer, New
    McAfee, MasterInstaller, New
    McAfee, McAfee AntiSpyware, New
    McAfee, McAfee Internet Security, New
    McAfee, McProxy, New
    McAfee, Mna, New
    McAfee, Mpf, New
    McAfee, Mps, New
    McAfee, Msc, New
    McAfee, Mshr, New
    McAfee, Nmc, New
    McAfee, Oeminfo, New
    McAfee, Personal Firewall, New
    McAfee, SharedModules, New
    McAfee, SharedPackages, New
    McAfee, VSCore, New
    McAfee, Volatile, New
    McAfee, Mbk, New
    McAfee, Mqc, New
    McAfee, VirusScan, New
    McAfee.com, Agent, New
    McAfee.com, Data Backup, New
    McAfee.com, OemInfo, New
    McAfee.com, Partner, New
    McAfee.com, Personal Firewall, New
    McAfee.com, Privacy Service, New
    McAfee.com, RegWiz, New
    McAfee.com, SharedModules, New
    McAfee.com, Uninstall, New
    McAfee.com, VirusScan Online, New
    McAfee.com, SpamKiller, New
    Mdc, RefCounters, New
    MetaStream, MetaStream3, New
    MicroVision, Stcdx, New
    Move Media Player, Components, New
    MoveNetworks, QuantumMedia, New
    Mozilla, Firefox, New
    Mozilla.org, Mozilla, New
    MozillaPlugins, @adobe.com/FlashPlayer, New
    MozillaPlugins, @pack.google.com/Google Updater;version=13, New
    MozillaPlugins, @real.com/nppl3260;version=6.0.12.69, New
    MozillaPlugins, @real.com/nprjplug;version=1.0.3.69, New
    MozillaPlugins, @real.com/nprpjplug;version=6.0.12.69, New
    MozillaPlugins, @real.com/nsJSRealPlayerPlugin;version=, New
    MozillaPlugins, @viewpoint.com/VMP, New
    MozillaPlugins, @movenetworks.com/Quantum Media Player, New
    MozillaPlugins, @tools.google.com/Google Update;version=8, New
     
  14. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    I am waiting for a moderator to approve my last post. Tell me if you see anything suspicious, or that I can get rid of, and how to get rid of it.
     
  15. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    Hewlett-Packard, DigitalImaging, New
    Hewlett-Packard, HP Digital Imaging Monitor-hpqbpl01.dat, New
    Hewlett-Packard, HP E-Support-hpqbpl05.dat, New
    Hewlett-Packard, HP Photosmart Essential-hpqbpl13.dat, New
    Hewlett-Packard, HP Smart Web Printing-hpqbpl15a.dat, New
    Hewlett-Packard, HP Software Update, New
    Hewlett-Packard, HP Supplies-hpqbpl16.dat, New
    Hewlett-Packard, HP Unidrv, New
    Hewlett-Packard, HPDJ Printing System Config, New
    Hewlett-Packard, HPExtendedCapabilities-hpqbpl06.dat, New
    Hewlett-Packard, Install, New
    Hewlett-Packard, Installed Products, New
    Hewlett-Packard, LastInstallInfo, New
    Hewlett-Packard, Product Assistant, New
    Hewlett-Packard, Smart Web Printing, New
    Hewlett-Packard, Usg, New
    Hewlett-Packard, {09abd49f-4db5-4df0-ae3a-1d2980a941e6}, New
    Hewlett-Packard, {0daad6df-ab65-4da0-9b25-8556fb8ce5ac}, New
    Hewlett-Packard, {10e65ed7-1ce3-4422-896b-fa5055abeb5e}, New
    Hewlett-Packard, {2470f2e0-13b4-4318-ba74-5253ffc55dc0}, New
    Hewlett-Packard, {29288fbb-da46-4ac2-84b9-7a8367fe60df}, New
    Hewlett-Packard, {2d1f2124-29e6-460a-b140-e9df3bc594ce}, New
    Hewlett-Packard, {348082C7-A032-4e1d-9B2A-41514C010335}, New
    Hewlett-Packard, {387D9916-BD27-480f-8CF0-3228832BBAA2}-ICE Plugins-hphprl10.dat, New
    Hewlett-Packard, {387D9916-BD27-480f-8CF0-3228832BBAA2}-Product MSI-hphprl07.dat, New
    Hewlett-Packard, {387D9916-BD27-480f-8CF0-3228832BBAA2}-Setup-hpzprl01.dat, New
    Hewlett-Packard, {3e1bd9d1-80f1-4965-824d-05587bd19fd5}, New
    Hewlett-Packard, {4A0C2FF7-F844-4a11-8546-613C19AD5A0C}, New
    Hewlett-Packard, {58b9727f-c86a-4462-bac2-89d6feb86a58}lp, New
    Hewlett-Packard, {65b97cfb-5cfb-4764-badc-0b3a756e761c}, New
    Hewlett-Packard, {65b97cfb-5cfb-4764-badc-0b3a756e761c}lp, New
    Hewlett-Packard, {68fce472-ccc6-4113-a478-3d29fc934ea0}, New
    Hewlett-Packard, {798094df-e0cc-4c47-ada1-15a2a7c8ef76}, New
    Hewlett-Packard, {7f2ed897-9835-429e-a602-08eaa82987bb}, New
    Hewlett-Packard, {8d55fa01-13b6-4ad8-a25a-45beca589773}, New
    Hewlett-Packard, {998286C0-618F-47ec-BEEC-563B87B8B330}, New
    Hewlett-Packard, {B52796C1-1677-4eef-8C88-B8EA734421B4}, New
    Hewlett-Packard, {bc86b07a-ab54-424f-8e9c-9cb8aa1241eb}, New
    Hewlett-Packard, {efe00dac-9bf4-4d4f-9bc9-687f69e3b52f}, New
    Hewlett-Packard, {fe9b929e-3baf-40b1-bffc-3a078abaa0c8}, New
    Hewlett-Packard, A83e6f0e-2981-427c-57bc-562d78549593, New
    Hewlett-Packard, DEMFileData, New
    Hewlett-Packard, DigitalImaging, New
    Hewlett-Packard, HPeSupport, New
    Hewlett-Packard, Smart Web Printing, New
    Hp, Photosmart, New
    Ice, DoNotInstall, New
    InstalledOptions, Conexant, New
    InstalledOptions, Dell, New
    InstallShield, Driver, New
    InstallShield, TunerOEM, New
    InstallShield, Update Service, New
    Intel, InfInst, New
    Intel, Nic, New
    Intel, PROSetWired, New
    Intel, Prounstl, New
    Intel, Wireless, New
    Intel, Indeo, New
    InterActual Technologies, IACommon, New
    InterActual Technologies, IPlayer, New
    ITinySoft, E.M. Game Capture, New
    ITinySoft, Total Video Covnerter, New
    ITinySoft, Total Video Player, New
    Jasc, Installed, New
    JavaSoft, Java Plug-in, New
    JavaSoft, Java Web Start, New
    JavaSoft, Java Runtime Environment, New
    JavaSoft, Java Update, New
    Keyhole.com, Keyholeclient, New
    Kodak, IniFileMapping, New
    Linksys Corporation, Linksys Wireless-G USB Network Adapter, New
    Local AppWizard-Generated Applications, MMDiag, New
    Macromedia, FlashPlayerActiveX, New
    Macromedia, FlashPlayerPlugin, New
    Macromedia, FlashPlayer, New
     
  16. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    McAfee, AVEngine, New
    McAfee, Core, New
    McAfee, Defrag, New
    McAfee, Events, New
    McAfee, FWDriver, New
    McAfee, HackerWatch, New
    McAfee, Install, New
    McAfee, Installer, New
    McAfee, MasterInstaller, New
    McAfee, McAfee AntiSpyware, New
    McAfee, McAfee Internet Security, New
    McAfee, McProxy, New
    McAfee, Mna, New
    McAfee, Mpf, New
    McAfee, Mps, New
    McAfee, Msc, New
    McAfee, Mshr, New
    McAfee, Nmc, New
    McAfee, Oeminfo, New
    McAfee, Personal Firewall, New
    McAfee, SharedModules, New
    McAfee, SharedPackages, New
    McAfee, VSCore, New
    McAfee, Volatile, New
    McAfee, Mbk, New
    McAfee, Mqc, New
    McAfee, VirusScan, New
    McAfee.com, Agent, New
    McAfee.com, Data Backup, New
    McAfee.com, OemInfo, New
    McAfee.com, Partner, New
    McAfee.com, Personal Firewall, New
    McAfee.com, Privacy Service, New
    McAfee.com, RegWiz, New
    McAfee.com, SharedModules, New
    McAfee.com, Uninstall, New
    McAfee.com, VirusScan Online, New
    McAfee.com, SpamKiller, New
    Mdc, RefCounters, New
    MetaStream, MetaStream3, New
    MicroVision, Stcdx, New
    Move Media Player, Components, New
    MoveNetworks, QuantumMedia, New
    Mozilla, Firefox, New
    Mozilla.org, Mozilla, New
    MozillaPlugins, @adobe.com/FlashPlayer, New
    MozillaPlugins, @pack.google.com/Google Updater;version=13, New
    MozillaPlugins, @real.com/nppl3260;version=6.0.12.69, New
    MozillaPlugins, @real.com/nprjplug;version=1.0.3.69, New
    MozillaPlugins, @real.com/nprpjplug;version=6.0.12.69, New
    MozillaPlugins, @real.com/nsJSRealPlayerPlugin;version=, New
    MozillaPlugins, @viewpoint.com/VMP, New
    MozillaPlugins, @movenetworks.com/Quantum Media Player, New
    MozillaPlugins, @tools.google.com/Google Update;version=8, New
     
  17. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    ok, that is all of it! It is not in alphabetical order, but I listed all of it. Sorry for any confusion.
     
  18. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    In your next post give us your five most recent minidumps. Everything McAfee looks new.

    How to find your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip. Please do us a favor and don’t Zip each one individually.
     
  19. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    ok, here they are.
     
  20. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Okay, all errors were 0xD1 and these are usually caused by faulty drivers. The first four simply cited Unknown_Module (ANALYSIS INCONCLUSIVE) which isn't any help at all.

    However, the fifth dump specifically cited the McAfee driver mfehidk.sys as your problem and this is a Host Intrusion Detection (HIPS) Link Driver and belongs to the firewall.

    Further in this dump is MEMORY_CORRPTION_PATCH_mfehidk and McAfee sees this as a critical update for their software. See this link: https://kc.mcafee.com/resources/sit...en_US/Host Intrusion Prevention 7.0 P4_RN.pdf


    * It seems your issue is with McAfee. My concern is there is the possibility your system may be infected. Go online and search for ESET's NOD32 Online virus scan, let it install their Direct X (compeltely safe to do so) and then scan.

    * You could also try and uninstall and reinstall McAfee after you scan with NOD32 and see if that helps.

    * There are better security solutions if you are interested.
     
  21. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    ok, I got the same error twice more, this time when I reported the problem to Windows it said the report was corrupted. I am downloading ESET online scanner now.
     
  22. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    All right. I ran the scan. It got roughly 99.75 % complete before the dreaded BSOD came up. It did Not detect any problems. Should I uninstall and reinstall McAfee?
     
  23. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Yes, uninstall and then reinstall. But before doing so attach the latest minidumps from the BSODs that occured when scanning since it is only one or two you don't need to Zip them, just attach them.
     
  24. JuliusCaesar

    JuliusCaesar TS Rookie Topic Starter Posts: 73

    Do I also need to remove the registry info for mcafee? Attached are the latest minidumps.
     
  25. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    First, yes go ahead and delete the registry info. posts.

    Second, both dump errors are again 0xD1 and one is Unknown_Module but the second one cited the same McAfee mfehidk.sys driver as your problem. The Default_Bucket_ID stated Code Corruption.

    * I would say it is safe to say that your McAfee needs help. Go ahead and uninstall and reinstall and then see if you can update. I am going to bed! :)
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...