By almace
Feb 12, 2007
  1. Hello TS, I am completely new in here, and I know very little about computers.
    So forgive me for any beginner faults.
    My problem is that while connected to internet using DSL modem the blue screen suddendly appears saying besides the rest as follows:


    Tecnical information:
    *** STOP: 0x000000D1 (0x9CF19386, 0x00000002, 0x00000001, 0x82783F9B)

    Beginning dump of physical memory

    Out of the above four numbers in the brackets the first and last number change e.g. (0x2D330950, 0x00000002, 0x00000001, 0x826F595A)

    This thing never happens while connected to internet through local network (have tried within office/company network).

    I didn't find anything in the event viewer but have attached minidump file that is created every time this occurs.

    Anyway, any help would be greatly appreciated. Let me know if more information is required. Thanks in advance!
  2. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    That dump's crashed at a sound driver. You'll need to supply some more minidump files for further analysis (4 or 5).

    BugCheck 100000D1, {9cf19386, 2, 1, 82783f9b}
    Probably caused by : RtkHDAud.sys ( RtkHDAud+195ada )
    Image name: RtkHDAud.sys Timestamp: Wed May 04 17:18:22 2005 (4278935E)
  3. almace

    almace TS Rookie Topic Starter

    many thanks

    Many, many thanks for your help.
    Anyway, here is another minidump file, but since this not happen offten and don't know how to provoke it, I will need some more time but please don't forget me. Meanwhile shoul I update the sound driver or what?
    Thank you
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Your second minidump also crashes at your realtek audio drivers.

    You should try updating the drivers, from your mobo manufacturers website.

    Regards Howard :wave: :wave:
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