It used to be so easy -- I'd just put a cd in the tray and automatically get the response of a dialog box (menu?) on the screen asking me what function I choose...play CD, watch a DVD movie, etc. Upon clicking "play cd" the music started to play -- never a problem. Now it appears that the PC is not recognizing the disk drive, even though the drive's info reads "this device is working properly" and the hardware wizard could not find a more up-to-date driver when it searched. I had the PC ,amufacturer's tech in the phone for help this past Saturday. He took remote control access to my computer and firstly, removed filters he said were in the Registry. CD still wouldn't play...still not detected. Next he uninstalled and reinstalled the driver. Still nothing. Well, he determined that since it wasn't a problem with the sotware, ,the disk drive itself must be broken, so I need a hardware replacement. (Yike, here I go with even *more* expense. lol My question is how do I go about buying a disk drive from a store and have it installed? (the manufacturer no longer carries parts for my machine, says it's too many years old (five). What detailed information should I give the store in order to get the correct, conpatible device for my PC? It'll probably be online shopping or telephone. Oh, I forgot to mention I am unable to take my machine somewhere to get this done. The phone tech suggested having the Geek Squad from Best Buy come to my home to install for a fee. This electronic parts repair/replacement bit is all new to me, making ,me very aggravated. Any help would be greatly appreciated.