I have a Dell XPS Gen 4, that has been working perfectly running Vista Home Premium for over 6 month, hosever over the weekend I started having a problem playing any type of CD or DVD in my CC/DVD drives. After a little trouble shooting this is what I found.
Description:
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.
Problem signature:
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: IDE\CdRomPHILIPS_DVD+-RW_DVD8631_________________GD30____
Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
PnP problem code: 0000000A
Driver name: cdrom.sys
Driver version: 6.0.6000.16386
Driver date: 11-02-2006
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
This is going on on both my CD/DVD drives, again, both were working just fine on Saturday & then Sunday, this. I tried deleting the drives from the device manager & rebooting but the same message came back up. Can someone help advice? Thanks in advance for your time.
Description:
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.
Problem signature:
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: IDE\CdRomPHILIPS_DVD+-RW_DVD8631_________________GD30____
Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
PnP problem code: 0000000A
Driver name: cdrom.sys
Driver version: 6.0.6000.16386
Driver date: 11-02-2006
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
This is going on on both my CD/DVD drives, again, both were working just fine on Saturday & then Sunday, this. I tried deleting the drives from the device manager & rebooting but the same message came back up. Can someone help advice? Thanks in advance for your time.