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DVD drive not being recognized by neither BIOS nor OS (Windows Vista)

By lechevarria89
May 26, 2009
  1. I have a Dell Optiplex GX280 SD. When I first purchased the PC it came with a CD-ROM drive and Windows XP Professional pre-installed. A few months after purchasing the computer I decided to upgrade my CD-ROM to a DVD-RW/CD-RW. I purchased a brand new DVD-RW/CD-RW drive and replaced my CD-ROM with it. Everything worked well, I was able to play CD's, burn movies, etc. A month later I decided to upgrade my Windows XP with Windows Vista Home Premium. I purchased the DVD and installed it with no problems. My DVD-RW drive worked fine, even after installing Windows Vista.

    Then, a week or two later I tried playing a CD; I opened my DVD-RW/CD-RW tray, placed the CD inside, then closed it. Usually when I place a CD into my DVD-RW/CD-RW drive and close it a window pops up asking me what I want to do, however, this time it didn't. I went to My Computer and noticed that there was no DVD drive icon under Devices and Removable Storage. I tried restarting my computer in hope that it would reappear but it didn't. I went to Microsoft's website to try and figure out what was the problem. One option was to go to Registry Editor/HKEY_LOCAL_MACHINES/SYSTEM/CurrentControlSet/Class/{4D36E965-E325-11CE-BFC1-08002BE10318} and delete both upper filter and lower filter; however, I was only able to delete upper filter because there was no lower filter. I restarted my computer but unfortunately it didn't work.

    So, I restarted my computer and went to Setup then to Boot sequence and besides On Board or USB CD-ROM drive it says (not present), I'm assuming that means it's not recognizing my DVD-RW/CD-RW drive. I shutdown my computer, unplugged the power cable and disconnected the DVD drive, then I reconnected it and made sure everything was securely connected. After plugging the power cable back into the computer I turned on the computer but it still didn't recognize the DVD drive. Then I thought to myself "maybe the drive is dead" but that couldn't be right because once it's connected to the computer I'm able to open and close it. Then, I decided to uninstall the DVD drive and install my CD-ROM to see if it would recognize it but it didn't.

    I can't think of any other reasons why it wouldn't recognize my DVD drive. What should I do? Any suggestions?
     
  2. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Hi lechevarria89,

    Is the drive SATA or IDE? You've established that it is getting power to the driver, but not the information. And since it is not showing in BIOS, but was previously. We start looking at the physical information connector. SATA cables quite often fail, plus make sure the cable isn't bent at a 90 degree angle, with SATA the rule of thumb is "Mess is good!"

    Let me know the update
     
  3. lechevarria89

    lechevarria89 TS Rookie Topic Starter Posts: 45

    I don't know too much, but I do know that SATA stands for Serial ATA. I'm not sure about IDE though. Is that the one with two parrallel lines of small dots also known as PATA? If so, that's the one I have. Also, the cable seem to be fine.
     
  4. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Yes sorry IDE is PATA.

    Hmm this has been my entertainment for the afternoon..
    I'm just wondering about the jumper, I've had hard drives that didnt detect because the jumper was on 'Cable Select' and not 'Slave'

    Could be a long shot, but what about checking what the jumper on the back is on. Sometimes its rather hard to see because they don't always label them!

    Take the drive out, have a look at the back and you should see pins next to where you plug the PATA cable into. There should be a black (or other coloured) block covering a set of pins.
    See if it has it labeled above or below. If not, then sometimes its a case of trial and error, shifting the jumper around.

    Let me know how you get on.
     
  5. lechevarria89

    lechevarria89 TS Rookie Topic Starter Posts: 45

    Okay, I'll try that then. I'll post a reply with the results.

    Thanks for helping!
     
  6. lechevarria89

    lechevarria89 TS Rookie Topic Starter Posts: 45

    Okay, well since I still have my CD-ROM installed to my computer I can check the back of my DVD-RW without having the shutdown my computer.

    The pins beside the PATA slot have a gray block covering two middle pins and it's under Slave.
     
  7. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Try setting the jumper to Master and see if that solves the issue. Replace the CD-ROM with the DVD-RW while your trying this, to avoid complications
     
  8. lechevarria89

    lechevarria89 TS Rookie Topic Starter Posts: 45

    Okay, I'll lett you know if it worked.

    Thanks again!
     
  9. lechevarria89

    lechevarria89 TS Rookie Topic Starter Posts: 45

    I set the jumper to Master then installed the DVD drive to my PC but it still doesn't show the DVD drive in My Computer. Any other suggestions? :/
     
  10. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    And it's still not showing in BIOS?

    If it's still not showing in the BIOS, then I'd consider checking whether you're still in the 1 year warranty bracket and swap it, sorry but at the moment I'm fresh out of ideas :(

    Replace the PATA cable as a long shot, if you can. Good to replace everything associated with it just to cross the Ts and confirm its the drive itself.
     
  11. lechevarria89

    lechevarria89 TS Rookie Topic Starter Posts: 45

    Yeah, I no longer have a warranty.... but thanks anyway.
     
     
  12. shelly lv

    shelly lv TS Rookie

    I had this same problem and read everything on the internet and couldn't figure it out. But i finally did. Go to control panel, then administrative tools. Then open disk management. Go to view, then top, then graphical view. At this point you should see the cd rom on the data screen. Right click on the cd rom and hit reassign new letter to drive. Do that and at that point you should see the cd/dvd drive in my computer under devices with removable storage. There is also an extensive help section under disk management.
     
  13. lechevarria89

    lechevarria89 TS Rookie Topic Starter Posts: 45

    Yeah, I tried that too. My drive doesn't show up there either. It's not showing up on BIOS so it should be a hardware problem, I'm thinking it's my IDE cable that's connecting the DVD drive to the motherboard. If not then I might get a PCI card port adapter with a PATA connector and connect my DVD drive directly to the PCI card port adapter.

    but thanks anyway, shelly Iv! :)

    I'll update once I get the cable.
     
  14. shelly lv

    shelly lv TS Rookie

    Did you try looking at disk management with the graphical view because it's different than just opening disk management.
     
  15. shelly lv

    shelly lv TS Rookie

    My drive doesn't show up in Bios either and I took the whole computer apart including all the cables before I fixed it the way I told you about.
     
  16. lechevarria89

    lechevarria89 TS Rookie Topic Starter Posts: 45

    No, when I first tried it I didn't put it on Graphical View.

    I tried it again just now with it in Graphical View but it still doesn't show my DVD drive.
     
  17. lechevarria89

    lechevarria89 TS Rookie Topic Starter Posts: 45

    Okay, I recieved the IDE cable today. As soon as I received it I took it out of it's package and connected the black end to my DVD drive then the blue end to my motherboard. As soon as I turned on the PC I went to Setup then to Boot Sequence to check if BIOS was recognizing the DVD drive but it says the same thing as before: On Board or USB CD-ROM drive (not present).

    So, I guess thats it... it must be the IDE connector then. I'm going to have to purchase a PCI card port adapter; but before I do that I have one question... the IDE cable I purchased is a flat cable; however, towards the blue end it's squeezed into a black oval-ish rubber-like tube. Am I supposed to take it off or leave it on? Is it affecting the cable's reception or anything?
     
  18. lechevarria89

    lechevarria89 TS Rookie Topic Starter Posts: 45

    Okay, well I recieved the PCI card port adapter today. I installed the card and connected the IDE cable into the IDE connector on the PCI card. Once I started the computer and Windows Vista loaded up, nothing happened; however, after restarting the computer once again Windows Vista automatically began to install it's driver. Now, my DVD-RW drive works!!....

    However, I tried booting from the DVD-RW but am unable to. I checked BIOS and it says the same thing as before, "On Board or USB CD-ROM drive (not present)". Once again I'm confused. How am I able to use the DVD-RW when BIOS still doesn't recognize it?

    I need help. I'm trying to upgrade my 40GB HDD with a blank 80GB HDD and I need to be able to boot from my DVD-RW so that I can install an OS into the blank HDD.

    What should I do? Is it not booting the DVD-RW because the PCI card port adapter that I purchased is not bootable? Is there any PCI card port adapter that is bootable that works with Windows XP and Windows Vista as well? Please, anyone.. I need help! :(

    Here's a link to the PCI card port adapter that I purchased: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWNX:IT&item=380113341299
     
  19. mailpup

    mailpup TS Special Forces Posts: 8,452   +227

    Your BIOS may not allow booting from the PCI card PATA controller. If there is no option other than booting from USB or onboard, then the only other thing I can think of is using a USB enclosure for one of your optical drives. It seems that your BIOS does allow booting from a USB external optical drive. You can buy an 5.25" USB enclosure, install an optical drive and boot from that. I've actually installed Windows XP on my most recent PC build by using an external USB optical drive that I assembled myself.

    As an alternative there you might be able to use an adapter to connect an optical device via USB without using a full blown external enclosure.
     
  20. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    I agree with mailpup's advice/analysis. As per your question
    Note you need to distinguish between:
    >> The devices that are recognized by your BIOS vs.
    >> Bootable devices recognized by your BIOS

    You BIOS recognizes many, many different devices on your computer (including your DVD device since you're using it) BUT that doesn't mean your BIOS necessarily supports booting from it (as mailpup noted)
     
  21. lechevarria89

    lechevarria89 TS Rookie Topic Starter Posts: 45

    First of all, I want to thank everyone for taking time out to try and help me with my situation, I greatly appreciate it. :)

    OK, I decided to purchase an IDE to USB adapter just as mailpup suggested. Once I recieved the adapter I immediately tried it out. After connecting the optical drive via USB into my PC using the adapter, I turned on my computer and before Windows Vista started up I got a black screen with a blinking white line on the upper left hand corner of the screen. I'm assuming that the DVD drive is what's causing this to happen. Everything seemed OK, until I realized that nothing else happened, the screen doesn't move on to Windows Vista.

    So, I decided to disconnect the adapter from the USB port and restart my computer. WIndows Vista started up and everything seemed to be working fine again; so, I reconnected the adapter. Windows immediately began installing the driver. After it installed the driver I checked My Computer and noticed that the DVD drive icon was showing. I restarted the computer once more with the adapter connected and I got the same black screen as before.

    I disconnected the adapter and restarted my computer once more; Windows Vista started up. So, I reconnected the adapter. After windows installed the driver I decided to insert my Windows XP Pro CD; it read the CD perfectly.

    Again, I decided to restart my computer and as expected I got the same black screen but this time it said 'Press any key to boot from CD'. I said to myself, "yes! finally! now I can install an OS to my blank 80GB HDD." At least that was what I thought. However, when I installed the 80GB HDD into my PC then attempted to boot my Windows XP Professional installation CD from my DVD drive, instead of getting the black screen that said 'Press any key to boot from CD', I got just a black screen.

    Why?! I don't understand why this is happening! This is driving me crazy. All I want to do is upgrade my hard drive.

    Anyone who is willing to help feel free, I don't know what else to do.
    This is so frustrating!!
     
  22. lechevarria89

    lechevarria89 TS Rookie Topic Starter Posts: 45

    I'm pretty sure that BIOS allows booting from a USB device because I'm able to boot my Windows XP CD with my old drive. I'm assuming that since there's already an OS installed in my old hard drive Windows is able to install the adapters driver.

    This is how my BIOS boot sequences looks:

    1. Onboard or USB CD-ROM Drive
    2. Onboard or USB Floppy Drive
    3. Onboard SATA Hard Drive
    4. Onboard IDE Hard Drive (not present)
    5. USB Device
    6. Onboard Network Controller

    When I turn on my computer, using my OLD drive, while my Windows XP CD is inserted into my DVD Drive, I get a black screen that says 'Press Any Key To Boot From CD'. If I decide not to press any key, after a few seconds, Windows Vista starts up. However, if I turn on my computer, using my OLD drive, WITHOUT my Windows XP CD inserted, I get a black screen with a white blinking line on the upper left corner of the screen. Whether I decide to press any key or not the screen stays this way and Windows doesn't boot up. In order for Windows Vista to boot up without me having to insert the Windows XP CD, I have to change the order of my BIOS's boot sequence so that the Onboard SATA Hard Drive boots before the Onboard or USB CD-ROM. If not, my computer will not get pass the "Black Screen of Death," as I call it.

    When I turn on my computer, using my NEW hard drive, whether my Windows XP CD is inserted or not, I once again, get the "Black Screen of Death."

    Also, if I change BIOS's boot sequence so that 'USB Device' is first, I get neither the 'Black Screen of Death' nor the 'Press Any Key To Boot From CD' screen, instead I get a black screen that says Missing Operating System. This happens with both the new hard drive and the old hard drive and, also, whether or not I have my Windows XP CD inserted.
     
  23. TMan06

    TMan06 TS Rookie

    What worked for me

    Hey lechevarria89,

    I noticed it's been a while since it's been posted, but I had the same issue today and finally managed to fix it. I have a Dell Dimension E310.

    My CD-ROM was cable select and it kept on pulling up my CD-ROM when I tried to boot from the DVD-ROM. It wasn't even showing in the boot options under BIOS, even though it did in Windows. I changed DVD-ROM to be the master and CD-ROM to be slave and went to BIOS. Even though there were no changes whatsoever in BIOS, I was able to boot from the DVD. I can't boot from the CD right now, but not necessary anyways. Hope you won't need this and figured it out already.
     
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