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DVD not working

By SeanOg
Jan 6, 2010
  1. I have an HP Pavilion laptop with MS Vista and last month the DVD stopped working, no DVD icon in system properties or device manager. I read somewhere that it maybe a vista conflict. MS support could not help me. Is anyone aware of this problem and a fix
     
  2. mailpup

    mailpup TS Special Forces Posts: 6,916   +345

    I think it's more likely the DVD drive simply failed.
     
  3. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    I agree with mailpup.

    If the DVD device is physically there Windows will detect it and the device will appear in somewhere in device manager
    > If you're not seeing it in device manager and
    > There are no "Unknown" or "Other" devices or devices with a yellow icon, then it's not in device manager

    Only things left:
    > Reseat the DVD. Make sure it's making good contact
    > Check the cable connections are tight
    > Check BIOS. make sure it's not somehow been disabled in BIOS

    Otherwise, it's kaput :dead:
     
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