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DVD on laptop not working

By Sam Vargas
Oct 22, 2012
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  1. I have a 4-year old laptop (Toshiba) whose DVD has hardly been used, but nevertheless stopped reading a year back. I have just purchased a new printer and cannot load the new drive either via the supplied CD or online (after an hour or so I am kicked off the site.) Can anyone help?

    Sam.
     
  2. JC713

    JC713 TS Evangelist Posts: 7,035   +914

  3. Sam Vargas

    Sam Vargas TS Rookie Topic Starter

    Yes, there is some sound as the DVD revolves nicely for a while and then stops. I'd have no problem in purchasing an external reader (as recommended by one member) but from feedback on the Samsung site I was referred to, there seem to be problems with connecting the DVD to laptops!!! (All I really need from the DVD--existing one or a new one--is to get me the new printer drive. I am perplexed also why it takes over 90 minutes to download a drive from the HP site!)
     
  4. JC713

    JC713 TS Evangelist Posts: 7,035   +914

    Download a drive?? Download just the drivers, that is all you need. That is usually normal that it stops every once and a while, but it should have popped up an installer before it stops spinning. have you tried inserting a regular movie or something and playing through VLC? Can ya try that and respond to me what happens
     
  5. Sam Vargas

    Sam Vargas TS Rookie Topic Starter

    It spins for about 30 seconds and then stops. No installer pops up.
     
  6. JC713

    JC713 TS Evangelist Posts: 7,035   +914

    Hmm, that is normal, but a installer should pop up.
    go to the start menu and type in autoplay, and chose the "chose default settings for all media devices" option, make sure use auto play is checked at the top
     
  7. Sam Vargas

    Sam Vargas TS Rookie Topic Starter

    I do not have a "default settings for all media devices" option. Anyhow I am throwing in the towel--just ordered an external DVD from Amazon. But I TRULY appreciate your effort to help.
     
  8. JC713

    JC713 TS Evangelist Posts: 7,035   +914

    no problem, the issue may arise again with the external dvd drive, if it does, repost
     
  9. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    First, try this Microsoft Fixit

    If still doesn't help, open Device Manager, right click the DVD and select Properties->Details. Use the pull down menu to select both Upper Filters and Lower Filters and tell me what it says for each
     
  10. JC713

    JC713 TS Evangelist Posts: 7,035   +914

    that is what I was thinking, I forgot about fix it though. I was thinking that a driver may have been missing.
     
  11. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    Btw... Let us know if the external DVD works. If the external doesn't work either and seems to have the same problem, it is likely a driver filter issue.
     
     


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