TechSpot

Dxdiag not showing display device

By Dbyingto
May 7, 2013
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  1. Hello,

    First time posting here, I apologize if this is not in the correct forum. Anyway, I have been having some trouble with my graphics card/drivers. I experienced some graphical glitches followed by a blue screen of death a few days ago, and since then my graphics card has not been working. I have groups of vertical lines running down my screen. My dxdiag does not show anything for display device (I am using an NVIDIA GeForce 8800 GTS) and when I open the device manager it gives me error code 43 for display adapters. Additionally when I try to open the NVIDIA control panel it says I am not currently using a display attached to an NVIDIA GPU. I have reinstalled the drivers several times, using both the express and custom clean install. I have run driver sweeper in safe mode. Nothing I have done has had any effect. Please help! At this point I am assuming I need a new graphics card, but am hoping there might be another issue.

    Here is my dxdiag:
    ------------------
    System Information
    ------------------
    Time of this report: 5/6/2013, 22:52:12
    Machine name: DAN-PC
    Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 02/10/11 10:30:59 Ver: 08.00.14
    Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (2 CPUs), ~2.4GHz
    Memory: 4096MB RAM
    Available OS Memory: 3584MB RAM
    Page File: 1037MB used, 6127MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name:
    Manufacturer:
    Chip type:
    DAC type:
    Device Key: Enum\
    Display Memory: n/a
    Dedicated Memory: n/a
    Shared Memory: n/a
    Current Mode: 1280 x 800 (32 bit) (1Hz)
    Driver Name:
    Driver File Version: ()
    Driver Version:
    DDI Version: unknown
    Driver Model: unknown
    Driver Attributes: Final Retail
    Driver Date/Size: , 0 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
    Vendor ID: 0x0000
    Device ID: 0x0000
    SubSys ID: 0x00000000
    Revision ID: 0x0000
    Driver Strong Name: Unknown
    Rank Of Driver: Unknown
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay: n/a
    DXVA-HD: n/a
    DDraw Status: Not Available
    D3D Status: Not Available
    AGP Status: Not Available

    -------------
    Sound Devices
    -------------
    Description: Speakers (High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1043840B&REV_1002
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/20/2010 17:29:03, 304128 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Audio (S/PDIF) (High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1043840B&REV_1002
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/20/2010 17:29:03, 304128 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Audio (S/PDIF) (High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1043840B&REV_1002
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/20/2010 17:29:03, 304128 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (High Definition Audio Device)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/20/2010 17:29:03, 304128 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Microsoft® SiderWinderTM X4 Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x0768
    FF Driver: n/a

    Device Name: G9x Laser Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC066
    FF Driver: n/a

    Device Name: G9x Laser Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC066
    FF Driver: n/a

    Device Name: G9x Laser Mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC066
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x27CB
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 3/24/2011 22:58:37, 258560 bytes
    | Driver: usbd.sys, 3/24/2011 22:57:53, 5888 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Microsoft SideWinder X4 Keyboard (IntelliType Pro)
    | Vendor/Product ID: 0x045E, 0x0768
    | Matching Device ID: hid\vid_045e&pid_0768&mi_00
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 17:29:03, 28160 bytes
    | Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x045E, 0x0768
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 17:29:03, 28160 bytes
    | Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC066
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 17:29:03, 28160 bytes
    | Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 7/13/2009 19:11:24, 80896 bytes
    | Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC066
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/13/2009 19:45:08, 26112 bytes
    | Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 11/20/2010 17:29:03, 53120 bytes
    | Driver: sermouse.sys, 7/13/2009 19:45:08, 19968 bytes
    | Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 18.0 GB
    Total Space: 152.5 GB
    File System: NTFS
    Model: WDC WD1600JS-22NCB1 ATA Device

    Drive: D:
    Model: LITE-ON DVDRW LDW-851S ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 17:29:03, 108544 bytes

    Drive: E:
    Model: LITE-ON DVDRW SHW-160P6S ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 17:29:03, 108544 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
    Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_81791043&REV_01\3&11583659&0&EF
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/24/2011 22:57:58, 43008 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:07, 284672 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:37, 258560 bytes

    Name: ADMtek AN983 based ethernet adapter
    Device ID: PCI\VEN_1317&DEV_0985&SUBSYS_05741317&REV_11\4&B244743&0&08F0
    Driver: C:\Windows\system32\DRIVERS\an983.sys, 2.23.0113.2005 (English), 1/13/2005 10:28:02, 39040 bytes

    Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
    Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_81791043&REV_01\3&11583659&0&EB
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7601.17586 (English), 3/24/2011 22:57:56, 24064 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:07, 284672 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:37, 258560 bytes

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_83A31043&REV_03\4&3AA6353D&0&00E1
    Driver: n/a

    Name: Intel(R) 4 Series Chipset PCI Express Root Port - 2E31
    Device ID: PCI\VEN_8086&DEV_2E31&SUBSYS_836D1043&REV_03\3&11583659&0&08
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 17:29:03, 153984 bytes

    Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
    Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_81791043&REV_01\3&11583659&0&EA
    Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7601.17586 (English), 3/24/2011 22:57:56, 24064 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:07, 284672 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:37, 258560 bytes

    Name: NVIDIA GeForce 8800 GTS
    Device ID: PCI\VEN_10DE&DEV_0193&SUBSYS_C8153842&REV_A2\4&323AECB5&0&0008
    Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 8.17.0013.1422 (English), 3/15/2013 01:46:27, 200992 bytes
    Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 3/15/2013 01:46:27, 1110984 bytes
    Driver: C:\Windows\System32\DriverStore\FileRepository\nv_disp.inf_x86_neutral_3f6b117da5f2bd38\NvCplSetupEng.exe, 1.00.0001.0000 (English), 3/15/2013 01:46:27, 29068664 bytes
    Driver: C:\Program Files\NVIDIA Corporation\license.txt, 3/15/2013 01:46:27, 21898 bytes
    Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.00.0000.0000 (English), 3/15/2013 01:46:27, 53024 bytes
    Driver: C:\Windows\system32\DRIVERS\nvlddmkm.sys, 9.18.0013.1422 (English), 3/15/2013 01:46:27, 8952608 bytes
    Driver: C:\Windows\system32\nvapi.dll, 9.18.0013.1422 (English), 3/15/2013 01:46:27, 2539128 bytes
    Driver: C:\Windows\system32\nvcompiler.dll, 8.17.0013.1422 (English), 3/15/2013 01:46:27, 17560352 bytes
    Driver: C:\Windows\system32\nvcuda.dll, 8.17.0013.1422 (English), 3/15/2013 01:46:27, 7959000 bytes
    Driver: C:\Windows\system32\nvcuvenc.dll, 8.17.0013.1422 (English), 3/15/2013 01:46:27, 1995552 bytes
    Driver: C:\Windows\system32\nvcuvid.dll, 8.17.0013.1422 (English), 3/15/2013 01:46:27, 2728736 bytes
    Driver: C:\Windows\system32\nvd3dum.dll, 9.18.0013.1422 (English), 3/15/2013 01:46:27, 15042928 bytes
    Driver: C:\Windows\system32\nvinfo.pb, 3/15/2013 01:46:27, 13625 bytes
    Driver: C:\Windows\system32\nvoglv32.dll, 9.18.0013.1422 (English), 3/15/2013 01:46:27, 20542752 bytes
    Driver: C:\Windows\system32\nvopencl.dll, 8.17.0013.1422 (English), 3/15/2013 01:46:27, 6271872 bytes
    Driver: C:\Windows\system32\nvwgf2um.dll, 9.18.0013.1422 (English), 3/15/2013 01:46:27, 13088000 bytes
    Driver: C:\Windows\system32\nvdispco3231422.dll, 2.00.0029.0004 (English), 3/15/2013 01:46:27, 1012512 bytes
    Driver: C:\Windows\system32\nvdispgenco3231422.dll, 2.00.0016.0002 (English), 3/15/2013 01:46:27, 892704 bytes

    Name: Intel(R) 4 Series Chipset Processor to I/O Controller - 2E30
    Device ID: PCI\VEN_8086&DEV_2E30&SUBSYS_836D1043&REV_03\3&11583659&0&00
    Driver: n/a


    -Dan
     
  2. JC713

    JC713 TS Evangelist Posts: 7,062   +919

    Are you sure your DVI, display port, HDMI, etc is connected to the graphics card not to the onboard graphics? Try reseating the card on another PCIe x16 slot. Make sure the display connections are connected to the GPU not the onboard graphics. Do the clean install to the latest stable drivers (314). Driver sweeper should have cured any software issues. If the reseating, checking the connectors, etc doesnt work, it is most likely an issue with the card.
     


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