Email address not working properly

By tommy2k8
Apr 23, 2008
  1. I set my client's computer email account up (TalkTalk email account) and I accepted to choose the opton that configured it automatically for Windows Mail.
    I have sent her a couple of test emails that she can get, but when she's clicked Reply, writes me an email, and clicks Send, I don't get any emails from her. However, it works with all the other addresses in her address book.
    Windows Mail even told her that my email address didn't exist!
    Why is this?
  2. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    This new Live mail is a dogs dinner in my book. It has done the same to me and refused to accept a reply to address as being valid. I think I have stopped it by disabling the security tools in the product.
    Try it and see - if not it can always be put back.
  3. tommy2k8

    tommy2k8 TS Rookie Topic Starter Posts: 70

    How do I do that?

    (sorry, don't know much about Vista!)
  4. jobeard

    jobeard TS Ambassador Posts: 9,151   +598

    Email and Webpage address validations.

    An email address is like account @ and
    a webpage address is like http:// / someserver_page.html

    In both cases, accessing the data requires a DNS lookup for or

    specifically in your case,

    so get a command prompt (run->cmd) and enter

    you should get back something like
    Non-authoritative answer:
    Server: $the dns host name$
    Address: $some dns ip address$
    If not, then your DNS address is bad, has been hijacked OR your ISP has problems.

    If you get back the Address line, then the only things left to validate are
    1. the Account Name on the server,
    2. the settings on your email client, and
    3. the firewall allowing port 25 for sending and ports 110,143 for receiving.
    If you can send/receive to all correspondents except one, then suspect that
    the address book entry is wrong. To my knowledge there is no way to block
    by the account @,
    while blocking is trivial
  5. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    In windows live mail, go to tools > safety options and tick the top box (no automatic filtering).
    Send a test mail to a friend and ask for an answer.
    If this does not work, let us know?
  6. tommy2k8

    tommy2k8 TS Rookie Topic Starter Posts: 70

    Address unkown

    I just talked her through how to do that suggestiobn, but it didn't work; it still says 'address unknown'
  7. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    can she send you an email??
  8. tommy2k8

    tommy2k8 TS Rookie Topic Starter Posts: 70

    I can send her an email; she can read it fine, but she can't send one back

    I can send her an email, but she cant send one back
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