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Encryption Problem on Seagater Free Agent Go

By oink
May 26, 2009
  1. Hi All,

    Need some help here. I am useing the Seagate Free Agent Go external hard disk, 320Gig. On the security tab i have created an encryption folder, together with my password to protect the files and save all my important files.

    This morning, when I open the seagate manager, go on the security tab it doesn't give me an option to open the encrypted folder. THe only options that appeared was to created password, re-enter password. I tried to to that and click enter but then it prompts me to the seagate manager home menu. I wasn't able to decrypt all my files.

    Ive checked on My Computer, click the drive, and it shows there the encyption folder ive made. But I need to use the seagate manag er, and go to security tab to open the encrypted file.

    Please help. Thanks.
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,213   +230

    Can i assume that you have the FreeAgent hooked to a laptop? If so, try opening the files on another computer. These FreeAgent files may be corrupted
     
  3. oink

    oink TS Rookie Topic Starter

    Yes, I'm using it as my external hard drive. I have re-install the driver (seagate manager) but the problem persist. I have tried to other machine, still the same. Tried to Vista or XP OS, same prob. Any suggestion? Thanks.
     
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