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Error message not a valid win32

By thfmgirl
Dec 27, 2008
Topic Status:
Not open for further replies.
  1. I have been trying to download programs for a long time now and I cannot download anything whatsoever no matter what it is even microsoft own applications cannot be downloaded.
    this has been terrorizing me for some time now, I have tried to do many things to correct this but nothing,
    My help and support was disabled so I thought it might be that but it was not, I tried sfc/scannow
    that did not work either, so I have to come to you for advice, please tell me how to correct this error I am not a pro just ok on the computer knowledge.
    Thanks
    p.s its not a virus, I have many cleaners and I run then from time to time.
     
  2. CCT

    CCT TS Evangelist Posts: 3,556

    Limited information;

    However, a repair install can be tried, or a full re-install (after copying off anything you value to some other media).

    See the Guides and Tutorials section;

    http://www.techspot.com/vb/menu31.html
     
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    I would 'guess' that there is a problem with the Windows Installer. One way we can get more information is to look for an Error that corresponds to this message in the Event Viewer:

    Start> Run> type in eventvwr
    Notes: Please ignore Warnings and Information Events. You do not need to include the lines of code-if any-in the box below the Description. Please do not paste the entire Event Log.
     
  4. thfmgirl

    thfmgirl TS Rookie Topic Starter

    Event Type: Error
    Event Source: WindowsLiveMessenger
    Event Category: None
    Event ID: 7
    Date: 12/25/2008
    Time: 7:38:08 AM
    User: N/A
    Computer: HP11502300782
    Description:
    The description for Event ID ( 7 ) in Source ( WindowsLiveMessenger ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: WindowsLiveMessenger, 0.0.0.0, 0.0.0.0, 3229, 10049.
     
  5. thfmgirl

    thfmgirl TS Rookie Topic Starter

    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 12/18/2008
    Time: 8:33:56 AM
    User: N/A
    Computer: HP11502300782
    Description:
    Hanging application DivX Player.exe, version 6.8.2.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at go.microsoft fwlink/events.asp[/url].
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 44 69 76 58 20 50 DivX P
    0018: 6c 61 79 65 72 2e 65 78 layer.ex
    0020: 65 20 36 2e 38 2e 32 2e e 6.8.2.
    0028: 31 20 69 6e 20 68 75 6e 1 in hun
    0030: 67 61 70 70 20 30 2e 30 gapp 0.0
    0038: 2e 30 2e 30 20 61 74 20 .0.0 at
    0040: 6f 66 66 73 65 74 20 30 offset 0
    0048: 30 30 30 30 30 30 30 0000000
    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 12/18/2008
    Time: 8:33:56 AM
    User: N/A
    Computer: HP11502300782
    Description:
    Hanging application DivX Player.exe, version 6.8.2.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at fwlink/events.asp[/url].
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 44 69 76 58 20 50 DivX P
    0018: 6c 61 79 65 72 2e 65 78 layer.ex
    0020: 65 20 36 2e 38 2e 32 2e e 6.8.2.
    0028: 31 20 69 6e 20 68 75 6e 1 in hun
    0030: 67 61 70 70 20 30 2e 30 gapp 0.0
    0038: 2e 30 2e 30 20 61 74 20 .0.0 at
    0040: 6f 66 66 73 65 74 20 30 offset 0
    0048: 30 30 30 30 30 30 30 0000000
     
  6. thfmgirl

    thfmgirl TS Rookie Topic Starter

    Event Type: Error
    Event Source: Windows Update Agent
    Event Category: Installation
    Event ID: 20
    Date: 12/27/2008
    Time: 10:47:58 AM
    User: N/A
    Computer: HP11502300782
    Description:
    Installation Failure: Windows failed to install the following update with error 0x800703e3: Automatic Updates.

    For more information, see Help and Support Center at microsoft.com/fwlink/events.asp.
    Data:
    0000: 57 69 6e 33 32 48 52 65 Win32HRe
    0008: 73 75 6c 74 3d 30 78 38 sult=0x8
    0010: 30 30 37 30 33 65 33 20 00703e3
    0018: 55 70 64 61 74 65 49 44 UpdateID
    0020: 3d 7b 44 36 37 36 36 31 ={D67661
    0028: 45 42 2d 32 34 32 33 2d EB-2423-
    0030: 34 35 31 44 2d 42 46 35 451D-BF5
    0038: 44 2d 31 33 31 39 39 45 D-13199E
    0040: 33 37 44 46 32 38 7d 20 37DF28}
    0048: 52 65 76 69 73 69 6f 6e Revision
    0050: 4e 75 6d 62 65 72 3d 30 Number=0
    0058: 20 00 .
     
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    For the hanging application, divx player.exe, take it off of the Startup menu.
    Start> Run> msconfig> enter> Selective Startup> Startup tab> UNCHECK any processes related to the DiVXPlayer> Apply> OK> Reboot***

    ***NOTE: when you reboot you will get a nag message that you can ignore and close after checking 'don't show this message again.' Stay in Selective Startup.

    For the Messenger Error:
    right click on Start> Explore> Docs. & Settings> Delete this folder : C:\Documents and Settings\<<my_login>>\Application Data\Microsoft\MSN Messenger

    If you need to paste any more Errors, you do not need to include the lines of code in the box below the Description.
     
  8. thfmgirl

    thfmgirl TS Rookie Topic Starter

  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Do a disc cleanup and delete your temporary internet files.
     
  10. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Event Type: Error
    Event Source: Windows Update Agent
    Event Category: Installation
    Event ID: 20
    Date: 12/27/2008
    Time: 10:47:58 AM
    User: N/A
    Computer: HP11502300782
    Description:
    Installation Failure: Windows failed to install the following update with error 0x800703e3: Automatic Updates.

    Usually caused by a lack of privilege, stemming from an error in group policy.
    Ensure you have all the permissions required by the update agent to allow the update to be installed. Check your local Security Group Policy.
    See http://support.microsoft.com/default.aspx?scid=kb;en-us;888791

    I cannot identify the particular error 0x800703e3:

    You will need to make some indication of what is going on at the time you get these Errors.
     
  11. CCT

    CCT TS Evangelist Posts: 3,556

     
  12. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Thanks CCT- I agree and would be more comfortable with seeing the results of running Malwarebytes, SuperAntispyware and HijackThis:

    thfmgirl, quite a lot of people run the program and forgot to check to remove the malware-or require a more specialized program to clean. The only way we can validate that is to see the logs.
    http://www.techspot.com/vb/topic58138.html
     
  13. thfmgirl

    thfmgirl TS Rookie Topic Starter

    no I have spybot, ad aware, ccleaner, see I clean my machine regularly.
    too many to miss something with one.
    well at least I think.
    This happened when I deleted a folder months ago call i386 or a number close to that and another folder called svc host, and one I cannot remember, but it must have been registry keys.
    [​IMG]
     
  14. CCT

    CCT TS Evangelist Posts: 3,556

    You need svchost.exe to have XP run properly.

    Set up Windows to show hidden and show system files.

    Do a Search for svchost.exe.

    IF there is no executable by that name in C:\Windows\System32, copy one that does show (probably at least 2 other locations even if you deleted the i386 folder) and paste it into the C:\Windows\System32 folder.

    A system restore would actually be better, if you have any restore points.

    Otherwise, I recommend a Repair Install.
     
  15. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    "This happened when I deleted a folder months ago call i386 or a number close to that and another folder called svc host, and one I cannot remember, but it must have been registry keys."

    Please read this information regarding the i386 folder, what is is, what's in it and how it should-or should not-be handled:
    Note please this comment: So don't delete it

    You are going to need the Windows CD. You may be able to restore it using the System File Checker: sfc.exe.
    Start> Run> cmd> type in 'sfc /scannow' without quptes. Note space after sfc.
    You can follow here and see the screen shot the command brings up:
    http://www.tipandtrick.net/2008/how...-recover-incorrect-or-corrupted-system-files/

    You would do better to get rid of some of those 'cleaners' and keep the files and folders needed to run the operating system! Indiscriminate deleting of files and folders is never recommended.
     
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