Error Message while using email

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SammJDS626

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I'm a Computer Tech and I'm currently working on one of our clients problems, I cant figure it out so i need some help. This Client says whenever he uses his email he gets this error message "zshp1600.exe" then the program shuts down but the computer doesn't. I think it has something to do with his New HP Printer Drivers but i'm not sure. Thanks for taking the time to help.

-Samm
 
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