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Explorer error

  1. Hi there,

    After perfect support to get rid of my trojan horse infection a new problem occurs.

    Every 5 minutes I get a message that explorer.exe( not IE but WindowsExplorer) has encountered a problem and needs to close. When I click oke, it nicely restarts but the message returns after 5 minutes. When i ignore the message, the explorer keeps on functioning.

    What can I do?

    PS this problem is only on my account, my girlsfriends account has not such problem....
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

  3. richardstassen

    richardstassen TS Rookie Topic Starter Posts: 22

    I am a bit confused,

    if you look me up in the suggested forum, their advice is to post it over here

    Subject: trojan.gen.2 infection
    username: richard stassen

     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay, you didn't tell me that you had already been in that forum and had been certified "clean"... It looks like there has been some damage left from that virus infection. At this point only a clean install of Windows will be needed
     
  5. richardstassen

    richardstassen TS Rookie Topic Starter Posts: 22

    can I do this without losing my already installed applications / documents?
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You have 2 user accounts on this desktop or laptop? Are they both administrator accounts? You could move any documents or install files to the other account temporarily. Any applications would have to be re-installed. Then you could delete your account and recreate it fresh...

    "my girlfriends account has no such problem"...

    This tells me that those documents and applications of yours may be damaged anyway. Please take note that I have never done this myself. If it was my problem I would wipe the hard drive and start over
     

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