Hi, First off, I'm not even sure what the problem is but the title I chose is the best way I can describe it. Here is what happens and what I've done so far (this is regarding my parents' computer): Immediately after windows loads, we are unable to access the internet (they have a cable connection). When I open Firefox I get the message that there is no internet connection. After about 3 minutes of waiting, all of a sudden, we have a connection and everything works fine. One thing I've noticed is that I am not able to navigate within 'My Computer' during these 3 minutes either. If I double click on it or get to it any other way, the flashlight-scanning-over-a-folder icon appears as if it is searching for the contents 'My Computer.' Then, once all my drives show up in the explorer window, I can access the net and everything runs normally. Sometimes it seems to help if I bring up the task manager, close explorer.exe, and then open it as a new task within task manager. I think though that it only works as a matter of timing (when the 3 min or so are up anyway) although it seems to get me there faster. I've ran Malwarebytes' and CCleaner, and minimized the start-up programs to those that are absolutely crucial. Another thing - explorer.exe takes more time to load if I go to a folder that has [a lot of] windows shortcuts in it. I've never seen this that happen before, so as an only solution I deleted any shortcuts that were not necessary - from within all folders including the desktop. The connection/explorer.exe problem still persists though. It began all of a sudden and I'm not sure if it was right after they had their new cable modem installed or not. Thanks in advance. Edit Note: Win XP Home Edition 2002 Serv. Pack 3 2.0 Ghz processor, 1.0 GB RAM, 25 GB of free space on the hard drive The entire time windows is loading, etc, the computer usage is < 10%.