TechSpot

Facebook timing out

By zagarins
Dec 14, 2012
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  1. I don't understand. I have the same problem - facebook timing out:

    C:\Users\Juris>tracert 69.171.224.42

    Tracing route to edge-star-ecmp-01-prn1.facebook.com [69.171.224.42] over a maximum of 30 hops:


    1 1 ms <1 ms <1 ms 192.168.1.1
    2 * * * Request timed out.
    3 11 ms 10 ms 9 ms te-8-4-ur01.springfield.ma.boston.comcast.net [68.85.185.181]

    4 10 ms 11 ms 9 ms po-21-ur01.monson.ma.boston.comcast.net [68.87.144.249]

    5 15 ms 14 ms 15 ms be-27-ar01.needham.ma.boston.comcast.net [68.87.144.193]

    6 44 ms 46 ms 47 ms he-2-7-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.29]

    7 43 ms 47 ms 47 ms he-0-0-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.88.130]

    8 48 ms 38 ms 53 ms pos-1-0-0-0-pe01.350ecermak.il.ibone.comcast.net [68.86.86.34]

    9 52 ms 39 ms 39 ms 75.149.230.213
    10 42 ms 49 ms 42 ms ae1.bb01.ord1.tfbnw.net [31.13.29.0]
    11 93 ms 96 ms 118 ms ae22.bb01.prn1.tfbnw.net [31.13.28.233]
    12 93 ms 92 ms 116 ms ae0.dr05.prn1.tfbnw.net [204.15.23.57]
    13 92 ms 91 ms 94 ms po1020.csw01b.prn1.tfbnw.net [74.119.76.3]
    14 94 ms 91 ms 94 ms edge-star-ecmp-01-prn1.facebook.com [69.171.224.42]


    Trace complete.

    Now what?
  2. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

    Ok, Tracert is showing a health path from you to FB using the IP address. I assume you used NSLOOKUP WWW.FACEBOOK.COM to find that address.

    IF NOT, please confirm NSLOOKUP WWW.FACEBOOK.COM returns 69.171.224.42
  3. zagarins

    zagarins TS Rookie Topic Starter

    I did do that and that is what it returned.
  4. jobeard

    jobeard TS Ambassador Posts: 13,408   +314

    Super - - you have PROVED that your TCP settings (specifically the DNS) are ok and you can resolve a
    URL into the proper IP address. This then implicates the browser itself.

    Which browser are you using?
    Did you try any others?

    Try disabling all of the Add-ons {very specific to each browser}
    • Firefox:- Tools->Add-ons->disable each and every
    • Opera:- Tools->Advanced-->Plugins
    • Chrome:- icon far right of URL -> Tools-->Extensions
    • IE:- gear icon right of URL -> Manage Addons
      • select the addon ; then click DISABLE lower right just above CLOSE
  5. zagarins

    zagarins TS Rookie Topic Starter

    I use Chrome and IE. Both fail to load Facebook. The only add-on I had was Norton Identity Protection. I turned it off and it still won't work.

    There is another symptom of malaise. In certain listings, like google news, when I click on a story, it opens and freezes - won't scroll. I have to copy the url to another tab in order to read it.
  6. zagarins

    zagarins TS Rookie Topic Starter

    This is embarassing. I just discovered that I had inadvertently listed FB as a blocked site on my desktop when I had meant to list it as an allowed site. Also the freeaing problem was solved by resetting explorer. Sorry to divert your attention from more interesting things...


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