Facebook timing out

By zagarins
Dec 14, 2012
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  1. I don't understand. I have the same problem - facebook timing out:


    Tracing route to [] over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms
    2 * * * Request timed out.
    3 11 ms 10 ms 9 ms []

    4 10 ms 11 ms 9 ms []

    5 15 ms 14 ms 15 ms []

    6 44 ms 46 ms 47 ms []

    7 43 ms 47 ms 47 ms []

    8 48 ms 38 ms 53 ms []

    9 52 ms 39 ms 39 ms
    10 42 ms 49 ms 42 ms []
    11 93 ms 96 ms 118 ms []
    12 93 ms 92 ms 116 ms []
    13 92 ms 91 ms 94 ms []
    14 94 ms 91 ms 94 ms []

    Trace complete.

    Now what?
  2. jobeard

    jobeard TS Ambassador Posts: 8,945   +585

    Ok, Tracert is showing a health path from you to FB using the IP address. I assume you used NSLOOKUP WWW.FACEBOOK.COM to find that address.

    IF NOT, please confirm NSLOOKUP WWW.FACEBOOK.COM returns
  3. zagarins

    zagarins TS Rookie Topic Starter

    I did do that and that is what it returned.
  4. jobeard

    jobeard TS Ambassador Posts: 8,945   +585

    Super - - you have PROVED that your TCP settings (specifically the DNS) are ok and you can resolve a
    URL into the proper IP address. This then implicates the browser itself.

    Which browser are you using?
    Did you try any others?

    Try disabling all of the Add-ons {very specific to each browser}
    • Firefox:- Tools->Add-ons->disable each and every
    • Opera:- Tools->Advanced-->Plugins
    • Chrome:- icon far right of URL -> Tools-->Extensions
    • IE:- gear icon right of URL -> Manage Addons
      • select the addon ; then click DISABLE lower right just above CLOSE
  5. zagarins

    zagarins TS Rookie Topic Starter

    I use Chrome and IE. Both fail to load Facebook. The only add-on I had was Norton Identity Protection. I turned it off and it still won't work.

    There is another symptom of malaise. In certain listings, like google news, when I click on a story, it opens and freezes - won't scroll. I have to copy the url to another tab in order to read it.
  6. zagarins

    zagarins TS Rookie Topic Starter

    This is embarassing. I just discovered that I had inadvertently listed FB as a blocked site on my desktop when I had meant to list it as an allowed site. Also the freeaing problem was solved by resetting explorer. Sorry to divert your attention from more interesting things...

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