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Facebook won't load, all other I've tried will load

By Ashley G
Apr 1, 2013
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  1. Google Chrome says facebook.com is taking too long to respond. Internet Explorer says this page can't be displayed. Facebook is loading on other devices using the same wireless router. I've pinged facebook twice now, the first time I sent 4 times and received nothing, but the second time I sent and received 4. This was after disabling proxy through internet settings and trying to enter facebook using https:// for a secure site.

    When I type ipconfig /all in cmd, the DNS servers I see are:

    192.168.1.1
    209.18.47.61
    209.18.47.62
     
  2. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

  3. Ashley G

    Ashley G TS Rookie Topic Starter Posts: 16

    Screenshot attached. I don't know what all that means, but Facebook is still timing out.
     

    Attached Files:

    • Cmd.jpg
      Cmd.jpg
      File size:
      265.4 KB
      Views:
      8
  4. Kunming

    Kunming TS Rookie Posts: 43

    Well look at the bright side, at least your productivity will reach
    heights it probably hasn't seen in ages.
     
  5. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    Good info there.
    Line #1 is your router

    First problem is Line #2 - - that's your ISP connection :sigh:

    Facebook is on line #18 and it's ok, but the node immediately preceeding it is timingout.
    Sometimes things like Line #17 will occur anywhere between line2 and the target site (the last line).

    Now look at line 16: the far right is ip address 31.13.27.67
    A tool like NSLOOKUP will just tell you that long name in front of the ip address, eg
    (ae40.dr01.frc1.tfbnw.net) but who the heck is that?

    The tool at www.gena01.com has much more information
    • Registrant:
      Domain Administrator
      Facebook, Inc.
      1601 Willow Road
      Menlo Park CA 94025 US
    • Administrative Contact:
      Domain Administrator
      Facebook, Inc.
      1601 Willow Road
      Menlo Park CA 94025
    • Technical Contact, Zone Contact:
      Domain Administrator
      Facebook, Inc.
      1601 Willow Road
      Menlo Park CA 94025

    The timeout at line #17 is within the Facebook infrastructure itself :gulp:

    One more test; use PATHPING www.facebook.com and copy/paste that data please . . .
     
  6. Ashley G

    Ashley G TS Rookie Topic Starter Posts: 16

    Here again, I am trying some other things. Scans and driver updates. Thank you for the help with this.
     

    Attached Files:

  7. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    OUCH! You're failing right at your ISP - - notice that the last line should have been the address of Facebook.com and it is not.

    I recognize line #3 as roadrunner (ie Timewarner), but the hidden line #2 makes me wonder - - are you at work or a university when this is happening? If so, you might be subject to a proxy filter intentionally blocking access.

    Can you access these sites without errors?
    1. twitter.com
    2. youtube.com
    3. INSTAGRAM.com
    4. MYSPACE.com
    5. ROUNDS.com
     
  8. Ashley G

    Ashley G TS Rookie Topic Starter Posts: 16

    I'm at home and I've been into the internet settings to disable using a proxy :S

    1. Yes
    2. Yes
    3. Yes
    4. Yes
    5. Yes
     
  9. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    OK - - but understand, from where you have control is only WITHIN the pc.
    The failing line#2 suggests it's just beyond your gateway address.

    Any chance there might be some parental controls?
     
  10. Ashley G

    Ashley G TS Rookie Topic Starter Posts: 16

    I don't believe so and not sure how to check -- unless someone else activated it on accident. My boyfriend and our children also use the laptop. At one point, at least a year ago, I did have to add a port to my firewall list for Facebook because it wasn't working, but the error number this time is different.

    Error 118 (net::ERR_CONNECTION_TIMED_OUT): The operation timed out.
     
  11. learninmypc

    learninmypc TS Evangelist Posts: 5,385   +240

     
  12. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    hmm; Facebook does not require a port forward and also does not require any extra rules in the firewall. All websites run on port 80 and https is on port 443 - - all properly defaulted in every firewall.

    back on the original post#1 you said
    what devices?
    please list every device accessing your router to get to the internet.
    What version of windows is on each?
     
  13. Ashley G

    Ashley G TS Rookie Topic Starter Posts: 16

    Sorry, about to be in class now. Facebook runs on my andriod operated phone (the phone doesn't use the router though), my Kindle, and my other Windows 8 laptop - problem is that the screen is busted on that one, it flashes like crazy and needs replaced. The laptop I'm having the probelm with uses Windows 7.
     
  14. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    hmm; may I suggest you revert the firewall back to its default settings.

    get into the Control Panel ->Firewall
    click advanced settings (which will require Admin password)

    on the far right is an Actions panel and 3 line down is Restore Default Policy
    click and proceed
     
  15. Steven C

    Steven C TS Rookie

    I've had exactly the same problem for the past month.
    Also using Chrome.
    All other sites work fine.
     
  16. mailpup

    mailpup TS Special Forces Posts: 8,482   +233

    Steven C, please start your own thread for your problem rather than hijacking this one. Even though your problem is similar, answering two different members in the same thread is confusing. Thanks.
     
  17. Ashley G

    Ashley G TS Rookie Topic Starter Posts: 16

    I restored windows firewall to default. FB is still timing out. :(
     
  18. Ashley G

    Ashley G TS Rookie Topic Starter Posts: 16

    Yeah, I tried this. Thank you
     
  19. Ashley G

    Ashley G TS Rookie Topic Starter Posts: 16

    Is this a possibility? We moved into our new apartment about a month ago and Facebook worked a couple of times on this laptop, then it went kaput with the error number and all.

    This error is usually associated with the firewall either on your computer or via the modem/router. I was able to fix this problem by logging into my Modem and setting up a port filter for the firewall to allow outbound and inbound used by the website failing to load.
    A network admin can do this for you (if you have one either at your work, etc) or you can do this on your home network by looking up your modem model on-line and following the instructions.
     
  20. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    Hmm; I'll assume the grayed small font text is the error message. Interesting.

    You will need to access the router (or the modem) using your browser and the device address as the url - - enter the password.

    Now find the Firewall settings and see if you can DISABLE it.

    Please specify the router/modem Make & model number (I'm too lazy to scan back thru this thread it was already show :) )
     
  21. Ashley G

    Ashley G TS Rookie Topic Starter Posts: 16

    No, sorry I didn't specify. The gray font is from a thread I was reading after use Google to search the error number:
    Error 118 (net::ERR_CONNECTION_TIMED_OUT): The operation timed out.

    I was wondering if it's relevant, but I think I give up :(
     
  22. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    Did you try any other browser?
     
  23. Ashley G

    Ashley G TS Rookie Topic Starter Posts: 16

    Internet Explorer says this page can't be displayed
     
  24. Ashley G

    Ashley G TS Rookie Topic Starter Posts: 16

    Some other things I have tried:

    Releasing and renewing IP, did not work
    Went into router settings; there is no block because of my router

    -- I'm going to try to see if it has something to do with the modem.

    This sucks.
     
  25. Ashley G

    Ashley G TS Rookie Topic Starter Posts: 16

    I figured it out! Maybe?

    I am looking at my hosts file thingie (via C:\Windows\System32\drivers\etc) and there are sites following a hashtag and facebook.com is one of them. Any of the other sites in here that I type in are unable to load, just like facebook. I think some program I have writes sites here as a security response and they are blocked. Problem is, when I search the document and delete all of the facebook lines, it won't let me save it afterward.
     


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