hello my name is kim and i am having major problems trying to play my sims 2 games i keep getting a failed msg about direct x 9.0c blah blah blah so anyway i have jus upgraded to windows 7 which comes with direct x 11 so i am trying to figure out what the problem is i have read all the post on this website regarding the problem and have downloaded and followed every step i possibly can if someone can please help me fix this problem that i have never come across that would be great
here is my computer info someSystem Information
------------------
Time of this report: 1/1/2002, 07:49:58
Machine name: ARICKIM-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Compaq Presario 061
System Model: PC182A-ABA SR1103WM NA430
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Celeron(R) CPU 2.53GHz, ~2.5GHz
Memory: 768MB RAM
Available OS Memory: 760MB RAM
Page File: 588MB used, 1194MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: Intel(r)845G/845GL/845GE/845GV Graphics Chip Accelerated VGA BIOS
DAC type: 8 bit
Device Key: Enum\PCI\VEN_8086&DEV_2562&SUBSYS_57781462&REV_03
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1600 x 1200 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/13/2009 15:25:51, 10752 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6622-11CF-D337-C86AADC2CB35}
Vendor ID: 0x8086
Device ID: 0x2562
SubSys ID: 0x57781462
Revision ID: 0x0003
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
-------------
Sound Devices
-------------
Description: Speakers (Realtek AC'97 Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_57711462&REV_02
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVAC.SYS
Driver Version: 6.00.0001.6305 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/18/2009 19:45:02, 4172832 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek AC'97 Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_57711462&REV_02
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVAC.SYS
Driver Version: 6.00.0001.6305 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/18/2009 19:45:02, 4172832 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek AC'97 Audio)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: RTKVAC.SYS
Driver Version: 6.00.0001.6305 (English)
Driver Attributes: Final Retail
Date and Size: 6/18/2009 19:45:02, 4172832 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line In (Realtek AC'97 Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVAC.SYS
Driver Version: 6.00.0001.6305 (English)
Driver Attributes: Final Retail
Date and Size: 6/18/2009 19:45:02, 4172832 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Phone Line (Realtek AC'97 Audio)
Default Sound Capture: No
Default Voice Capture: Yes
Driver Name: RTKVAC.SYS
Driver Version: 6.00.0001.6305 (English)
Driver Attributes: Final Retail
Date and Size: 6/18/2009 19:45:02, 4172832 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: HID-compliant consumer control device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0566, 0x3107
FF Driver: n/a
Device Name: HID-compliant device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0566, 0x3107
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x24C7
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 7/13/2009 15:52:09, 258560 bytes
| Driver: usbd.sys, 7/13/2009 15:51:05, 5888 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x0566, 0x3107
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 7/13/2009 15:45:09, 28160 bytes
| Driver: kbdclass.sys, 7/13/2009 17:20:36, 42576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 15:11:24, 80896 bytes
| Driver: kbdclass.sys, 7/13/2009 17:20:36, 42576 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC062
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 15:45:08, 26112 bytes
| Driver: mouclass.sys, 7/13/2009 17:20:44, 41552 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 7/13/2009 17:19:10, 51776 bytes
| Driver: sermouse.sys, 7/13/2009 15:45:08, 19968 bytes
| Driver: mouclass.sys, 7/13/2009 17:20:44, 41552 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 1.6 GB
Total Space: 38.2 GB
File System: NTFS
Model: ST340015A ATA Device
Drive: E:
Free Space: 32.3 GB
Total Space: 38.2 GB
File System: NTFS
Model: WDC WD400EB-00CPF0 ATA Device
Drive: D:
Model: HL-DT-ST DVD-RAM GH22LP20 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), 7/13/2009 15:11:26, 108544 bytes
one please help
here is my computer info someSystem Information
------------------
Time of this report: 1/1/2002, 07:49:58
Machine name: ARICKIM-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Compaq Presario 061
System Model: PC182A-ABA SR1103WM NA430
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Celeron(R) CPU 2.53GHz, ~2.5GHz
Memory: 768MB RAM
Available OS Memory: 760MB RAM
Page File: 588MB used, 1194MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: Intel(r)845G/845GL/845GE/845GV Graphics Chip Accelerated VGA BIOS
DAC type: 8 bit
Device Key: Enum\PCI\VEN_8086&DEV_2562&SUBSYS_57781462&REV_03
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1600 x 1200 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/13/2009 15:25:51, 10752 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6622-11CF-D337-C86AADC2CB35}
Vendor ID: 0x8086
Device ID: 0x2562
SubSys ID: 0x57781462
Revision ID: 0x0003
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
-------------
Sound Devices
-------------
Description: Speakers (Realtek AC'97 Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_57711462&REV_02
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVAC.SYS
Driver Version: 6.00.0001.6305 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/18/2009 19:45:02, 4172832 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek AC'97 Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_57711462&REV_02
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVAC.SYS
Driver Version: 6.00.0001.6305 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/18/2009 19:45:02, 4172832 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek AC'97 Audio)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: RTKVAC.SYS
Driver Version: 6.00.0001.6305 (English)
Driver Attributes: Final Retail
Date and Size: 6/18/2009 19:45:02, 4172832 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line In (Realtek AC'97 Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVAC.SYS
Driver Version: 6.00.0001.6305 (English)
Driver Attributes: Final Retail
Date and Size: 6/18/2009 19:45:02, 4172832 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Phone Line (Realtek AC'97 Audio)
Default Sound Capture: No
Default Voice Capture: Yes
Driver Name: RTKVAC.SYS
Driver Version: 6.00.0001.6305 (English)
Driver Attributes: Final Retail
Date and Size: 6/18/2009 19:45:02, 4172832 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: HID-compliant consumer control device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0566, 0x3107
FF Driver: n/a
Device Name: HID-compliant device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0566, 0x3107
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x24C7
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 7/13/2009 15:52:09, 258560 bytes
| Driver: usbd.sys, 7/13/2009 15:51:05, 5888 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x0566, 0x3107
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 7/13/2009 15:45:09, 28160 bytes
| Driver: kbdclass.sys, 7/13/2009 17:20:36, 42576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 15:11:24, 80896 bytes
| Driver: kbdclass.sys, 7/13/2009 17:20:36, 42576 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC062
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 15:45:08, 26112 bytes
| Driver: mouclass.sys, 7/13/2009 17:20:44, 41552 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 7/13/2009 17:19:10, 51776 bytes
| Driver: sermouse.sys, 7/13/2009 15:45:08, 19968 bytes
| Driver: mouclass.sys, 7/13/2009 17:20:44, 41552 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 1.6 GB
Total Space: 38.2 GB
File System: NTFS
Model: ST340015A ATA Device
Drive: E:
Free Space: 32.3 GB
Total Space: 38.2 GB
File System: NTFS
Model: WDC WD400EB-00CPF0 ATA Device
Drive: D:
Model: HL-DT-ST DVD-RAM GH22LP20 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), 7/13/2009 15:11:26, 108544 bytes
one please help
