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Faster internet and new modem

By edlovereze
Nov 9, 2009
  1. Ok I just got my internet upgraded to 15mbps. They told me that the modem I have now will not work with the 15mbps, so they gave me a new one. It is a touchstone telephony modem. Once I hook everything up to it, it just flashes and then counts down on each light but never works. Like the US flashes, then online, then link, and so on. Once they all do it, it just restarts and does it again but never works. Does anyone know what I should do to make it work? Do I need to contact WOW about it?
     
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +182

    1) try unplugging the modem for about 10 minutes. then plug it back in

    2) it's also possible you need to register the new modem with your ISP before they'll allow it to connect with their network. so is worth at least calling them first to check
     
  3. edlovereze

    edlovereze TS Rookie Topic Starter

    Alright I think I'm gonna call them. I'm getting Modern Warfare 2 tonight and my brother and me are gonna play on two xbox's right next to each other so we need the fastest internet we can get around here haha
     
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