Ok I just got my internet upgraded to 15mbps. They told me that the modem I have now will not work with the 15mbps, so they gave me a new one. It is a touchstone telephony modem. Once I hook everything up to it, it just flashes and then counts down on each light but never works. Like the US flashes, then online, then link, and so on. Once they all do it, it just restarts and does it again but never works. Does anyone know what I should do to make it work? Do I need to contact WOW about it?