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File recovery rogue scanner infection

Discussion in 'Virus and Malware Removal' started by CanHazTrojanz?, Sep 1, 2012.

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  1. CanHazTrojanz? TechSpot Enthusiast Posts: 106

    There are 78 folders in the particular directory "Programs (x86)" but the "permissions" error seems to be happening on all my folders in the C: drive.

    I haven't checked "all" my folders, I just caught this error because I need to use 2 programs to make progress on client work and I can't get my software to update nor to change things like rotating proxies. Other software that doesn't require proxy rotation seems to be fine (*although I just checked and the "other software" I've used today resides in the /Programs folder, not /Programs (x86) - and it doesn't require proxies).

    They all reset to "read only" and even if I claim ownership I can't change that, it still reverts to "read only." I can use various document tools and save those to the desktop like normal; spreadsheets are fine, etc. But using and upgrading key software I can't escape the error nor can I use the software.

    I'm not sure if I can use the software if I reinstalled in another folder or not, but it's frustrating to say the least.
  2. Broni Malware Annihilator Posts: 39,224   +175

    Download Windows Repair (all in one) from this site

    Install the program then run it.

    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

    [IMG]



    Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

    [IMG]


    Go to Step 4 and under "System Restore" click on Create button:

    [IMG]


    Go to Start Repairs tab and click Start button.

    [IMG]


    Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

    [IMG]

    Click on box next to the Restart System when Finished. Then click on Start.
  3. CanHazTrojanz? TechSpot Enthusiast Posts: 106

    It's still working on the final step but unlike last time, there aren't as many "failed" fixes. Hopefully this gets it done, am I to upload any logs this time around?
  4. CanHazTrojanz? TechSpot Enthusiast Posts: 106

    OK it's done but I don't see any files to show you if there were any.
  5. CanHazTrojanz? TechSpot Enthusiast Posts: 106

    I checked to see if I can use my programs now, it's not fixed. Same access denied error. The "programs (x86)" file is still defaulting to 'read only' but if I check my permissions, my username/admin account has full permission/full control of the entire folder and its contents. It's also what I'm logged in under.
  6. CanHazTrojanz? TechSpot Enthusiast Posts: 106

    It's weird: if I access the file from Windows Explorer > Computer > C > Programs x86, the permissions show I've got full control permissions. I checked the start menu and that folder showed permissions were "special permissions" only, so I set those to full control. That still didn't work, though. I can't use the tool.
     
  7. CanHazTrojanz? TechSpot Enthusiast Posts: 106

    It's not just the /programs (x86) folder. I have software saved to my desktop in different folders, apart from the programs folders. That won't update, either. On the other hand, Avast will update just fine, as will Malwarebytes. It's just certain tools I use for my productivity that won't work - and I've tried uninstalling/re-installing.
  8. Broni Malware Annihilator Posts: 39,224   +175

  9. CanHazTrojanz? TechSpot Enthusiast Posts: 106

    That took a while but it didn't change things. I even narrowed it down to the program folder of the particular software (there are 2 programs I'm trying to run) - no difference.
  10. Broni Malware Annihilator Posts: 39,224   +175

    We ran Windows repair program twice and it still lists number of errors.
    I'm fairly sure your Windows installation is simply beyond repair and fresh installation may be your only option.

    That's my opinion. If you wish you can always create new topic in Windows forum to see if others have some different ideas.
  11. CanHazTrojanz? TechSpot Enthusiast Posts: 106

    Broni - thanks for your help. Originally I wanted to avoid re-setting/re-installing Windows 7 because I couldn't export my files (I tried, couldn't even change permissions to un-hide files). So you've been a real champ and help through the process. I've managed to recover my files and I've reset Windows to OEM settings per HP, including resetting my admin account username and all the rest.

    I've went back and downloaded the Avast software through Techspot's aff link, I do like Avast's features and it's the least I can do to say thanks (and if I could give you more of a donation I would, but there's that too - you earned a lot more than that). Thanks again for the help, things are much better now and I haven't lost my important data.
  12. CanHazTrojanz? TechSpot Enthusiast Posts: 106

    (^ HP meaning Hewlett-Packard, just in case that wasn't clear.)
  13. Broni Malware Annihilator Posts: 39,224   +175

    Good news :)

    Good luck!