TechSpot

Firefox Page Hangs

By blondie56
Mar 16, 2007
  1. I've been getting these page hangs in FF2 for about a month now. I was hoping maybe they would have had an update to fix it by now, but I guess not. I get them on my desktop and my laptop. Anybody else been having this problem?
     
  2. jobeard

    jobeard TS Ambassador Posts: 13,450   +324

    define HANG... this can mean different things to different people.

    Personally, I've been seening something similar, but the cause was the ISP.
    The page starts to load but never completes. clicking on RELOAD however
    will sometimes be effective.

    using pathping $your-isp-dnsaddress will sometimes bring insight --
    for me, it is showing 65% packet loss -- Thanks Timewarner :(
     
  3. blondie56

    blondie56 TS Rookie Topic Starter Posts: 24

    That's exactly what I mean by hang, the page starting to load then either doesn't finish or takes forever. It even does it sometimes with reload. It also does not do it in IE7, but I hate using that unless absolutely necessary. I don't know what "pathping $your-isp-dnsaddress" is. My technological expertise is kinda low. Sorry!
     
  4. Po`Girl

    Po`Girl TS Rookie Posts: 668

    Try starting Firefox in Safe Mode (that`s Firefox`s safe mode not Windows safe mode) -

    (Start/Programs/Firefox(safe mode),

    then check all the boxes,then click "Continue in safe mode".

    If you still get the page loading problem in safe mode,then the problem is probably not

    with Firefox.If you don`t get the problem, restart Firefox and uncheck those boxes

    one by one,until you find the culprit.(To get out of safe mode,just close Firefox and restart it.)
     
  5. jobeard

    jobeard TS Ambassador Posts: 13,450   +324

    All browsers run better without extra plugins, themes, and extensions (imo).
     
  6. blondie56

    blondie56 TS Rookie Topic Starter Posts: 24

    Po Girl, I will try that later tonight. jobeard, I do have a lot of themes and extensions. Also a lot of bookmarks, would that cause a problem? Thanks for both of your help. I'll check back in later tonight or tomorrow.
     
  7. blondie56

    blondie56 TS Rookie Topic Starter Posts: 24

    Po Girl. I did what you said and lost all my bookmarks. So I decided to uninstall and reinstall. I still get a few page hangs, but not as bad as it was. Is there anyway to get my bookmarks back. I do have them saved in My Documents folder, but I don't know how to get them from there back into FF. Any ideas?
     
  8. Po`Girl

    Po`Girl TS Rookie Posts: 668

    Go to Bookmarks/Organize bookmarks/File/Import/Import from file,then browse
    to where it is in My Documents.

    Firefox will have backed up the bookmarks in various other places as well See HERE

    I don`t know you should still be getting page hangs.
     
  9. blondie56

    blondie56 TS Rookie Topic Starter Posts: 24

    Thanks Po Girl, you are a genius!!! Yes, I'm still getting the page hangs but not as much. I'm going to try to update my ethernet card and see if that helps. I do get those timed out messages and the server is taking too long to respond messages. Maybe part of it is my dsl ISP like jobeard said, but it's funny how it just started a month ago. I've had the same ISP for 9 months with no problems before.
     
  10. Po`Girl

    Po`Girl TS Rookie Posts: 668

    If it is an ISP problem,I don`t know why it would only affect Firefox.

    You could always download OPERA if that works OK,then it would definitely pin it down to Firefox.
     
  11. jobeard

    jobeard TS Ambassador Posts: 13,450   +324

    I've had adelphia for years, but when Timewarner took
    over, it started going down hill with huge timeout problems getting to the DNS.

    find your DNS address with ipconfig /all
    then use it with pathping $your-dns-address

    you'll see numbers like xx/100 and the xx are packet losses, which
    will cause timeouts and page not found. losses like 1-5% are
    acceptible, but I've been getting 30-65% which is a disaster!
     
     
  12. blondie56

    blondie56 TS Rookie Topic Starter Posts: 24

    I downloaded Opera and I still get some page hangs. The reinstall of FF is back to hanging really bad again. I tried to put ipconfig /all in the run box and it brings a small black screen up for a second and quickly goes away before I can read anything on it. So I'm still at a loss here.
     
  13. Po`Girl

    Po`Girl TS Rookie Posts: 668

    You have to put cmd in the run box,click OK.

    That brings up the command prompt,then type ipconfig /all
     
  14. blondie56

    blondie56 TS Rookie Topic Starter Posts: 24

    Okay, I brought up the box. Now what do I do?
     
  15. Po`Girl

    Po`Girl TS Rookie Posts: 668

    As was mentioned :) type ipconfig /all then hit Enter on your keyboard.

    You should see "DNS servers" near the bottom,with a number like 205.33.98.206 on the right.

    That is the address you type below.

    At the new prompt type- pathping 205.33.98.206 - Hit Enter.

    There will be a delay of 25 seconds then -

    Look for percentage figures under "Lost" heading
     
  16. blondie56

    blondie56 TS Rookie Topic Starter Posts: 24

    I'm showing several 0's, two 1's, two 3's, one 97 and one 100%. Is this bad or good?
     
  17. jobeard

    jobeard TS Ambassador Posts: 13,450   +324

    0/100 is great
    3/100 is too

    97/100 says you got a timeout, page not found, or unable to connect
    from any application that get's hit this bad!
     
  18. blondie56

    blondie56 TS Rookie Topic Starter Posts: 24

    So do you think the problem is my ISP? I do still get a lot of page hangs and some timed outs with FF. I get very few page not found in IE7. And in Opera I get just a few hangs but no timed outs.
     
  19. BlameCanada

    BlameCanada TS Rookie Posts: 356

    What sort of connection have you got broadband/dial up ?
    If it`s dial up get broadband.If it`s broadband download Dan Elwell`s speed test
    It will tell you if your getting serious packet loss as well as testing download speeds.
    The help section is pretty useful too.
    Also get the Fasterfox extension
    It might compensate
     
  20. olefarte

    olefarte TechSpot Ambassador Posts: 1,427

    Unless I missed it, I didn't see what kind of firewall and virus scanner you are using. I've been having the same problem. I've been using Kaspersky Internet Security, and downloaded the new version since my subscription was about to run out. When I started using the new version was when I started having problems with Firefox hanging. I never found any setting that would fix the problem, so I uninstalled it and am now using AVG and Comodo. No more problems. Firefox is also much faster now.
     
  21. blondie56

    blondie56 TS Rookie Topic Starter Posts: 24

    I already have the Fasterfox extension. I use AVG and the Windows firewall. Have used these since the very beginning on all my computers. And I have DSL broadband.
     
  22. Po`Girl

    Po`Girl TS Rookie Posts: 668

    Man your giving us pain with this one :)

    Here are my final gambits -

    1.Try the laptop on a different connection,with a different ISP,

    That would rule out or rule in the ISP/DNS aspect.

    2.Er......that`s it.
     
  23. jobeard

    jobeard TS Ambassador Posts: 13,450   +324

    Your TCP setup on your system(s) control access to the ISP. It's the ISP that
    routes your request of into the World Wide Web. As an example
    Code:
    $ tracert www.google.com
    Tracing route to www.l.google.com [66.102.7.104]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  router [192.168.0.1]
      2    10 ms    20 ms     *     cpe-75-82-128-1.socal.res.rr.com [75.82.128.1]
      3     9 ms     8 ms     *     gig11-13.vntrca1-rtr1.socal.rr.com [76.167.3.77]
      4    11 ms     9 ms     *     76.167.3.149
      5    15 ms    13 ms     *     gig1-17.lsanca3-rtr2.socal.rr.com [76.167.2.4]
      6    16 ms    13 ms     *     prt24.vnnyca2-rtr1.socal.rr.com [76.167.2.15]
      7    19 ms    20 ms     *     tge1-3-0.tustca1-rtr1.socal.rr.com [76.167.2.66]
      8    25 ms    22 ms     *     GIG2-0.LSANCA1-RTR1.socal.rr.com [66.75.161.157]
      9    29 ms    25 ms     *     te-3-2.car2.LosAngeles1.Level3.net [4.71.36.73]
     10    32 ms    35 ms     *     ae-32-56.ebr2.LosAngeles1.Level3.net [4.68.102.1.90]
     11    22 ms    33 ms     *     ae-1-100.ebr1.LosAngeles1.Level3.net [4.69.132.5]
     12    40 ms    35 ms     *     ae-2.ebr1.SanJose1.Level3.net [4.69.132.9]
     13    31 ms    30 ms     *     ae-11-51.car1.SanJose1.Level3.net [4.68.123.15]
     14    90 ms    89 ms     *     GOOGLE-INC.car1.SanJose1.Level3.net [4.79.220.90]
     15    82 ms    87 ms     *     66.249.94.226
     16    92 ms    87 ms     *     216.239.49.66
     17   106 ms    88 ms     *     mc-in-f104.google.com [66.102.7.104]
    Trace complete.
    
    So my system(s) would be above line 1 which is my router
    Line 2 is the ISP GATEWAY and always shows up in the ipconfig /all results.

    Now then, EVERYTHING from line 3 on is in the WWW space and your TCP settings will
    not have any effect on the outcome whatsoever -- so don't waste your time fussing
    with it any more :0

    If there are packet losses between line 1 and 2 -- be concerned.
    Losses any further down the list are causes for complaints but NOT causes for
    changing your hardware/software.
     
  24. blondie56

    blondie56 TS Rookie Topic Starter Posts: 24

    Okay jobeard, I didn't understand a bit of that! But I really want to thank you for trying to help. And Po Girl, you gave it your all. I think I'll just live with it until it makes me crazy, then I'll end up calling my DSL tech support which reads from a script. But at least they are local.
     
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