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Firefox Page Hangs

Discussion in 'Software Apps' started by blondie56, Mar 16, 2007.

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  1. blondie56 Newcomer, in training

    I've been getting these page hangs in FF2 for about a month now. I was hoping maybe they would have had an update to fix it by now, but I guess not. I get them on my desktop and my laptop. Anybody else been having this problem?
  2. jobeard TechSpot Ambassador

    define HANG... this can mean different things to different people.

    Personally, I've been seening something similar, but the cause was the ISP.
    The page starts to load but never completes. clicking on RELOAD however
    will sometimes be effective.

    using pathping $your-isp-dnsaddress will sometimes bring insight --
    for me, it is showing 65% packet loss -- Thanks Timewarner :(
  3. blondie56 Newcomer, in training

    That's exactly what I mean by hang, the page starting to load then either doesn't finish or takes forever. It even does it sometimes with reload. It also does not do it in IE7, but I hate using that unless absolutely necessary. I don't know what "pathping $your-isp-dnsaddress" is. My technological expertise is kinda low. Sorry!
  4. Po`Girl Newcomer, in training

    Try starting Firefox in Safe Mode (that`s Firefox`s safe mode not Windows safe mode) -

    (Start/Programs/Firefox(safe mode),

    then check all the boxes,then click "Continue in safe mode".

    If you still get the page loading problem in safe mode,then the problem is probably not

    with Firefox.If you don`t get the problem, restart Firefox and uncheck those boxes

    one by one,until you find the culprit.(To get out of safe mode,just close Firefox and restart it.)
  5. jobeard TechSpot Ambassador

    All browsers run better without extra plugins, themes, and extensions (imo).
  6. blondie56 Newcomer, in training

    Po Girl, I will try that later tonight. jobeard, I do have a lot of themes and extensions. Also a lot of bookmarks, would that cause a problem? Thanks for both of your help. I'll check back in later tonight or tomorrow.
  7. blondie56 Newcomer, in training

    Po Girl. I did what you said and lost all my bookmarks. So I decided to uninstall and reinstall. I still get a few page hangs, but not as bad as it was. Is there anyway to get my bookmarks back. I do have them saved in My Documents folder, but I don't know how to get them from there back into FF. Any ideas?
  8. Po`Girl Newcomer, in training

    Go to Bookmarks/Organize bookmarks/File/Import/Import from file,then browse
    to where it is in My Documents.

    Firefox will have backed up the bookmarks in various other places as well See HERE

    I don`t know you should still be getting page hangs.
  9. blondie56 Newcomer, in training

    Thanks Po Girl, you are a genius!!! Yes, I'm still getting the page hangs but not as much. I'm going to try to update my ethernet card and see if that helps. I do get those timed out messages and the server is taking too long to respond messages. Maybe part of it is my dsl ISP like jobeard said, but it's funny how it just started a month ago. I've had the same ISP for 9 months with no problems before.
  10. Po`Girl Newcomer, in training

    If it is an ISP problem,I don`t know why it would only affect Firefox.

    You could always download OPERA if that works OK,then it would definitely pin it down to Firefox.
  11. jobeard TechSpot Ambassador

    I've had adelphia for years, but when Timewarner took
    over, it started going down hill with huge timeout problems getting to the DNS.

    find your DNS address with ipconfig /all
    then use it with pathping $your-dns-address

    you'll see numbers like xx/100 and the xx are packet losses, which
    will cause timeouts and page not found. losses like 1-5% are
    acceptible, but I've been getting 30-65% which is a disaster!
  12. blondie56 Newcomer, in training

    I downloaded Opera and I still get some page hangs. The reinstall of FF is back to hanging really bad again. I tried to put ipconfig /all in the run box and it brings a small black screen up for a second and quickly goes away before I can read anything on it. So I'm still at a loss here.
  13. Po`Girl Newcomer, in training

    You have to put cmd in the run box,click OK.

    That brings up the command prompt,then type ipconfig /all
  14. blondie56 Newcomer, in training

    Okay, I brought up the box. Now what do I do?
  15. Po`Girl Newcomer, in training

    As was mentioned :) type ipconfig /all then hit Enter on your keyboard.

    You should see "DNS servers" near the bottom,with a number like 205.33.98.206 on the right.

    That is the address you type below.

    At the new prompt type- pathping 205.33.98.206 - Hit Enter.

    There will be a delay of 25 seconds then -

    Look for percentage figures under "Lost" heading
  16. blondie56 Newcomer, in training

    I'm showing several 0's, two 1's, two 3's, one 97 and one 100%. Is this bad or good?
  17. jobeard TechSpot Ambassador

    0/100 is great
    3/100 is too

    97/100 says you got a timeout, page not found, or unable to connect
    from any application that get's hit this bad!
  18. blondie56 Newcomer, in training

    So do you think the problem is my ISP? I do still get a lot of page hangs and some timed outs with FF. I get very few page not found in IE7. And in Opera I get just a few hangs but no timed outs.
  19. BlameCanada Newcomer, in training

    What sort of connection have you got broadband/dial up ?
    If it`s dial up get broadband.If it`s broadband download Dan Elwell`s speed test
    It will tell you if your getting serious packet loss as well as testing download speeds.
    The help section is pretty useful too.
    Also get the Fasterfox extension
    It might compensate
  20. olefarte TechSpot Ambassador

    Unless I missed it, I didn't see what kind of firewall and virus scanner you are using. I've been having the same problem. I've been using Kaspersky Internet Security, and downloaded the new version since my subscription was about to run out. When I started using the new version was when I started having problems with Firefox hanging. I never found any setting that would fix the problem, so I uninstalled it and am now using AVG and Comodo. No more problems. Firefox is also much faster now.
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