# firewall/ICS won't start

By BenC
Mar 1, 2007
1. Hi everyone, I'm having some trouble with my firewall and was hoping you guys could help. I can't seem to start my firewall. whenever I try to run it, it says
"Windows Firewall settings cannot be displayed because the associated service is not running. Do you want to start the Windows firewall/Internet connection sharing (ICS) service?"

when i click yes it says:
"Windows cannot start the Windows Firewall/Internet Connection Sharing (ICS)service"

I have a windows XP, with ad-aware and avast, and i've already tried starting firewall through services.msc and other tricks. ANY help would be appreciated. Thanks in advance.

2. ### howard_hopkinsoTS RookiePosts: 24,177   +19

Hello and welcome to Techspot.

Lets check to make sure you dont have anything nasty thats disabling the firewall.

Go and read this thread HERE, then post a HJT log as an attachment into this thread.

Regards Howard :wave: :wave:

3. ### jobeardTS AmbassadorPosts: 8,957   +587

Check to be sure the F/ICS dependent services are running:
Network Connections
Windows Management Instrumentation​
and both of these require Remote Procedure Call(RPC)

4. ### BenCTS RookieTopic Starter

thanks for the response, here's my log View attachment hijackthisLOG.txt

@jobeard, yea i see them on the dependency section, but i don't know how to check if they're running or not.

5. ### jobeardTS AmbassadorPosts: 8,957   +587

cp -> Admin Tools -> Services
look for each by name
dbl click for properties
make sure each is AUTO started and if Stopped, perform a manual Start

6. ### howard_hopkinsoTS RookiePosts: 24,177   +19

The reason you cant run the Windows firewall, is because you have the Zonealarm firewall running. Zonealarm automatically disables the Windows firewall by design. This is to prevent any conflicts as there would be if you were running more than one software firewall. So, no need to worry about that.

It also appears youre running more than one antivirus programme. This is not recommended, will slow your system down and can cause serious conflicts. You should uninstall either Avast or AVG immediately.

Having said all that, your system is infected with a variety of nasties.

Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

If after reading the above, you wish to clean your system, do the following.

Go to add remove programmes in your control panel and uninstall anything to do with(if there).

RXToolBar
Semantic Insight
WildTangent
Viewpoint
Viewpoint Manager

Close control panel and reboot your system.

Then, go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

Post fresh HJT and AVG Antispyware logs as attachments into this thread, only after doing the above.

Regards Howard

This thread is for the use of BenC only. Please dont post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

7. ### BenCTS RookieTopic Starter

(sorry for the late reply, work was piling up)
oh, i downloaded zonealarm because my windows firewall didnt work. but after following your instructions, it works now. thanks a bunch =]

here's my new HJT file View attachment 14448

i couldn't really save a copy of the AVG antispyware log because everytime i clicked "apply all actions" the program would freeze a bit. I'll try it again and post it later today.

8. ### howard_hopkinsoTS RookiePosts: 24,177   +19

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Go to add remove programmes in your control panel and uninstall anything to do with(if there).

websx

Close control panel.

Click start/run and type services.msc into the run box and press the enter key.

When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

WinTools for IE service (WinToolsSvc)<Disable the service name and/or the name in brackets.

Close the services window.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

WToolsS.exe
int174159.exe
HncUpdate.exe
SemanticInsight.exe
WHATPU~2.EXE

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

O2 - BHO: CheckHO Class - {576EB0AD-6980-11D5-A9CD-0001032FEE17} - C:\Program Files\Yahoo!\Common\ycheckh.dll (file missing)

O2 - BHO: RXResultTracker Class - {59879FA4-4790-461c-A1CC-4EC4DE4CA483} - C:\Program Files\RXToolBar\sfcont.dll (file missing)

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll (file missing)

O4 - HKLM\..\Run: [websx] C:\Program Files\websx\int174159.exe -auto

O4 - HKLM\..\Run: [HncUpdate] C:\HNC\HncUpdate.exe /A

O4 - HKLM\..\Run: [SemanticInsight] C:\Program Files\RXToolBar\Semantic Insight\SemanticInsight.exe

O4 - HKCU\..\Run: [WhatPulse] D:\WHATPU~2.EXE

O8 - Extra context menu item: Namo SWF Catcher - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm

O16 - DPF: {76CB493D-11F7-4236-BDE4-7A5851B03FA9} (Launcher Class) - http://cabalonline.net/Com/CabalWebLauncher.cab

O16 - DPF: {89981B1D-07DA-43C3-9770-06C51E7E5DCE} (NostaleWebStarter Control) - http://game.nostale.com/sso/NostaleWebLauncher.cab

O16 - DPF: {CEA3052D-65B9-44E2-A501-5E14024BC66F} (TricksterActiveX Control) - http://tricksteronline.com/control/tricksterActiveX.cab

O16 - DPF: {D88C7675-7CEE-4C9A-BDD4-7A43EED7794D} (Logout Class) - http://www.tricksteronline.com/control/KALogoutComponent.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{31CA6C47-C09E-429E-B485-C8931AD7E65E}: NameServer = 4.2.2.4,4.2.2.5

O17 - HKLM\System\CCS\Services\Tcpip\..\{53B38872-5A1C-4EA1-8D00-473DCB4116BC}: NameServer = 4.2.2.4,4.2.2.5

O17 -
HKLM\System\CCS\Services\Tcpip\..\{5E2F8181-E891-49AF-9BB6-FA3EF081C814}: NameServer = 4.2.2.4,4.2.2.5

O17 - HKLM\System\CCS\Services\Tcpip\..\{B60FDC8F-6C94-46A2-BDB1-92AFF66853CC}: NameServer = 4.2.2.4,4.2.2.2

Only fix the above 017 entries if they dont belong to your ISP.

O18 - Filter: text/html - {2AB289AE-4B90-4281-B2AE-1F4BB034B647} - C:\Program Files\RXToolBar\sfcont.dll

O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe (file missing)

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\Program Files\Common Files\WinTools<Delete the entire folder.
C:\Program Files\RXToolBar<Delete the entire folder.
D:\WHATPU~2.EXE
C:\HNC<Delete the entire folder.
C:\Program Files\websx<Delete the entire folder.

Reboot into normal mode and rehide your protected OS files.

Post a fresh HJT log. Try running AVG Antispyware again and attach the log file.

Regards Howard

This thread is for the use of BenC only. Please dont post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

10. ### howard_hopkinsoTS RookiePosts: 24,177   +19

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Delete all files in AVG Antispyware quarantine.

Click start/run and type services.msc into the run box and press the enter key.

When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

npkcsvc

Close the services window.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

npkcsvc.exe

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O23 - Service: npkcsvc - INCA Internet Co., Ltd. - C:\WINDOWS\system32\npkcsvc.exe

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\WINDOWS\system32\npkcsvc.exe

Reboot into normal mode and rehide your protected OS files.

Post a fresh HJT log.

Regards Howard

12. ### howard_hopkinsoTS RookiePosts: 24,177   +19

Turn off system restore.(XP/ME only) See how HERE.

Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.

If you have any further virus/spyware problems, please post in this thread.

Regards Howard

This thread is for the use of BenC only. Please dont post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

13. ### BenCTS RookieTopic Starter

Ack! the same problem ocurred again, I hope you can help once again howard.
windows firewall doesnt start up, even when i turn off zonealarm firewall.

View attachment 15010

14. ### rf6647TS ManiacPosts: 829

path to executable

Base on a recent experience, when you examine the General tab for the service, is a path to executable displayed and is it correct? What result do you obtain when displaying the Dependencies tab? If you are obtaining reasonable results, other services (dependencies) need to be enabled. See support/microsoft/com. Keyword 'firewall' gave me a wealth of info to look at.
However, if nothing is displayed for "path" or errors occur when attempting to display dependencies, Howard will probably direct you to pursue root viruses.
In my case I was able to recover from the corruption by copying files from another computer at the same fix level as the infected computer. I replaced files and sub-folders extending from c:\windows\system32\wbem.

15. ### howard_hopkinsoTS RookiePosts: 24,177   +19

You dont need the Windows firewall running, its complete garbage. In any case, you shouldnt have two firewall programmes running at the same time.

Zonealarm is far superior, so stick with that and forget about the Windows firewall altogether.

Regards Howard