Followed 8 step viruses/spyware/malware removal instructions

Solved
By kanen
Mar 8, 2010
Topic Status:
Not open for further replies.
  1. I followed the 8 steps but im still getting those annoying random files like "djhf7fhw8.exe". I keep deleting them but they keep re-appearing. Appreciate any help. Thanks

    Attached Files:

  2. big_eric

    big_eric Newcomer, in training Posts: 58

    Make sure all the programs are up to date and try running your computer in safemode: go to start, run, type: msconfig.exe, go to BOOT.INI and check /SAFEBOOT. Or simply continue tapping F8 after restarting your computer. Safe mode will disconnect your internet which the virus may be using to regenerate. Then run the programs again and post new logs thats about as much advice as I can give.

    Good luck.
  3. Broni

    Broni Malware Annihilator Posts: 45,205   +243

    Please, disregard the above, which may make your computer being stuck in safe mode.
    Please, wait for my next reply.
  4. Broni

    Broni Malware Annihilator Posts: 45,205   +243

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  5. kanen

    kanen Newcomer, in training Topic Starter

    Thanks for replying. I followed the 8 steps again in safe mode (didn't have any trouble rebooting in normal mode again). I've attached the Malwarebytes, SUPERantispyware log files from when I followed the steps in safe mode. As for running combofix, I attached the log file and and the hijack log file. But, after my pc rebooted, the first thing that popped up was my firewall trying to block another randomly named .exe program ( w6z5z84v4.exe to be exact)

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 45,205   +243

    First off all, nobody asked you to run anything in Safe Mode.
    I need you to run Combofix in normal mode and provide its log, which is missing.
    If you ran Combofix already, attach its log.
  7. kanen

    kanen Newcomer, in training Topic Starter

    Sorry. Edited my reply, with all the log files attached (log.txt = combofix log). I ran ComboFix in normal mode.
  8. Broni

    Broni Malware Annihilator Posts: 45,205   +243

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    Code:
    File::
    c:\documents and settings\HP_Administrator.KANEN\w6z5z84v4.exe
    c:\windows\Yroloqevi.dat
    c:\windows\Uqihobakeza.bin
    c:\windows\Tasks\Easy Internet Sign-up.job
    c:\windows\Tasks\Scheduled Update for Ask Toolbar.job
    
    
    Folder::
    
    Driver::
    
    Registry::
    
    RegLockDel::
    
    

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

    [​IMG]


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
  9. kanen

    kanen Newcomer, in training Topic Starter

    Ok, thanks. Here are the log files.

    Attached Files:

  10. Broni

    Broni Malware Annihilator Posts: 45,205   +243

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    Code:
    File::
    c:\documents and settings\HP_Administrator.KANEN\w6z5z84v4.exe
    
    Folder::
    
    Driver::
    
    Registry::
    
    RegLockDel::
    
    

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

    [​IMG]


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
  11. kanen

    kanen Newcomer, in training Topic Starter

    Ran ComboFix again, but that file/virus keeps re-appearing (actually a few more of those randomly named files keep appearing in that same folder). Again, thanks for the help.

    Attached Files:

  12. Broni

    Broni Malware Annihilator Posts: 45,205   +243

    Nah, it's gone now.

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.

    ======================================================================

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
  13. kanen

    kanen Newcomer, in training Topic Starter

    Kaspersky found some things.

    Attached Files:

     
  14. Broni

    Broni Malware Annihilator Posts: 45,205   +243

    Please download OTM

    • Save it to your desktop.
    • Please double-click OTM to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
    • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    Code:
    :Processes
    
    :Services
    
    :Reg
    
    :Files
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\06A80008.VBN	
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\06A8000A.VBN	
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\06A8000C.VBN	
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\08B00000.VBN	
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\08B00001.VBN	
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\0DC80000.VBN	
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\0DC80001.VBN	
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\0F4C0002.VBN	
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\0F4C0003.VBN	
    C:\hp\recovery\wizard\fscommand\AppRecoveryLink_ret.exe	
    C:\hp\recovery\wizard\fscommand\CDLogic_ret.exe	
    C:\hp\recovery\wizard\fscommand\CreatorLink_ret.exe	
    C:\hp\recovery\wizard\fscommand\RecordnowLink_ret.exe	
    C:\hp\recovery\wizard\fscommand\RestoreLink_ret.exe	
    C:\hp\recovery\wizard\fscommand\RTCDLink_ret.exe	
    C:\hp\recovery\wizard\fscommand\RunLink_ret.exe
    C:\hp\recovery\wizard\fscommand\SysRecoveryLink_ret.exe	
    C:\hp\recovery\wizard\fscommand\WizardLink_ret.exe	
    C:\Program Files\Online Services\AOL\United States\AOL90\comps\toolbar\toolbr.EXE
    C:\WINDOWS\Web\Wallpaper\welcome\AWhelper.dll
          
    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [Reboot]
    
    • Return to OTM, right click in the Paste Instructions for Items to be Movedwindow (under the yellow bar) and choose Paste.
    • Click the red Moveit! button.
    • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
    • Close OTM and reboot your PC.

    Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
  15. kanen

    kanen Newcomer, in training Topic Starter

    All processes killed
    ========== PROCESSES ==========
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\06A80008.VBN moved successfully.
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\06A8000A.VBN moved successfully.
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\06A8000C.VBN moved successfully.
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\08B00000.VBN moved successfully.
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\08B00001.VBN moved successfully.
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\0DC80000.VBN moved successfully.
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\0DC80001.VBN moved successfully.
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\0F4C0002.VBN moved successfully.
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\0F4C0003.VBN moved successfully.
    C:\hp\recovery\wizard\fscommand\AppRecoveryLink_ret.exe moved successfully.
    C:\hp\recovery\wizard\fscommand\CDLogic_ret.exe moved successfully.
    C:\hp\recovery\wizard\fscommand\CreatorLink_ret.exe moved successfully.
    C:\hp\recovery\wizard\fscommand\RecordnowLink_ret.exe moved successfully.
    C:\hp\recovery\wizard\fscommand\RestoreLink_ret.exe moved successfully.
    C:\hp\recovery\wizard\fscommand\RTCDLink_ret.exe moved successfully.
    C:\hp\recovery\wizard\fscommand\RunLink_ret.exe moved successfully.
    C:\hp\recovery\wizard\fscommand\SysRecoveryLink_ret.exe moved successfully.
    C:\hp\recovery\wizard\fscommand\WizardLink_ret.exe moved successfully.
    C:\Program Files\Online Services\AOL\United States\AOL90\comps\toolbar\toolbr.EXE moved successfully.
    C:\WINDOWS\Web\Wallpaper\welcome\AWhelper.dll moved successfully.
    ========== COMMANDS ==========
    C:\WINDOWS\System32\drivers\etc\Hosts moved successfully.
    HOSTS file reset successfully

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Guest
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Guest.YOUR-55E5F9E3D2
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: HP_Administrator

    User: HP_Administrator.KANEN
    ->Temp folder emptied: 100942319 bytes
    ->Temporary Internet Files folder emptied: 159207706 bytes
    ->Java cache emptied: 128123 bytes
    ->Flash cache emptied: 1532 bytes

    User: HP_Administrator.YOUR-55E5F9E3D2

    User: HP_ADM~1~KAN

    User: LocalService
    ->Temp folder emptied: 66016 bytes
    ->Temporary Internet Files folder emptied: 16786 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 248.00 mb


    OTM by OldTimer - Version 3.1.10.0 log created on 03092010_195502

    Files moved on Reboot...
    C:\Documents and Settings\HP_Administrator.KANEN\Local Settings\Temporary Internet Files\Content.IE5\Z901G29M\sh11[1].html moved successfully.
    C:\Documents and Settings\HP_Administrator.KANEN\Local Settings\Temporary Internet Files\Content.IE5\XMMXXM8J\topic144149[1].html moved successfully.

    Registry entries deleted on Reboot...

    Attached Files:

  16. Broni

    Broni Malware Annihilator Posts: 45,205   +243

    Please download OTC to your desktop. It'll remove most tools and logs we used so far. If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

    • Double-click OTC.exe to run it. (Vista and 7 users, please right click on OTC and select "Run as an Administrator")
    • Click on the CleanUp! button and follow the prompts.
    • You will be asked to reboot the machine to finish the Cleanup process, choose Yes. If it doesn't ask you to reboot, restart computer manually.
    • After the reboot all the tools we used should be gone.
    • The tool will delete itself once it finishes.

    =======================================================================

    Verify your Java version here: http://www.java.com/en/download/installed.jsp
    Update, if necessary.
    Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista).

    =====================================================================

    Print this post out, since you won't have an access to it, at some point.

    1. Open HijackThis.

    2. Close all windows, except for HijackThis.

    3. Put checkmarks next to the following HijackThis entries:

    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

    4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

    O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
    O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
    O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [Internet Security Servics] D:\S-1-5-21-1482476501-1644491937-682003330-1016\Mars.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [unless you have paid version]
    O4 - HKCU\..\Run: [InternetServics1] D:\S-1-5-21-1482476501-1644491937-682003330-1013\Mars1.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll [unless you have paid version]


    5. Click on Fix checked button.

    6. Restart computer.

    ======================================================================

    When done....


    Your computer is clean [​IMG]

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
  17. kanen

    kanen Newcomer, in training Topic Starter

    Thanks a lot Broni... I really appreciate all the help. Everything seems to be going fine at the moment. I'll post sometime later with a quick update or if something comes up (hopefully thats not the case). I just hope its the last time I see those random .exe files :)
    Cheers man.
  18. Broni

    Broni Malware Annihilator Posts: 45,205   +243

    Very good :)
    Happy surfing :)
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.