Hello,
I have been experiencing major instances where my PC has been crashing so badly that I have to hold in the power button to shut it down and reboot it again.
I could literally be doing anything, for example, programming, Skyping, sitting on YouTube or watching movies. Then it starts to lag / slow down, mouse movements become delayed, keyboard becomes unresponsive (even the keypad LEDs fail to respond) and even absolutely nothing responds. I was curious to see if it unfreezes but, long story short, one day I was using it remotely, it froze like this and I could not return home to reboot it until the next day. It literally remained frozen for over 24 hours.
I have run virus scans, formatted Windows several times, updated all my drivers but nothing seems to have worked. I have also checked CPU temps and all are normal and both my RAM chips are fine. So the only two things left are my PSU and SSD, which is my main boot drive - so I suspect the problem is there.
See Attached PC specs and SSD stats.
I checked the event logs and I have found the following errors which I hope are of value:
Session "Circular Kernel Context Logger" stopped due to the following error: 0xC0000188
A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001C
Param3: 0x900000006
Param4: 0x0
Status: 0x12
I have researched the errors but I cannot on own conclude that my SSD is what is causing the issue.
Any help is greatly appreciated.
PS I am at my wits end trying to figure out a solution after taking the PC in twice and being told that they can't find anything wrong with it... clearly there is.
I have been experiencing major instances where my PC has been crashing so badly that I have to hold in the power button to shut it down and reboot it again.
I could literally be doing anything, for example, programming, Skyping, sitting on YouTube or watching movies. Then it starts to lag / slow down, mouse movements become delayed, keyboard becomes unresponsive (even the keypad LEDs fail to respond) and even absolutely nothing responds. I was curious to see if it unfreezes but, long story short, one day I was using it remotely, it froze like this and I could not return home to reboot it until the next day. It literally remained frozen for over 24 hours.
I have run virus scans, formatted Windows several times, updated all my drivers but nothing seems to have worked. I have also checked CPU temps and all are normal and both my RAM chips are fine. So the only two things left are my PSU and SSD, which is my main boot drive - so I suspect the problem is there.
See Attached PC specs and SSD stats.
I checked the event logs and I have found the following errors which I hope are of value:
Session "Circular Kernel Context Logger" stopped due to the following error: 0xC0000188
A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001C
Param3: 0x900000006
Param4: 0x0
Status: 0x12
I have researched the errors but I cannot on own conclude that my SSD is what is causing the issue.
Any help is greatly appreciated.
PS I am at my wits end trying to figure out a solution after taking the PC in twice and being told that they can't find anything wrong with it... clearly there is.