My daughter had this problem when she tried to install Sims 2 castaway stories and I've noticed some people here have had the same problem with other games. This fixed her problem and hopefully it will work for other games. You have to have the file "dsetup32.dll" in the C:\windows\system32 folder. For some reason the directx install didn't include the 32 bit version of dsetup.dll in that folder. If your game came with directx you can copy and paste it into the C:\windows\system32 folder. You can also find the file online. Hope this helps.