Hello HermanSantos
Download the Norton Removal Tool (SymNRT) to your Desktop.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Once downloaded please close ALL open browsers, also save any work because this may require a restart.
Go to your desktop and double click on the removal tool and then click Setup.
Once open Click Next
Accept the license agreement and click Next
Type in the letters/numbers that you see into the text box then click Next.
Then click Next and the tool will start running.
Once finished restart the PC and run the tool again to ensure everything has been removed.
Delete Nortonremoval tool from your Desktop.
Please download Combofix:
http://subs.geekstogo.com/ComboFix.exe
And save to the desktop.
Close all other browser windows.
Please connect all your external hard drive/flash drive before running Combofix, if you have any
Double-click on the combofix icon found on your desktop.
Please note, that once you start combofix you should not click anywhere on the combofix window as it can cause the program to stall. In fact, when combofix is running, do not touch your computer at all and just take a break as it may take a while for it to complete.
Combofix will create a logfile and display it after your computer has rebooted. Usually located in
c:\combofix.txt, please attach it to your next post