TechSpot

Google redirect problem help request; 8 steps done, logs attached

By dkgonda
Mar 2, 2010
  1. Hello,

    I'm having issue with rampant Google redirection problem in Firefox. Marriage is at risk. Any help greatly appreciated!

    I've performed the "8 steps"; three logs are attached.

    Additional information: whenever I open a Firefox session, Antivir gives the following detection:

    \GLOBAL??\C2CAD972#4079#4fd3#A68D#AD34CC121074\L\max++.00.x86
    Is the TR/Dropper.Gen Trojan

    Antivir detection have continued after running the "8 steps".

    Also, when I ran HijackThis, I got the following error message:

    "Please help us improve HijackThis by reporting this error.
    Click 'Yes' to submit.
    Error Details:
    An unexpected error has occurred at procedure: modMain_CheckOther1Item()
    Error #62 - Input past end of file.
    Windows version: Windows NT 5.01.2600
    MSIE version: 8.0.6001.18702
    HijackThis version: 2.0.2"

    However, upon closing, I seemed to get complete report from HijackThis, but I haven't run it before, so I'm not sure...

    Again, many thanks in advance for whatever help I may get!!!

    David
     

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  3. dkgonda

    dkgonda TS Rookie Topic Starter

    Hello,
    ComboFix downloaded and run as per instructions.
    ComboFix log and log from rerun of HijackThis attached.
    (FWIW, Avira antivir is no longer reporting issue when Firefox is launched...)
     

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Please download SystemLook from one of the links below and save it to your Desktop.
    Download Mirror #1
    Download Mirror #2

    • Double-click SystemLook.exe to run it.
    • Vista users:: Right click on SystemLook.exe, click Run As Administrator
    • Copy the content of the following box into the main textfield:
      Code:
      :dir
      C:\3590F75ABA9E485486C100C1A9D4FF06ZZZ.ZZ...Z....ZZ /s
      C:\3590F75ABA9E485486C100C1A9D4FF06ZZ.....ZZZZ.ZZ.Z /s
      C:\3590F75ABA9E485486C100C1A9D4FF06Z..ZZZ.Z.ZZ.Z..Z /s
      C:\3590F75ABA9E485486C100C1A9D4FF06ZZ..ZZZ...ZZ.Z.Z /s
      
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
    Note: The log can also be found on your Desktop entitled SystemLook.txt
     
  5. dkgonda

    dkgonda TS Rookie Topic Starter

    Hello,

    I have run SystemLook as per instructions.

    However, I can't attache the file from this computer because the "Attach Files" section of the posting page here is no longer working for me on both Firefox and IE. When I click on the button labeled "Manage Attachments" under "Additional Options"->"Attach Files", nothing happens.

    Before running ComboFix, clicking the button would pop up a new window with a form for selecting and attaching files, so I'm presuming this is a consequence of the ComboFix run.

    How can I restore this function?

    Or should I just paste the contents of SystemLook.txt directly into the message window?

    Again, thanks in advance.
     
  6. dkgonda

    dkgonda TS Rookie Topic Starter

    Hmmm. size SystemLook.txt = 18Mb... Please ignore the "paste?" question...
     
  7. Broni

    Broni Malware Annihilator Posts: 52,898   +344

  8. dkgonda

    dkgonda TS Rookie Topic Starter

    I've posted the download link.
    I think my post is waiting moderator ok.
     
  9. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    I think, it takes 5 posts before you can post links, so you should be OK now.
    Please, try again.
     
  10. dkgonda

    dkgonda TS Rookie Topic Starter

  11. dkgonda

    dkgonda TS Rookie Topic Starter

  12. dkgonda

    dkgonda TS Rookie Topic Starter

    I tried two more times to post a link. Still not showing up.
    Also tried uploading file on another computer; upload not working on that one, either.
    Let's try this: the link to my SystemLook.txt file is:

    at the www + . + uploadmb + . + com site,

    at /dw.php?id=1267754033
     
  13. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Your link posted just fine. I'm downloading the file. It takes time, so be patient.
     
  14. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    Code:
    File::
    
    Folder::
    C:\3590F75ABA9E485486C100C1A9D4FF06ZZZ.ZZ...Z....ZZ
    C:\3590F75ABA9E485486C100C1A9D4FF06ZZ.....ZZZZ.ZZ.Z
    C:\3590F75ABA9E485486C100C1A9D4FF06Z..ZZZ.Z.ZZ.Z..Z
    C:\3590F75ABA9E485486C100C1A9D4FF06ZZ..ZZZ...ZZ.Z.Z
    
    Driver::
    
    Registry::
    
    RegLockDel::
    
    

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

    [​IMG]


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
     
  15. dkgonda

    dkgonda TS Rookie Topic Starter

  16. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    How is redirection issue?
    You should be able to attach logs now.


    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    Code:
    File::
    
    Folder::
    
    Driver::
    
    Registry::
    
    RegLockDel::
    
    regnull::
    [HKEY_LOCAL_MACHINE\software\Classes\CLSID\{7EC7A25C-208B-259B-D0F10B7D70121E6A}\{B30129B8-8481-85C6-1CF8CC8FAFB9C5A4}\{9F5D8B19-EFCA-EE59-2A819F5112EEBB2A}*]
    [HKEY_LOCAL_MACHINE\software\Classes\CLSID\{9D7D745F-2DA2-E26E-67E2A61C92B5C873}\{869A1319-CB5B-72EF-32E86935B8210920}\{0F637A1B-C125-DB37-203685E7DE12B741}*]
    
    

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

    [​IMG]


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
     
  17. dkgonda

    dkgonda TS Rookie Topic Starter

  18. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    OK..........
     

    Attached Files:

  19. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Good :)

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.

    =========================================================================

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
     
  20. dkgonda

    dkgonda TS Rookie Topic Starter

    Hello,

    Temp File Cleaner run.
    Kaperski website online scan performed; results file = kw_results.txt attached.
    HijackThis run; results file = hijackthis.log attached
    (I can attach files directly again!)

    Thanks in advance
     

    Attached Files:

  21. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    It may be time to rethink all those illegal torrents issues :)

    Please download OTM

    • Save it to your desktop.
    • Please double-click OTM to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
    • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    Code:
    :Processes
    
    :Services
    
    :Reg
    
    :Files
    C:\Documents and Settings\Valya.DIM4700\My Documents\MODDING!\MODDING\Modio.exe	
    C:\Program Files\TightVNC-unstable\VNCHooks.dll	
    C:\Program Files\TightVNC-unstable\vncviewer.exe	
    C:\Program Files\TightVNC-unstable\WinVNC.exe	
    C:\Program Files\WinLibre\Install\Tightvnc_En_1.3dev6.exe	
    C:\Program Files\WinLibre\Install\Tightvnc_En_1.3dev6.exe	
    C:\Program Files\WinLibre\Install\Tightvnc_En_1.3dev6.exe
    F:\David\Downloads\Modio.exe	
    F:\David\My Documents\ophcrack-livecd-1.2.2.iso	
    F:\David\My Documents\ophcrack-livecd-1.2.2.iso	
    F:\David\My Documents\ophcrack-livecd-1.2.2.iso	
    F:\David\My Installers\for USB Ophcrack\ophcrack-livecd-1.1.4.iso	
    F:\David\My Installers\for USB Ophcrack\ophcrack-livecd-1.1.4.iso	
    F:\David\My Installers\for USB Ophcrack\ophcrack-livecd-1.1.4.iso
          
    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [Reboot]
    
    • Return to OTM, right click in the Paste Instructions for Items to be Movedwindow (under the yellow bar) and choose Paste.
    • Click the red Moveit! button.
    • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
    • Close OTM and reboot your PC.

    Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
     
  22. dkgonda

    dkgonda TS Rookie Topic Starter

    Hello,

    What do you mean by "illegal torrents issues"? I'm honestly not aware of having used any illegal torrent downloads on this PC. Please explain, so I can put the kibosh on any less-than-kosher goings-on...

    OTM run, here are the results:

    [start of OTM results v ]---------------------------------------------------------------------------------

    All processes killed
    ========== PROCESSES ==========
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    C:\Documents and Settings\Valya.DIM4700\My Documents\MODDING!\MODDING\Modio.exe moved successfully.
    DllUnregisterServer procedure not found in C:\Program Files\TightVNC-unstable\VNCHooks.dll
    C:\Program Files\TightVNC-unstable\VNCHooks.dll moved successfully.
    C:\Program Files\TightVNC-unstable\vncviewer.exe moved successfully.
    C:\Program Files\TightVNC-unstable\WinVNC.exe moved successfully.
    C:\Program Files\WinLibre\Install\Tightvnc_En_1.3dev6.exe moved successfully.
    File/Folder C:\Program Files\WinLibre\Install\Tightvnc_En_1.3dev6.exe not found.
    File/Folder C:\Program Files\WinLibre\Install\Tightvnc_En_1.3dev6.exe not found.
    F:\David\Downloads\Modio.exe moved successfully.
    F:\David\My Documents\ophcrack-livecd-1.2.2.iso moved successfully.
    File/Folder F:\David\My Documents\ophcrack-livecd-1.2.2.iso not found.
    File/Folder F:\David\My Documents\ophcrack-livecd-1.2.2.iso not found.
    F:\David\My Installers\for USB Ophcrack\ophcrack-livecd-1.1.4.iso moved successfully.
    File/Folder F:\David\My Installers\for USB Ophcrack\ophcrack-livecd-1.1.4.iso not found.
    File/Folder F:\David\My Installers\for USB Ophcrack\ophcrack-livecd-1.1.4.iso not found.
    ========== COMMANDS ==========
    C:\WINDOWS\System32\drivers\etc\Hosts moved successfully.
    HOSTS file reset successfully

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: David
    ->Temp folder emptied: 99764898 bytes
    ->Temporary Internet Files folder emptied: 16892638 bytes
    ->Java cache emptied: 128123 bytes
    ->FireFox cache emptied: 36390683 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 4493 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Guest
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Maureen

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: Salavat
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Valya
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Valya.DIM4700
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: valyer
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 18747 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 9688 bytes

    Total Files Cleaned = 146.00 mb


    OTM by OldTimer - Version 3.1.10.0 log created on 03072010_230523

    Files moved on Reboot...
    C:\Documents and Settings\David\Local Settings\Temp\~DFCC7.tmp moved successfully.
    File C:\WINDOWS\temp\ZLT055bf.TMP not found!

    Registry entries deleted on Reboot...

    [end of OTM results ^ ]---------------------------------------------------------------------------------

    thanks in advance
     
  23. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Please download OTC to your desktop. It'll remove most tools and logs we used so far. If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

    • Double-click OTC.exe to run it. (Vista and 7 users, please right click on OTC and select "Run as an Administrator")
    • Click on the CleanUp! button and follow the prompts.
    • You will be asked to reboot the machine to finish the Cleanup process, choose Yes. If it doesn't ask you to reboot, restart computer manually.
    • After the reboot all the tools we used should be gone.
    • The tool will delete itself once it finishes.

    ===========================================================================

    Verify your Java version here: http://www.java.com/en/download/installed.jsp
    Update, if necessary.
    Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista).

    =========================================================================

    Disable TeaTimer, as it'll interfere with the cleaning process:
    Right click Spybot's TeaTimer System Tray Icon.
    Click Exit Spybot-S&D Resident.
    TeaTimer closes.
    NOTE. If on re-boot, Spybot inquires about registry change(s), allow it.

    Alternatively, I suggest, you uninstall Spybot since it's a tool of the past.

    =======================================================================

    Print this post out, since you won't have an access to it, at some point.

    1. Open HijackThis.

    2. Close all windows, except for HijackThis.

    3. Put checkmarks next to the following HijackThis entries (these are unnecessary startups; no actual programs will be removed):

    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [unless you have paid version]
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O9 - Extra button: (no name) - AutorunsDisabled - (no file)
    O9 - Extra button: (no name) - {53F6FCCD-9E22-4d71-86EA-6E43136192AB} - (no file)
    O9 - Extra button: (no name) - {925DAB62-F9AC-4221-806A-057BFB1014AA} - (no file)
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll [unless you have paid version]


    4. Click on Fix checked button.

    5. Go Start>Run (Vista users - "Start search"), type in:
    cmd
    Click OK (Vista users - hold CTRL, and SHIFT keys, press Enter).

    Command Prompt window will open.
    Type in:
    sc stop MySQL
    Press Enter.
    Wait for the service to be stopped.

    Type in:
    sc delete MySQL
    Press Enter.
    Wait for confirmation.

    6. Restart computer.

    7. Post new HijackThis log.
     
  24. dkgonda

    dkgonda TS Rookie Topic Starter

    OTC run;
    Java up to date;
    Spybot S&D uninstalled;
    Indicated Hijackthis fixes performed;
    MySQL service deleted;
    PC rebooted; new hijackthis log created (attached).
    thank you
     

    Attached Files:

  25. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Cool :)


    Your computer is clean [​IMG]

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
     
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